Available to hire
I am an HR professional with 5+ years of experience in human resources, customer service, sales training, and office administration. I have a strong track record in recruitment support, compliance, and employee relations, and I thrive in fast-paced environments while maintaining accuracy and confidentiality.
I excel at building cross-functional partnerships, improving onboarding and training processes, and delivering scalable solutions that enhance service delivery. I am fluent in Filipino and Spanish and committed to fostering a positive, compliant workplace.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Tagalog
Fluent
Spanish; Castilian
Beginner
Work Experience
Customer Service & Cashier at Sycuan Casino Resort
April 30, 2025 - September 22, 2025Delivered high-quality customer service to internal and external stakeholders, resolving inquiries and discrepancies with professionalism, empathy, and efficiency.
Customer Service & Cashier at Sycuan Casino Resort
April 1, 2025 - September 22, 2025Delivered high-quality customer service to internal and external stakeholders, resolving inquiries and discrepancies with professionalism, empathy, and efficiency. Trained and mentored new team members on company policies, compliance procedures, and customer service best practices. Collaborated with cross-functional teams to streamline guest service procedures and improve response time, contributing to overall service excellence and operational improvements. Assisted in onboarding processes by providing account approvals and managing financial transactions for guests, ensuring a seamless experience based on tier-specific requirements. Processed and verified high-value cash and chip transactions exceeding $300,000 with 100% accuracy, ensuring full compliance with internal controls and regulatory standards. Responded to complex account-related concerns and billing issues.
Customer Service & Cashier at Sycuan Casino Resort
April 1, 2025 - September 22, 2025Delivered high-quality customer service to internal and external stakeholders, resolving inquiries and discrepancies with professionalism, empathy, and efficiency. Trained and mentored new team members on company policies, compliance procedures, and customer service best practices, fostering a knowledge-based and high-performing workforce. Collaborated with cross-functional teams to streamline guest service procedures and improve response time, contributing to overall service excellence and operational improvements. Assisted in onboarding processes by providing account approvals and managing financial transactions for guests, ensuring a seamless experience based on tier-specific requirements. Processed and verified high-value cash and chip transactions exceeding $300,000 with 100% accuracy, ensuring full compliance with internal controls and regulatory standards. Responded to complex account-related concerns and billing issues, demonstrating strong interpersonal and problem-solving ski
Customer Service & Cashier at Sycuan Casino Resort
April 1, 2025 - September 22, 2025Delivered high-quality customer service to internal and external stakeholders, resolving inquiries and discrepancies with professionalism, empathy, and efficiency. Trained and mentored new team members on company policies, compliance procedures, and customer service best practices, fostering a knowledgeable and high-performing workforce. Collaborated with cross-functional teams to streamline guest service procedures and improve response time, contributing to overall service excellence and operational improvements. Assisted in onboarding processes by providing account approvals and managing financial transactions for guests, ensuring a seamless experience based on tier-specific requirements. Processed and verified high-value cash and chip transactions exceeding $300,000 with 100% accuracy, ensuring full compliance with internal controls and regulatory standards. Responded to complex account-related concerns and billing issues, demonstrating strong interpersonal and problem-solving skill
Office Manager | Sound Editor (Contract) at Diaz Productions
May 31, 2023 - September 22, 2025Built long-term client relationships through excellent service delivery and needs analysis, showcasing strengths in people management, performance feedback, and client-centric audio editing, voice-overs and HR practices. Managed contracts, scheduling, client onboarding, and conflict resolution; demonstrated HR operations and stakeholder coordination. Coordinated project-based hiring of collaborators and workflow timelines, gaining experience in talent sourcing, contractor onboarding, and cross-functional collaboration.
Office Manager / Sound Editor at Diaz Productions (Contract)
May 1, 2023 - September 22, 2025Built long-term client relationships through excellent service delivery and needs analysis, showcasing strengths in people management, performance feedback, and customer-centric audio technician, voice-overs and HR practices. Managed all aspects of the business, including contracts, scheduling, client onboarding, and conflict resolution, reflecting key competencies in HR operations and stakeholder coordination. Handled project-based hiring of collaborators and coordinated workflow timelines, gaining practical experience in talent sourcing, contractor onboarding, and cross-functional collaboration.
Office Manager | Sound Editor at Diaz Productions (Contract)
May 1, 2023 - September 22, 2025Built long-term client relationships through exceptional service delivery and needs analysis, showcasing strengths in people management, performance feedback, and client-centric audio editing, voice-overs and HR practices. Managed all aspects of the business, including contracts, scheduling, client onboarding, and conflict resolution, reflecting key competencies in HR operations and stakeholder coordination. Coordinated project-based hiring of collaborators and managed cross-functional workflow timelines, gaining practical experience in talent sourcing, contractor onboarding, and collaboration. Maintained accurate onboarding records, contract documentation, and adherence to internal policies and external audit standards. Supported onboarding processes by providing account approvals and managing financial transactions for clients, ensuring a seamless experience.
Office Manager | Sound Editor at Diaz Productions (Contract) | Remote
May 1, 2023 - September 22, 2025Built long-term client relationships through outstanding service delivery and needs analysis, highlighting strengths in people management, performance feedback, and client-centric audio editing, voice-overs, and HR practices. Managed all aspects of the business, including contracts, scheduling, client onboarding, and conflict resolution, reflecting key competencies in HR operations and stakeholder coordination. Handled project-based hiring of collaborators and coordinated workflow timelines, gaining practical experience in talent sourcing, contractor onboarding, and cross-functional collaboration. Assisted in onboarding processes by providing account approvals and managing financial transactions for guests, ensuring a seamless experience aligned with tier-specific requirements.
Recruiter at Coalition Technologies (Remote)
December 31, 2018 - September 22, 2025Reviewed applicant qualifications to ensure alignment with job requirements and organizational needs. Scheduled and coordinated candidate interviews, maintained clear communication and timely follow-up. Generated, updated, and analyzed reports using Google Sheets to track applicant data, hiring metrics, and team performance. Supported recruitment and onboarding processes by organizing candidate documentation, assisting with background checks, and preparing orientation materials. Collaborated with hiring managers to refine job descriptions and improve screening efficiency.
Recruiter at Coalition Technologies
December 1, 2018 - September 22, 2025Reviewed and evaluated applicant qualifications to ensure alignment with job requirements and organizational needs. Scheduled and coordinated candidate interviews via email and internal systems, maintaining clear communication and timely follow-up. Generated, updated, and analyzed reports using Google Sheets to track applicant data, hiring metrics, and team performance. Supported recruitment and onboarding processes by organizing candidate documentation, assisting with background checks, and preparing orientation materials. Collaborated with hiring managers to refine job descriptions and improve the efficiency of the candidate screening process.
Recruiter at Coalition Technologies (Remote)
December 1, 2018 - September 22, 2025Reviewed and evaluated applicant qualifications to ensure alignment with job requirements and organizational needs. Scheduled and coordinated candidate interviews via email and internal systems, maintaining clear communication and timely follow-up. Generated, updated, and analyzed reports using Google Sheets to track applicant data, hiring metrics, and team performance. Supported recruitment and onboarding processes by organizing candidate documentation, assisting with background checks, and preparing orientation materials. Collaborated with hiring managers to refine job descriptions and improve efficiency of the candidate screening process.
Recruiter at Coalition Technologies (Remote) | Culver City, CA
December 1, 2018 - September 22, 2025Reviewed and evaluated applicant qualifications to ensure alignment with job requirements and organizational needs. Scheduled and coordinated candidate interviews via email and internal systems, maintaining clear communication and timely follow-up. Generated, updated, and analyzed reports using Google Sheets to track applicant data, hiring metrics, and team performance. Supported recruitment and onboarding processes by organizing candidate documentation, assisting with background checks, and preparing orientation materials. Collaborated with hiring managers to refine job descriptions and improve the efficiency of the candidate screening process.
Administrative Coordinator at Lifespan PT (Remote)
September 30, 2017 - September 22, 2025Coordinated end-to-end scheduling for candidates, ensuring alignment with recruiting managers. Supported recruitment efforts by screening applicants, organizing case files, and preparing onboarding materials. Assisted in training sessions and orientation programs, ensuring smooth delivery and tracking participant progress. Maintained accurate training and applicant records, contributing to compliance with internal policies and external audit standards.
Administrative Coordinator at Lifespan PT
September 1, 2017 - September 22, 2025Coordinated end-to-end scheduling for candidate interviews and training sessions, ensuring alignment with recruiter and hiring manager availability. Supported recruitment efforts by screening applicants, organizing case files, and preparing onboarding materials for new hires. Assisted in the facilitation of training sessions and orientation programs, ensuring smooth delivery and tracking participant progress. Maintained accurate training and applicant records, contributing to compliance with internal policies and external audit standards.
Administrative Coordinator at Lifespan PT (Remote)
September 1, 2017 - September 22, 2025Coordinated end-to-end scheduling for candidate interviews and training sessions, ensuring alignment with recruiter and hiring manager availability. Supported recruitment efforts by screening applicants, organizing case files, and preparing onboarding materials for new hires. Assisted in the facilitation of training sessions and orientation programs, ensuring smooth delivery and tracking participant progress. Maintained accurate training and applicant records, contributing to compliance with internal policies and external audit standards.
Administrative Coordinator at Lifespan PT (Remote) | San Diego, CA
September 1, 2017 - September 22, 2025Coordinated end-to-end scheduling for candidate interviews and training sessions, ensuring alignment with recruiter and hiring manager availability. Supported recruitment efforts by screening applicants, organizing case files, and preparing onboarding materials for new hires. Assisted in the facilitation of training sessions and orientation programs, ensuring smooth delivery and tracking participant progress. Maintained accurate training and applicant records, contributing to compliance with internal policies and external audit standards.
Lead HR Specialist at E. V. Diaz Brokerage, Inc.
June 30, 2014 - September 22, 2025Led strategic HR initiatives across labor relations, employee relations, and talent acquisition to support organizational goals and workforce planning. Improved employee retention by 15% over 12 months through targeted employee relations initiatives and proactive conflict resolution strategies. Oversaw key operational teams, aligning HR practices with business objectives to enhance productivity and team performance. Ensured full compliance with employment laws and internal policies, administered compensation and benefits programs, and supported conflict resolution and performance management. Contributed to continuous improvement of HR policies and workflows to streamline operations and service delivery.
Lead HR Specialist at E. V. Diaz Brokerage, Inc.
June 1, 2014 - September 22, 2025Led strategic HR initiatives across labor relations, employee relations, and talent acquisition to support organizational goals and workforce planning. Improved employee retention by 15% over 12 months through targeted employee relations initiatives and proactive conflict resolution strategies. Oversaw key operational teams, aligning HR practices with business objectives and enhancing productivity. Ensured full compliance with employment laws, as well as internal policies and procedures. Administered compensation and benefits programs, supporting employee engagement, retention, and regulatory alignment. Supported conflict resolution and performance management processes by partnering with leadership to address employee concerns and promote a positive work environment. Contributed to continuous improvement of HR policies and workflows, helping streamline operations and enhance service delivery.
Lead HR Specialist at E. V. Diaz Brokerage, Inc.
June 1, 2014 - September 22, 2025Led strategic HR initiatives across labor relations, employee relations, and talent acquisition to support organizational goals and workforce planning. Improved employee retention by 15% over 12 months through targeted employee relations initiatives and proactive conflict resolution strategies. Oversaw key operational teams, aligning HR practices with business objectives to enhance productivity and team performance. Ensured full compliance with employment laws, internal policies and procedures. Administered compensation and benefits programs, supporting employee engagement, retention, and regulatory alignment. Supported conflict resolution and performance management processes by partnering with leadership to address employee concerns and promote a positive work environment. Contributed to continuous improvement of HR policies and workflows, helping streamline operations and enhance service delivery.
Lead HR Specialist at E. Diaz Brokerage, Inc. | Philippines
June 1, 2014 - September 22, 2025Led strategic HR initiatives across labor relations, employee relations, and talent acquisition to support organizational goals and workforce planning. Improved employee retention by 15% over 12 months through targeted employee relations initiatives and proactive conflict resolution strategies. Oversaw key operational teams, aligning HR practices with business objectives. Ensured full compliance with employment laws, as well as internal policies and procedures. Administered compensation and benefits programs, supporting employee engagement, retention, and regulatory alignment. Supported conflict resolution and performance management processes by partnering with leadership to address employee concerns and promote a positive work environment. Contributed to continuous improvement of HR policies and workflows, helping streamline operations and enhance service delivery.
Recruitment Specialist at AMS
January 31, 2011 - September 22, 2025Recruited to mid-tier postgraduate candidates for investment banking and emerging markets roles; contributed to a 20% increase in qualified candidate placements year-over-year. Conducted initial resume and cover letter screening to identify high-potential applicants aligned with role-specific requirements. Led structured phone interviews to assess competencies, resulting in a streamlined selection process and improved offer conversion. Collaborated with hiring managers to refine candidate profiles and improve talent pipeline quality. Maintained detailed recruitment tracking and reporting, reducing time-to-fill by 15%.
Recruitment Specialist at AMS
January 1, 2011 - September 22, 2025Recruited top-tier post-graduate candidates for investment banking and emerging markets roles, contributing to a 20% increase in qualified candidate placements year-over-year. Conducted initial resume and cover letter screenings to identify high-potential applicants aligned with role-specific technical and cultural requirements. Led structured phone interviews to assess candidate competencies, resulting in a streamlined selection process and improved first-round-to-offer conversion rates. Collaborated with hiring managers to refine candidate profiles and improve talent pipeline quality for high-impact positions. Maintained detailed recruitment tracking and reporting, ensuring timely communication and reducing average time-to-fill by 15%.
Recruitment Specialist at AMS
January 1, 2011 - September 22, 2025Recruited to mid-level post-graduate candidates for investment banking and emerging markets roles, contributing to a 20% increase in qualified candidate placements year-over-year. Conducted initial resume and cover letter screenings to identify high-potential applicants aligned with role-specific technical and cultural requirements. Led structured phone interviews to assess candidate competencies, resulting in a streamlined selection process and improved first-round-to-offer conversion rates. Collaborated with hiring managers to refine candidate profiles and improve talent pipeline quality for high-impact positions. Maintained detailed recruitment tracking and reporting, ensuring timely communication and reducing average time-to-fill by 15%.
Recruitment Specialist at AMS | Philippines
January 1, 2011 - September 22, 2025Recruited to mid-tier postgraduate candidates for investment banking and emerging markets roles, contributing to a 20% increase in qualified candidate placements year-over-year. Conducted initial resume and cover letter screenings to identify high-potential applicants aligned with role-specific technical and cultural requirements. Led structured phone interviews to assess candidate competencies, resulting in a streamlined selection process and improved first-round-to-offer conversion rates. Collaborated with hiring managers to refine candidate profiles and improve talent pipeline quality for high-impact positions. Maintained detailed recruitment tracking and reporting, ensuring timely communication and reducing average time-to-fill by 15%.
Education
HR Learning and Development Certificate at Calbright College
January 11, 2030 - September 22, 2025Data Analysis Certificate at Calbright College
January 11, 2030 - September 22, 2025Bachelor of Arts, Communications at De La Salle University
January 11, 2030 - September 22, 2025HR Learning and Development Certificate at Calbright College
January 11, 2030 - September 22, 2025Data Analysis Certificate at Calbright College
January 11, 2030 - September 22, 2025Bachelor of Arts in Communication at De La Salle University
January 11, 2030 - September 22, 2025HR Learning and Development Certificate at Calbright College
January 11, 2030 - September 22, 2025Data Analysis Certificate at Calbright College
January 11, 2030 - September 22, 2025Bachelor of Arts, Communications at De La Salle University
January 11, 2030 - September 22, 2025HR Learning and Development Certificate at Calbright College
January 11, 2030 - September 22, 2025Data Analysis Certificate at Calbright College
January 11, 2030 - September 22, 2025Bachelor of Arts in Communication at De La Salle University
January 11, 2030 - September 22, 2025Qualifications
HR Learning and Development Certificate
January 11, 2030 - September 22, 2025Data Analysis Certificate
January 11, 2030 - September 22, 2025Bachelor of Arts, Communications
January 11, 2030 - September 22, 2025HR Learning and Development Certificate
January 11, 2030 - September 22, 2025Data Analysis Certificate
January 11, 2030 - September 22, 2025Bachelor of Arts in Communication
January 11, 2030 - September 22, 2025HR Learning and Development Certificate
January 11, 2030 - September 22, 2025Data Analysis Certificate
January 11, 2030 - September 22, 2025HR Learning and Development Certificate
January 11, 2030 - September 22, 2025Data Analysis Certificate
January 11, 2030 - September 22, 2025Industry Experience
Professional Services, Media & Entertainment, Retail, Travel & Hospitality, Education, Gaming, Software & Internet, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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