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Dedicated Business Administration Manager and Virtual Assistant with over 3 years of experience delivering high-level operational, administrative, and client support. Strong track record in streamlining workflows, improving financial accuracy, managing NDIS operations, and increasing organisational efficiency. Highly skilled across project coordination, invoicing, compliance documentation, CRM/NDIS systems, and executive support—known for reliability, professionalism, and improving productivity across teams.…Dedicated Business Administration Manager and Virtual Assistant with over 3 years of experience delivering high-level operational, administrative, and client support. Strong track record in streamlining workflows, improving financial accuracy, managing NDIS operations, and increasing organisational efficiency. Highly skilled across project coordination, invoicing, compliance documentation, CRM/NDIS systems, and executive support—known for reliability, professionalism, and improving productivity across teams.

Meraz Uddin

Project Manager, Executive Producer, Production Manager, +3

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Dedicated Business Administration Manager and Virtual Assistant with over 3 years of experience delivering high-level operational, administrative, and client support. Strong track record in streamlining workflows, improving financial accuracy, managing NDIS operations, and increasing organisational efficiency. Highly skilled across project coordination, invoicing, compliance documentation, CRM/NDIS systems, and executive support—known for reliability, professionalism, and improving productivity across teams.…Dedicated Business Administration Manager and Virtual Assistant with over 3 years of experience delivering high-level operational, administrative, and client support. Strong track record in streamlining workflows, improving financial accuracy, managing NDIS operations, and increasing organisational efficiency. Highly skilled across project coordination, invoicing, compliance documentation, CRM/NDIS systems, and executive support—known for reliability, professionalism, and improving productivity across teams.

Available to hire

Dedicated Business Administration Manager and Virtual Assistant with over 3 years of experience delivering high-level operational, administrative, and client support. Strong track record in streamlining workflows, improving financial accuracy, managing NDIS operations, and increasing organisational efficiency.

Highly skilled across project coordination, invoicing, compliance documentation, CRM/NDIS systems, and executive support—known for reliability, professionalism, and improving productivity across teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Bengali

Fluent

English

Advanced

Work Experience

Operations and Business Administration Manager at PlanSmart Solutions & PlanSmart Pro

April 1, 2024 - Present

Directed daily business operations and administrative workflows across dual business entities. Delivered specialized bookkeeping, virtual CFO support, and bank reconciliation tailored to the NDIS sector. Developed and implemented SOPs to optimize workflow efficiency and reduce administrative bottlenecks. Managed critical client communications and facilitated weekly meetings with partners, auditors, support providers, and internal teams. Redesigned invoicing and documentation protocols to ensure financial accuracy and proactively mitigate processing errors. Implemented automated digital filing systems to reduce manual workload and reallocate resources. Ensured strict NDIS compliance by maintaining policies, service agreements, provider documentation, and audit preparation files. Improved staff/client onboarding frameworks to accelerate operational turnaround times.

Operations and Business Administration Manager (NDIS Operations, Plan Management, Compliance, Virtual CFO Support) at PlanSmart Solutions & PlanSmart Pro

April 1, 2024 - Present

Directed daily business operations and administrative workflows across dual business entities, providing high-level client support for the NDIS sector. Delivered specialized bookkeeping, virtual CFO support, and bank reconciliation services with strict focus on financial accuracy. Developed and implemented SOPs to streamline processes and reduce manual effort, including integrating automated digital filing systems. Managed critical client communications and facilitated weekly stakeholder meetings with partners, auditors, support providers, and internal teams. Redesigned invoicing and documentation protocols to proactively mitigate processing errors and improve audit readiness. Maintained NDIS compliance by managing policies, service agreements, provider documentation, and comprehensive audit preparation files. Revamped onboarding frameworks for both staff and clients to ensure seamless integration, clearer communication channels, and faster operational turnaround. Partnered with cross-

Virtual Assistant at Evora Care

February 1, 2023 - June 30, 2024

Provided seamless invoicing and financial tracking for multiple clients with a maintained 100% accuracy rate. Coordinated daily administrative tasks that improved productivity by 30%. Managed project timelines using Asana and delivered 15+ client projects ahead of schedule. Created polished reports, proposals, and presentations to strengthen client engagement and drive business growth by 10%. Improved project management reliability by transitioning workflows from spreadsheets to Trello, reducing task mismanagement by 20%. Supported senior leadership directly, freeing 12 hours weekly for strategic initiatives.