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I am a Branch Banking Operations Specialist with over six years at the Commercial Bank of Ethiopia, blending deep banking operations with a passion for data and AI. I focus on optimizing processes, ensuring compliance, and delivering outstanding customer service while leveraging digital tools to streamline workflows. I hold an MSc in Accounting and Finance and a Nanodegree in Artificial Intelligence and Data Analysis (2025). I have led automation initiatives, including Google Sheets automation with AI-powered add-ons, resulting in time savings and improved accuracy, and I have driven digital banking adoption while training staff to excel with new tools, all while maintaining strong risk controls and zero audit findings.…I am a Branch Banking Operations Specialist with over six years at the Commercial Bank of Ethiopia, blending deep banking operations with a passion for data and AI. I focus on optimizing processes, ensuring compliance, and delivering outstanding customer service while leveraging digital tools to streamline workflows. I hold an MSc in Accounting and Finance and a Nanodegree in Artificial Intelligence and Data Analysis (2025). I have led automation initiatives, including Google Sheets automation with AI-powered add-ons, resulting in time savings and improved accuracy, and I have driven digital banking adoption while training staff to excel with new tools, all while maintaining strong risk controls and zero audit findings.

Mesele Erbelo

Data Collector, Data Analyst, AI Engineer, +7

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I am a Branch Banking Operations Specialist with over six years at the Commercial Bank of Ethiopia, blending deep banking operations with a passion for data and AI. I focus on optimizing processes, ensuring compliance, and delivering outstanding customer service while leveraging digital tools to streamline workflows. I hold an MSc in Accounting and Finance and a Nanodegree in Artificial Intelligence and Data Analysis (2025). I have led automation initiatives, including Google Sheets automation with AI-powered add-ons, resulting in time savings and improved accuracy, and I have driven digital banking adoption while training staff to excel with new tools, all while maintaining strong risk controls and zero audit findings.…I am a Branch Banking Operations Specialist with over six years at the Commercial Bank of Ethiopia, blending deep banking operations with a passion for data and AI. I focus on optimizing processes, ensuring compliance, and delivering outstanding customer service while leveraging digital tools to streamline workflows. I hold an MSc in Accounting and Finance and a Nanodegree in Artificial Intelligence and Data Analysis (2025). I have led automation initiatives, including Google Sheets automation with AI-powered add-ons, resulting in time savings and improved accuracy, and I have driven digital banking adoption while training staff to excel with new tools, all while maintaining strong risk controls and zero audit findings.

Available to hire

I am a Branch Banking Operations Specialist with over six years at the Commercial Bank of Ethiopia, blending deep banking operations with a passion for data and AI. I focus on optimizing processes, ensuring compliance, and delivering outstanding customer service while leveraging digital tools to streamline workflows.

I hold an MSc in Accounting and Finance and a Nanodegree in Artificial Intelligence and Data Analysis (2025). I have led automation initiatives, including Google Sheets automation with AI-powered add-ons, resulting in time savings and improved accuracy, and I have driven digital banking adoption while training staff to excel with new tools, all while maintaining strong risk controls and zero audit findings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Branch Banking Operations Specialist at Commercial Bank of Ethiopia

April 30, 2019 - Present

Managed branch banking transactions, account maintenance, and customer requests with accuracy and regulatory compliance. Implemented AI-enabled data analysis and Google Sheets automation to import, analyze, and reconcile transactions, increasing efficiency; built custom financial ledgers with formulas to streamline reporting; led digital banking adoption increasing online engagement; resolved client issues, reduced complaints; trained staff; collaborated with compliance and risk teams to maintain zero audit findings and mitigate risks.

Branch Banking Operation Service at Commercial Bank of Ethiopia

April 30, 2019 - Present

Manage branch banking transactions, account maintenance, and customer requests with accuracy and strict adherence to regulatory compliance. Utilize Google Sheets, enhanced by AI-powered add-ons like BankToSheets, to automate banking transaction imports, analysis, and reconciliation, saving processing time and boosting accuracy. Build custom financial ledgers with formulas (IF statements, running totals) in Google Sheets to streamline branch record-keeping and reporting. Apply AI and data analysis to optimize workflows, increasing transaction processing efficiency by 20%. Lead digital banking adoption initiatives, increasing customer engagement with online services by 35%. Resolve client service issues rapidly, reducing complaints by 10% and improving customer satisfaction. Train staff on updated banking procedures and digital tools to raise team productivity and precision. Collaborate closely with compliance and risk teams to maintain zero audit findings and mitigate operational risks.