FC

Francis Caberto Lino

Available to hire

I take pride in delivering high-quality service and always strive to resolve client needs effectively, with a strong focus on excellence and customer satisfaction.

About

I take pride in delivering high-quality service and always strive to resolve client needs effectively, with a strong focus on excellence and customer satisfaction.
I am a fast learner who values continuous improvement and am passionate about both giving and receiving feedback to grow.

  • 5 years' experience
  • Joined October 2025

Skills· 1

Languages

  • Spanish; CastilianFluent
  • EnglishAdvanced

Industry experience

  • Retail
  • Software & Internet
  • Education
  • Media & Entertainment
  • Professional Services
  • Real Estate & Construction

Work experience· 15 roles

Customer Success LeadOct 2025 – Oct 2025 · 1 mo

Provided support and feedback to coaches regarding client care, coordination, and follow-up. Ensured compliance with and renewal of clients’ strategic growth programs. Prepared all support materials required for proper program execution. Coordinated meetings and delivered client onboarding sessions. Co-created and executed marketing strategies. Maintained direct contact with general managers (clients)

Customer Success LeaderOct 2025 – Oct 2025 · 1 mo

Provided support and feedback to coaches regarding client care, coordination, and follow-up. Ensured compliance and renewal of clients’ strategic growth programs. Prepared support materials for program execution; coordinated onboarding sessions and helped drive marketing strategies. Maintained direct contact with general managers (clients).

Customer Success Coordinator · Universidad de los AndesMay 2025 – Oct 2025 · 6 mos

Provided customer success coordination, client onboarding sessions, and ongoing support; contributed to crafting and executing client growth programs; prepared materials and coordinated onboarding meetings with general managers (clients).

Customer Success CoordinatorMay 2025 – Oct 2025 · 6 mos
Customer Success CoordinatorMay 2025 – Oct 2025 · 6 mos
Experiential Customer Analyst · Universidad de los AndesMay 2024 – Oct 2025 · 1 yr 6 mos
Experiential Customer Analyst · Universidad de los Andes, ChileMay 2024 – Oct 2025 · 1 yr 6 mos
Customer Service / In-Store Support · Rain Door Clothing StoreJan 2023 – Oct 2025 · 2 yrs 10 mos

Education

Bachelor’s Degree in Service Management · Universidad de los Andes, Chile2018 – 2021
Bachelor’s Degree in Service Management · Universidad de los Andes, Chile2018 – 2021
Bachelor’s Degree in Service Management · Universidad de Los Andes, Chile2018 – 2021

Certifications and awards

IELTS Certification2030 – 2025
IELTS2030 – 2025
Microsoft Office – Intermediate Level2030 – 2025
Customer Care Strategies – Sandler Training2030 – 2025

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