Available to hire
I take pride in delivering high-quality service and always strive to resolve client needs effectively, with a strong focus on excellence and customer satisfaction.
I am a fast learner who values continuous improvement and am passionate about both giving and receiving feedback to grow.
Skills
Experience Level
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
After-Sales Service & In-Store Support at Rain Door Clothing Store
January 1, 2023 - October 10, 2025Handled post-purchase customer service tickets via the website, resolved issues and escalated cases to the appropriate team members. Gained experience with Shopify’s shipping and fulfilment platform. Managed and tracked brand ambassador discount codes, while maintaining direct relationships with ambassadors to encourage purchases. Provided in-store support by restocking displays and assisting clients in the showroom, helping them choose the most suitable products. Responsible for After-Sales Service and In-Store Support.
Professional Internship at Scaling, Chile (Business Consulting)
January 1, 2022 - October 10, 2025Supported international program activities including accounting, invoicing, payments, and purchase orders; assisted in client-facing tasks and process improvement.
Customer Satisfaction Analyst at Lebén Group Inmobiliario
January 1, 2020 - October 10, 2025Customer satisfaction analysis: surveys and data collection, reports, mystery shopper program, and improvement proposals.
Teaching Assistant at Universidad de los Andes
January 1, 2022 - October 10, 2025Teaching assistant; supported instructors and contributed to course activities.
Customer Success Coordinator
May 1, 2025 - October 10, 2025Assisted in managing client relationships, onboarding sessions, and follow-ups; supported the program and coach communications.
Customer Success Leader
October 1, 2025 - October 10, 2025Provided support and feedback to coaches regarding client care, coordination, and follow-up. Ensured compliance and renewal of clients’ strategic growth programs. Prepared support materials for program execution; coordinated onboarding sessions and helped drive marketing strategies. Maintained direct contact with general managers (clients).
Experiential Customer Analyst at Universidad de los Andes, Chile
May 1, 2024 - October 10, 2025Customer satisfaction analysis: surveys/data, reports, mystery shopper, improvement proposals; created graphics and internal-external campaigns; contact with suppliers: search, coordination, purchase orders; SAC management creation and management of the delivery experience of departments for the different projects
Professional Internship (Scaling) at Scaling, Chile (Business Consulting)
January 1, 2022 - October 10, 2025Responsible for accounting, invoicing, payments, purchases, and cash management. Onboarded and supported new coaches. Supported the implementation of the program in an international company. Assisted the commercial team with prospecting and proposal development
Operational Internship at Lebén Grupo Inmobiliario
January 1, 2020 - October 10, 2025Operational internship in real estate industry: customer satisfaction analysis: surveys/data, reports, mystery shopper, improvement proposals; counterparty of marketing agency: creation of graphics and internal-external campaigns; contact with suppliers: search, coordination, purchase orders
Customer Success Coordinator
May 1, 2025 - October 10, 2025Provided support and feedback to coaches regarding client care, coordination, and follow-up. Ensured compliance with and renewal of clients’ strategic growth programs. Prepared all support materials required for proper program execution. Coordinated meetings and delivered client onboarding sessions. Co-created and executed marketing strategies. Maintained direct contact with general managers (clients)
Customer Success Lead
October 1, 2025 - October 10, 2025Provided support and feedback to coaches regarding client care, coordination, and follow-up. Ensured compliance with and renewal of clients’ strategic growth programs. Prepared all support materials required for proper program execution. Coordinated meetings and delivered client onboarding sessions. Co-created and executed marketing strategies. Maintained direct contact with general managers (clients)
Customer Service / In-Store Support at Rain Door Clothing Store
January 1, 2023 - October 10, 2025Handled post-purchase customer service tickets via the website, resolved issues and escalated cases to the appropriate team members; gained experience with Shopify's shipping and fulfillment platform; managed and tracked brand ambassador discount codes and maintained direct relationships with ambassadors to encourage purchases; provided in-store support by restocking displays and assisting clients in the showroom; supported after-sales service and in-store operations.
Operational Internship at Leben Group Inmobiliario
January 1, 2020 - October 10, 2025Customer satisfaction analysis: surveys/data, reports, mystery shopper, and improvement proposals; counterparty of a marketing agency: creation of graphics and internal/external campaigns; contact with suppliers: search, coordination, purchase orders; SAC management: creation and management of delivery experience for various projects.
Experiential Customer Analyst at Universidad de los Andes
May 1, 2024 - October 10, 2025Customer satisfaction analysis: surveys, data, reports, mystery shopper, and improvement proposals; onboarding and support for new coaches; focus on enriching the student experience through data-driven insights.
Customer Success Coordinator at Universidad de los Andes
May 1, 2025 - October 10, 2025Provided customer success coordination, client onboarding sessions, and ongoing support; contributed to crafting and executing client growth programs; prepared materials and coordinated onboarding meetings with general managers (clients).
Education
Bachelor’s Degree in Service Management at Universidad de los Andes, Chile
January 1, 2018 - January 1, 2021Bachelor’s Degree in Service Management at Universidad de los Andes, Chile
January 1, 2018 - January 1, 2021Bachelor’s Degree in Service Management at Universidad de Los Andes, Chile
January 1, 2018 - January 1, 2021Qualifications
IELTS Certification
January 11, 2030 - October 10, 2025IELTS
January 11, 2030 - October 10, 2025Microsoft Office – Intermediate Level
January 11, 2030 - October 10, 2025Customer Care Strategies – Sandler Training
January 11, 2030 - October 10, 2025Industry Experience
Retail, Software & Internet, Education, Media & Entertainment, Professional Services, Real Estate & Construction
Skills
Experience Level
Intermediate
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