Creation of STP, STD, STR documents; Execution of manual testing on web and mobile app; Performing bug tracking and reporting via Jira; Testing in Agile environment and wrote basic SQL queries.

Customer Service & Technical Support at Netflix

December 31, 2021 - December 31, 2021

Program support and response to the company's customers. Product troubleshooting for customers. Troubleshooting environment and network. Customer service and in-depth explanation of the company's product. Working with multiple environments and multiple interfaces on a Netflix system.

Helpdesk Specialist at SQLink Group

January 1, 2021 - November 21, 2025

Project - Shufersal. Program support and response to the company's employees. Product troubleshooting for employees. Troubleshooting environment and network.

Senior Customer Service & Technical Support at Apple Care

December 31, 2020 - December 31, 2020

A senior representative in the company that includes close and ongoing work with the company's customers. Network troubleshooting. Answering and solving problems with the company's customers. Supporter and understanding of Apple products.

Sales & Customer Service Representative at Tikshoov

December 31, 2019 - December 31, 2019

Technical support and solving mobile communication problems. Technical support for private and business customers. Registering and entering new customers into the company's databases.