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IT support professional with hands-on experience in help desk operations, data center management, and systems analysis. Background spans 24/7 enterprise environments, ticketing systems, and server administration, including work supporting the U.S. Department of State. Core Skills: Help Desk Support · Ticketing (Remedy / ServiceNow) · VMware vSphere · Windows & Linux (RHEL6) · SQL / Oracle DB · Data Entry & Reporting · Access Management · Issue Escalation · SharePoint Administration Programming: Python · Java · C++ · JavaScript · HTML/CSS U.S. Air Force veteran. Active security clearance history. Detail-oriented, fast learner, and comfortable in high-volume, fast-paced environments.…IT support professional with hands-on experience in help desk operations, data center management, and systems analysis. Background spans 24/7 enterprise environments, ticketing systems, and server administration, including work supporting the U.S. Department of State. Core Skills: Help Desk Support · Ticketing (Remedy / ServiceNow) · VMware vSphere · Windows & Linux (RHEL6) · SQL / Oracle DB · Data Entry & Reporting · Access Management · Issue Escalation · SharePoint Administration Programming: Python · Java · C++ · JavaScript · HTML/CSS U.S. Air Force veteran. Active security clearance history. Detail-oriented, fast learner, and comfortable in high-volume, fast-paced environments.

Michael A. Gironda

Video Editor, Graphic Designer, Web Designer, +2

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IT support professional with hands-on experience in help desk operations, data center management, and systems analysis. Background spans 24/7 enterprise environments, ticketing systems, and server administration, including work supporting the U.S. Department of State. Core Skills: Help Desk Support · Ticketing (Remedy / ServiceNow) · VMware vSphere · Windows & Linux (RHEL6) · SQL / Oracle DB · Data Entry & Reporting · Access Management · Issue Escalation · SharePoint Administration Programming: Python · Java · C++ · JavaScript · HTML/CSS U.S. Air Force veteran. Active security clearance history. Detail-oriented, fast learner, and comfortable in high-volume, fast-paced environments.…IT support professional with hands-on experience in help desk operations, data center management, and systems analysis. Background spans 24/7 enterprise environments, ticketing systems, and server administration, including work supporting the U.S. Department of State. Core Skills: Help Desk Support · Ticketing (Remedy / ServiceNow) · VMware vSphere · Windows & Linux (RHEL6) · SQL / Oracle DB · Data Entry & Reporting · Access Management · Issue Escalation · SharePoint Administration Programming: Python · Java · C++ · JavaScript · HTML/CSS U.S. Air Force veteran. Active security clearance history. Detail-oriented, fast learner, and comfortable in high-volume, fast-paced environments.

Available to hire

IT support professional with hands-on experience in help desk operations, data center management, and systems analysis. Background spans 24/7 enterprise environments, ticketing systems, and server administration, including work supporting the U.S. Department of State.
Core Skills: Help Desk Support · Ticketing (Remedy / ServiceNow) · VMware vSphere · Windows & Linux (RHEL6) · SQL / Oracle DB · Data Entry & Reporting · Access Management · Issue Escalation · SharePoint Administration
Programming: Python · Java · C++ · JavaScript · HTML/CSS
U.S. Air Force veteran. Active security clearance history. Detail-oriented, fast learner, and comfortable in high-volume, fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Freelance Technical Consultant at Freelance

September 1, 2020 - Present

Provide individualized technical services to a wide range of clients, including game development modding and training; created over 800 program script modifications; conducted script writing, coding, bug patching, testing, and independently created video games; designed logos for community groups; built and edited site pages and document libraries; trained staff on technical tasks.

Contractor at U.S. Department of State (ESOC)

December 1, 2018 - September 1, 2020

24/7 customer support and data center management; analyzed and updated the database and inventory monthly; conducted server audits resulting in two shutdowns for equipment removal; trained staff on VMware and vSphere; remediated service tickets and escalated when necessary.

Loan Servicing Contractor at Navy Federal Credit Union

December 1, 2015 - March 1, 2016

Provided loan application/services to Navy Federal members via a 24/7 call center; assisted members with loan applications, negotiated/modified loans as needed, and enabled multiple loan payment methods.

Knowledge Manager (Records) at U.S. Air Force

May 1, 2015 - June 1, 2016

Managed electronic records over a shared network; ensured proper filing and destruction of obsolete documents; created and edited SharePoint 2013 training materials; facilitated training for 41 offices.