I’m an experienced SEO professional with a strong background in customer relations, content coordination, and people management.

Hatangimbabazi, Michaella

I’m an experienced SEO professional with a strong background in customer relations, content coordination, and people management.

Available to hire

I’m an experienced SEO professional with a strong background in customer relations, content coordination, and people management.

Language

Dutch
Fluent
English
Advanced

Work Experience

SEO Site Manager at Applied Digital Media (Betsson group)
September 1, 2023 - September 1, 2023
Review technical SEO issues; direct off-page optimization projects (e.g., link building); collect data and report on traffic, rankings, etc.; created weekly and monthly reports for management; leveraged data and analytics to drive business improvements; defined targets and communicated to the team; collaborated with social media and PPC teams to optimize campaigns; stayed up-to-date with latest SEO and digital marketing trends.
SEO Content Coordinator at Applied Digital Media (Betsson group)
February 1, 2020 - February 1, 2020
Ensured content aligned with market trends and regulations; aligned content with overall SEO strategies; worked closely with freelancers and agencies to develop content ideas; conducted research with subject matter experts to create accurate content; developed strategies to optimize website content for search engine visibility.
Customer Support Dutch Team at Betsson Group Malta
January 1, 2019 - January 1, 2019
Identified and assessed customers’ needs to achieve satisfaction; built sustainable relationships and trust with customer accounts through open and interactive communication; provided accurate, valid and complete information using the right methods/tools; built strong relationships with field operations team to support business development opportunities and improve service.
Store Manager at Mango Man (Alexandrium Rotterdam)
October 1, 2017 - October 1, 2017
Reaching sales targets and increasing profits; interviewing and recruiting new staff; meeting sales goals by training, motivating and providing feedback to sales staff; ensuring high level of customers satisfaction through excellent service; completing store administration and ensuring compliance with policies and procedures; maintaining outstanding store condition and visual merchandising standards; managing store employees in a fast-paced environment through proactive communication and positive feedback.
Store Manager at Superstar, Vlaardingen
March 1, 2016 - March 1, 2016
Meet sales goals by training, motivating and providing feedback to sales staff; ensure high level of customer satisfaction through excellent service; complete store administration and ensure compliance with policies and procedures; maintain outstanding store condition and visual merchandising standards.
Sales Specialist at Zara BV, Rotterdam
January 1, 2015 - January 1, 2015
Assist the merchandiser with store changes; assist shoppers to find the products they are looking for; processing payments; ensuring stock levels are well maintained.
In-store Visual Merchandiser at River Island, Rotterdam
December 1, 2013 - December 1, 2013
Creating appealing and eye-catching visual displays; produce window displays, signs, interior displays, floor plans and special promotions displays; identify key messages and set a clear image of the end result; present design ideas to head merchandiser; change displays to promote new product launches and reflect festive or seasonal themes; opening and closing the store.
Sales Specialist at Cinderella Shoes, Leeuwarden
November 1, 2011 - November 1, 2011
Assist the store manager with store changes; assist shoppers to find the products they are looking for; processing payments; ensuring stock levels are well maintained; weekly cash deposit with the store manager; in-store training for assistant store manager.

Education

NEMAS- Middle Management (home study) at NEMAS
October 1, 2015 - April 1, 2017
Sales specialist retail at Friesland College, Leeuwarden
January 1, 2008 - January 1, 2011
Commerce and Administration at CSG Liudger, Drachten
January 1, 2004 - January 1, 2008

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Software & Internet, Gaming, Professional Services