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I earned my Bachelor of Science in Accounting and began my career as an auditor at BAX Global, an international shipping company. My strong organizational skills, analytical mindset, and effective communication quickly led me to opportunities in project management. From 1998 to 2002, I held project-focused roles at Altria, The New York Times, and Merrill Lynch, where I led cross-functional initiatives, streamlined processes, and supported operational improvements. In 2003, I joined Philip Morris International’s global headquarters as Manager of Planning, Budgeting & Controlling for the worldwide IT function, evolving to lead complex IT projects and manage internal communications to support global system rollouts and digital adoption. I specialize in driving initiatives from concept to execution, coordinating stakeholders across regions, and promoting IT services through clear, user-focused communication. My ability to align project goals with business strategy, engage teams, and deliver measurable ROI has been key to success in global technology initiatives.…I earned my Bachelor of Science in Accounting and began my career as an auditor at BAX Global, an international shipping company. My strong organizational skills, analytical mindset, and effective communication quickly led me to opportunities in project management. From 1998 to 2002, I held project-focused roles at Altria, The New York Times, and Merrill Lynch, where I led cross-functional initiatives, streamlined processes, and supported operational improvements. In 2003, I joined Philip Morris International’s global headquarters as Manager of Planning, Budgeting & Controlling for the worldwide IT function, evolving to lead complex IT projects and manage internal communications to support global system rollouts and digital adoption. I specialize in driving initiatives from concept to execution, coordinating stakeholders across regions, and promoting IT services through clear, user-focused communication. My ability to align project goals with business strategy, engage teams, and deliver measurable ROI has been key to success in global technology initiatives.

Michelle Nuyen

Project Manager, Content Creator, Content Designer, +5

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I earned my Bachelor of Science in Accounting and began my career as an auditor at BAX Global, an international shipping company. My strong organizational skills, analytical mindset, and effective communication quickly led me to opportunities in project management. From 1998 to 2002, I held project-focused roles at Altria, The New York Times, and Merrill Lynch, where I led cross-functional initiatives, streamlined processes, and supported operational improvements. In 2003, I joined Philip Morris International’s global headquarters as Manager of Planning, Budgeting & Controlling for the worldwide IT function, evolving to lead complex IT projects and manage internal communications to support global system rollouts and digital adoption. I specialize in driving initiatives from concept to execution, coordinating stakeholders across regions, and promoting IT services through clear, user-focused communication. My ability to align project goals with business strategy, engage teams, and deliver measurable ROI has been key to success in global technology initiatives.…I earned my Bachelor of Science in Accounting and began my career as an auditor at BAX Global, an international shipping company. My strong organizational skills, analytical mindset, and effective communication quickly led me to opportunities in project management. From 1998 to 2002, I held project-focused roles at Altria, The New York Times, and Merrill Lynch, where I led cross-functional initiatives, streamlined processes, and supported operational improvements. In 2003, I joined Philip Morris International’s global headquarters as Manager of Planning, Budgeting & Controlling for the worldwide IT function, evolving to lead complex IT projects and manage internal communications to support global system rollouts and digital adoption. I specialize in driving initiatives from concept to execution, coordinating stakeholders across regions, and promoting IT services through clear, user-focused communication. My ability to align project goals with business strategy, engage teams, and deliver measurable ROI has been key to success in global technology initiatives.

Available to hire

I earned my Bachelor of Science in Accounting and began my career as an auditor at BAX Global, an international shipping company. My strong organizational skills, analytical mindset, and effective communication quickly led me to opportunities in project management.

From 1998 to 2002, I held project-focused roles at Altria, The New York Times, and Merrill Lynch, where I led cross-functional initiatives, streamlined processes, and supported operational improvements. In 2003, I joined Philip Morris International’s global headquarters as Manager of Planning, Budgeting & Controlling for the worldwide IT function, evolving to lead complex IT projects and manage internal communications to support global system rollouts and digital adoption. I specialize in driving initiatives from concept to execution, coordinating stakeholders across regions, and promoting IT services through clear, user-focused communication. My ability to align project goals with business strategy, engage teams, and deliver measurable ROI has been key to success in global technology initiatives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Project Manager at Dark Guard consulting for Hitachi Energy

January 1, 2024 - Present

Lead the Data and Reporting Team supporting the global deployment of a cybersecurity solution to 148 factories across five continents, enabling standardized protection and improved threat visibility. Created and implemented SOPs with step-by-step workflows, communication guides, and reporting templates to improve process consistency, cross-team collaboration, and onboarding speed. Tracked project performance and produced a communication pack to boost visibility and stakeholder engagement. Conducted advanced technical analyses to identify gaps and implemented coverage-enhancing solutions.

Manager, Internal Communication at Philip Morris International

January 1, 2019 - December 31, 2023

Responsible for IT employee communications globally (scope: 1,200 employees, 82 countries). Defined and executed change strategies aligned with business objectives. Designed targeted communications to engage IT staff in the transformation strategy. Created an online platform for IT communications; developed a change readiness toolkit; supported management with information and best practices. Produced intranet content (SharePoint) storytelling about initiatives and good news. Implemented monitoring and analytics to ensure messaging effectiveness; used surveys and focus groups. Delivered tailored trainings and hosted workshops/webcasts. Mapped stakeholders to craft targeted messages. Led change projects through communication and adaptation. Led major initiatives including deploying Office 365 to 6,000+ Swiss employees, introducing hot-desking, and telephony changes to Skype and later MS Teams as part of a campaign; prepared organization for COVID readiness.

Manager, Communication & Training at Philip Morris International

January 1, 2008 - December 31, 2019

Responsible for IT communication for all of Switzerland (scope: 6,000 employees, multi-languages, 38 legal entities, and 5 locations). Designed strategic communication plans with campaigns and events; promoted IT products and services through innovative campaigns, drafting and creating digital content (video, interactive signage) to promote products, raise awareness, and train end-users. Supported product owners with adoption through testing, usability, guides, launching, deploying, and hyper care. Introduced training via the NAO robot for recurring and safety training. Explored new channels and digital tools to increase engagement. Managed stakeholders, vendors, agencies, and contracted staff; coached a team of five.

Project Manager at Merrill Lynch

January 1, 2000 - December 31, 2002

Provided internal consulting to Corporate and Institutional Client Groups to support infrastructure and the Firm’s global expansion. Implemented the Loan IQ system, a syndicated lending solution for servicing commercial loans, and modified business processes to enable the new syndicated system to operate with other financial institutions.

Manager, Planning, Budgeting & Controlling at Philip Morris International

January 1, 2003 - December 31, 2008

Responsible for the IT Global Function budget, consolidation, and long-range planning across 67 countries, 1,400 IT employees, and a $520M annual budget. Managed budgeting and reporting to provide accurate financials and support decision-making. Consolidated operational and capital budgets, conducted periodic analyses to identify trends and cost-reduction opportunities. Acted as custodian of financial data to ensure compliance and supported the CIO with ROI analyses. Implemented cost-tracking and reporting to monitor savings from offshore activities.

Project-Focused Roles (Altria, The New York Times, Merrill Lynch) at Various multinational companies

January 1, 1998 - December 31, 2002

Between 1998 and 2002, led cross-functional initiatives, streamlined processes, and supported operational improvements across several organizations, contributing to enhanced efficiency and alignment with business objectives.