Available to hire
Hi, I’m Angelo Miguelito Canillo, a motivated team player and problem solver with 8 years of experience in delivering excellent customer service across various accounts. I enjoy working in dynamic environments where I can contribute my skills in communication, problem-solving, and mentoring others to achieve team success.
Throughout my career, I’ve had the opportunity to support and coach others, manage customer concerns, and streamline workflows. I’m passionate about adapting to new challenges, working collaboratively with my team, and continuously improving processes to ensure the best outcomes for customers and my organization.
Experience Level
Language
English
Advanced
Tagalog
Fluent
Work Experience
Senior Process Executive at Cognizant - TVPO/Eyes on Glass
January 1, 2023 - June 14, 2024Monitored live programs for YouTube TV, adjusted program schedules to ensure accurate start/end times, reported issues during live programs including major events, and conducted audio and video checks.
Escalations Team/Subject Matter Expert at ISSI Corp.
January 1, 2020 - December 31, 2023Managed inbound insurance customer calls, processed health and life claims, handled client account changes, developed workflows and presented updates in PowerPoint, provided coaching on missed opportunities during calls, and addressed and resolved customer complaints.
Mentor/Subject Matter Expert at Wonders Corporation
January 1, 2019 - December 31, 2020Assisted representatives during calls, coached new hires on call handling, provided feedback on missed opportunities, and supported over 20 classes during training completion.
Customer Service Representative at TeleTech - Ford Motor Company
January 1, 2018 - December 31, 2019Managed inbound calls, assisted with automobile recalls, addressed customer complaints, and served as a resource for contacting Ford.
Customer Service Representative at Concentrix - Amazon Retail
January 1, 2017 - December 31, 2018Managed inbound calls and processed refunds/replacements for missing orders.
Senior Process Executive at Cognizant – TVPO/Eyes on Glass
January 1, 2023 - June 1, 2024Monitored live programs for YouTube TV, adjusted program schedules to ensure accurate start and end times, reported issues during live programs including major events, and conducted audio and video checks.
Escalations Team/Subject Matter Expert at ISSI Corp.
January 1, 2020 - December 31, 2023Managed inbound insurance customer calls, processed health and life claims, handled client account changes, developed workflows and presented updates in PowerPoint, provided coaching on missed opportunities during calls, and addressed and resolved customer complaints.
Mentor/Subject Matter Expert at Wonders Corporation
January 1, 2019 - December 31, 2020Assisted representatives during calls, coached new hires on call handling, provided feedback on missed opportunities, and supported over 20 classes during training completion.
Customer Service Representative at TeleTech – Ford Motor Company
January 1, 2018 - December 31, 2019Managed inbound calls, assisted with automobile recalls, addressed customer complaints, and served as a resource for contacting Ford.
Customer Service Representative at Concentrix – Amazon Retail
January 1, 2017 - December 31, 2018Managed inbound calls and processed refunds/replacements for missing orders.
Education
Bachelor of Arts at Polytechnic University of the Philippines
January 1, 2019 - December 31, 2020Bachelor of Arts at Polytechnic University of the Philippines
January 1, 2019 - December 31, 2020Qualifications
Industry Experience
Media & Entertainment, Professional Services, Retail, Transportation & Logistics, Healthcare, Consumer Goods
Experience Level
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