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I am an 18+ year experience in the telecommunications industry, specializing in billing operations, AR, auto-debit, UAT, reporting, and process improvements. I have strong accuracy, problem-solving, and cross-functional communication skills, with ample experience in customer service and outbound sales in finance products.…

Wan Mizatulmira binti Wan Min

Data Annotator, Data Collector, Growth Marketer, +4

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I am an 18+ year experience in the telecommunications industry, specializing in billing operations, AR, auto-debit, UAT, reporting, and process improvements. I have strong accuracy, problem-solving, and cross-functional communication skills, with ample experience in customer service and outbound sales in finance products.…

Available to hire

I am an 18+ year experience in the telecommunications industry, specializing in billing operations, AR, auto-debit, UAT, reporting, and process improvements.

I have strong accuracy, problem-solving, and cross-functional communication skills, with ample experience in customer service and outbound sales in finance products.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Malay

Fluent

Work Experience

Billing Operations Specialist / Executive – Credit & Billing Operations at U Mobile Sdn Bhd

January 1, 2017 - Present

Prepare and validate billing data during bill runs. Resolve discrepancies and ensure timely bill completion. Conduct UAT, prepare documentation, and report defects. Update SOPs and process documents. Perform high-accuracy manual adjustments. Track and follow up JIRA tickets. Prepare daily, monthly, and ad-hoc billing reports. Handle escalations and coordination with internal teams.

Executive – Credit Management at U Mobile Sdn Bhd

January 1, 2014 - January 1, 2017

Perform daily AR reconciliation and auto-debit checks. Validate bank statements and AR data. Handle credit management tickets and escalate issues. Prepare daily, monthly, and ad-hoc billing reports. Manage chargeback processing and month-end closing.

Team Leader – Credit Collections at U Mobile Sdn Bhd

January 1, 2009 - January 1, 2014

Lead team managing corporate overdue accounts. Ensure achievement of collection KPIs. Conduct QA, coaching, and performance reviews. Handle bill disputes and customer escalations. Support UAT for campaigns and system changes.

Team Leader – Customer Service at U Mobile Sdn Bhd

January 1, 2007 - January 1, 2009

Manage customer service KPIs and team performance. Conduct coaching, call monitoring, and shift planning. Prepare reports and support UAT sessions.

Team Leader – Outbound Sales at V-Source Asia Berhad

January 1, 2004 - January 1, 2007

Lead outbound telesales campaigns. Ensure SLA compliance and conversion targets. Prepare WIP reports and present to clients. Coach team on quality and performance.