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I’m Miftakhul Nurjanah, a Bachelor’s degree graduate in Communication Science with hands-on experience in content moderation and customer service across various digital platforms and projects. I’m skilled in reviewing, analyzing, and enforcing community guidelines while maintaining accuracy, consistency, and user safety. I’m a fast learner who adapts quickly to new tools, policies, and project requirements, with an open mindset toward continuous learning and new challenges.…I’m Miftakhul Nurjanah, a Bachelor’s degree graduate in Communication Science with hands-on experience in content moderation and customer service across various digital platforms and projects. I’m skilled in reviewing, analyzing, and enforcing community guidelines while maintaining accuracy, consistency, and user safety. I’m a fast learner who adapts quickly to new tools, policies, and project requirements, with an open mindset toward continuous learning and new challenges.

Miftakhul Nurjanah

Content Producer, Content Creator, Writer, +6

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I’m Miftakhul Nurjanah, a Bachelor’s degree graduate in Communication Science with hands-on experience in content moderation and customer service across various digital platforms and projects. I’m skilled in reviewing, analyzing, and enforcing community guidelines while maintaining accuracy, consistency, and user safety. I’m a fast learner who adapts quickly to new tools, policies, and project requirements, with an open mindset toward continuous learning and new challenges.…I’m Miftakhul Nurjanah, a Bachelor’s degree graduate in Communication Science with hands-on experience in content moderation and customer service across various digital platforms and projects. I’m skilled in reviewing, analyzing, and enforcing community guidelines while maintaining accuracy, consistency, and user safety. I’m a fast learner who adapts quickly to new tools, policies, and project requirements, with an open mindset toward continuous learning and new challenges.

Available to hire

I’m Miftakhul Nurjanah, a Bachelor’s degree graduate in Communication Science with hands-on experience in content moderation and customer service across various digital platforms and projects. I’m skilled in reviewing, analyzing, and enforcing community guidelines while maintaining accuracy, consistency, and user safety.

I’m a fast learner who adapts quickly to new tools, policies, and project requirements, with an open mindset toward continuous learning and new challenges.

Language

Indonesian

Fluent

English

Advanced

Work Experience

Content Moderator Advisor II at Concentrix Malaysia

May 1, 2025 - Present

Uphold and enforce platform guidelines; review user-generated content to identify violations including hate speech, harassment, violence, and misinformation; implement moderation policies and procedures to maintain consistency; design and deliver training programs for moderation teams; provide feedback on policies and guidelines to address emerging safety challenges; document actions, generate trend reports, and collaborate with trust and safety, legal, and customer support teams; handle sensitive content with professionalism and empathy; maintain high standards of accuracy and user safety.

Content Moderator Advisor I at Concentrix Malaysia

January 1, 2021 - May 1, 2025

Reviewed and moderated user-generated content to ensure compliance with platform policies; maintained high accuracy and consistency; documented moderation actions and supported escalation processes; provided feedback on moderation workflows and policy gaps; contributed to training and ongoing knowledge sharing; helped achieve daily and weekly moderation targets while upholding confidentiality.

Business Process Analyst at Accenture Malaysia

October 1, 2018 - November 30, 2020

Reviewed and moderated digital content to ensure policy compliance; conducted content quality assessments across text, images, and videos; applied analytical judgment to make decisions under tight SLAs; collaborated with policy, quality assurance, and operations teams to improve review accuracy and workflow efficiency; utilized internal tools and dashboards to document decisions, track trends, and report on content performance; managed high-volume content with discretion and maintained data privacy.

Customer Service Representative at PT VADS Indonesia

October 1, 2017 - December 31, 2017

Handled inbound customer calls and emails; resolved service issues; recorded and updated customer information; followed procedures and service standards; escalated complex issues when necessary and followed up until resolution; maintained a calm and empathetic approach.

Front Office at SimplyHomy Guesthouse, Indonesia

January 1, 2018 - September 30, 2018

Provided front desk support, managed guest inquiries, reservations, check-in/check-out, and administrative tasks; ensured courteous service and smooth guest experiences.

Freelance Tour Guide at ViaVia Tourism Academy, Indonesia

February 1, 2017 - October 1, 2018

Led guided tours, shared local knowledge, managed itineraries and bookings, and delivered engaging experiences for guests.