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I'm a customer-centric product and e-commerce specialist with over 3 years of experience supporting high-volume stores and optimizing product launches for top creators. I thrive on turning user feedback into practical improvements and maintaining strong CSAT. Beyond support, I run Shopify and print-on-demand ventures, using data from Google Analytics and Semrush to drive growth, loyalty, and efficiency. I enjoy collaborating with stakeholders across teams to ship high-quality experiences and measurable results.…I'm a customer-centric product and e-commerce specialist with over 3 years of experience supporting high-volume stores and optimizing product launches for top creators. I thrive on turning user feedback into practical improvements and maintaining strong CSAT. Beyond support, I run Shopify and print-on-demand ventures, using data from Google Analytics and Semrush to drive growth, loyalty, and efficiency. I enjoy collaborating with stakeholders across teams to ship high-quality experiences and measurable results.

Miguel Lopez

Product Designer, Web Designer, UI Designer, +2

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I'm a customer-centric product and e-commerce specialist with over 3 years of experience supporting high-volume stores and optimizing product launches for top creators. I thrive on turning user feedback into practical improvements and maintaining strong CSAT. Beyond support, I run Shopify and print-on-demand ventures, using data from Google Analytics and Semrush to drive growth, loyalty, and efficiency. I enjoy collaborating with stakeholders across teams to ship high-quality experiences and measurable results.…I'm a customer-centric product and e-commerce specialist with over 3 years of experience supporting high-volume stores and optimizing product launches for top creators. I thrive on turning user feedback into practical improvements and maintaining strong CSAT. Beyond support, I run Shopify and print-on-demand ventures, using data from Google Analytics and Semrush to drive growth, loyalty, and efficiency. I enjoy collaborating with stakeholders across teams to ship high-quality experiences and measurable results.

Available to hire

I’m a customer-centric product and e-commerce specialist with over 3 years of experience supporting high-volume stores and optimizing product launches for top creators. I thrive on turning user feedback into practical improvements and maintaining strong CSAT.

Beyond support, I run Shopify and print-on-demand ventures, using data from Google Analytics and Semrush to drive growth, loyalty, and efficiency. I enjoy collaborating with stakeholders across teams to ship high-quality experiences and measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Italian

Beginner

Work Experience

Customer Success Specialist - Product Listing Manager at Fourthwall

January 1, 2022 - January 1, 2025

Orchestrated high-volume product campaigns for top-tier creators, ensuring product quality and successful launches. Proactively identified production risks (e.g., color gamut discrepancies) and negotiated design adjustments with creators to maintain product integrity and customer satisfaction. Developed internal guides and documentation to improve team efficiency and reduce common technical mistakes. Provided high-impact technical support for 500+ store owners, maintaining a 98%+ CSAT rating through expert troubleshooting and personalized guidance.

E-commerce Specialist & Entrepreneur at Self-Employed

January 1, 2020 - December 1, 2024

Launched and managed Shopify and print-on-demand stores (Redbubble, Teepublic), generating $6,000+ in sales. Conducted keyword research (Semrush), on-page SEO, and performance analysis (Google Analytics, Metricool) to improve rankings, conversions, and revenue. Ran Meta Ads campaigns and managed full-cycle e-commerce operations, including customer support and data-driven product iterations. Scaled print-on-demand ventures to 5,000+ units sold by managing full-cycle product lifecycles from niche research and design to manufacturer quality control.