Available to hire
Hi, I’m Mihaela Besca, a data-driven analyst with experience delivering data insights across IT software, commerce/retail and tourism sectors. I enjoy turning raw data into actionable recommendations and have a proven track record of working effectively in remote, cross-functional teams.
I excel in collaborating with colleagues to manage data projects, maintain data quality, and present findings clearly. I am detail-oriented, accustomed to fast-paced environments, and passionate about helping organizations make data-informed decisions.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Romanian, Moldavian, Moldovan
Fluent
English
Advanced
Italian
Fluent
Work Experience
Data Analyst at NTT Data
February 1, 2022 - November 6, 2025Responsible for data extraction, cleansing and analysis to support IT software projects. Created dashboards and reports for stakeholders; used Excel, SQL, and data visualization tools to turn raw data into actionable insights. Worked on remote teams from home.
Data Analyst at Amazon
August 1, 2020 - August 1, 2020Collected, cleaned and analyzed operational data to optimize processes; built dashboards in Excel and Power BI; conducted ad hoc analyses; collaborated with cross-functional teams to improve operational efficiency and customer experience.
Seller at MVO Home Design
November 1, 2016 - November 1, 2016Assisted with sales, client communications, and order management for a furniture/home design business; conducted market research, prepared proposals, and supported online marketing campaigns.
Receptionist at Hotel Rhea Dilva
December 1, 2014 - December 1, 2014Served guests at the front desk; handled reservations and inquiries; coordinated with tourism/hospitality teams to ensure smooth operations.
Call Center / Client Service at Abroad | Call Center / BPO
August 1, 2018 - August 1, 2018Handled customer inquiries and bookings via phone and email; provided high-quality client service for travel/hospitality clients; resolved issues and maintained customer satisfaction.
Data Analyst at NTT Data
November 1, 2018 - August 1, 2020Remote data analyst; involved in data analysis tasks and collaboration with cross-functional teams using SharePoint, Active Directory, ServiceNow, MS Access, Windows, TeamViewer, Remote Desktop, Outlook, and WebEx Teams.
Data Analyst at Amazon
November 1, 2018 - August 1, 2020Remote data analyst in commerce/retail; performed data processing and analytical tasks, supported decision-making with data insights.
Client Service / Call Center
November 1, 2016 - October 1, 2017Provided client support in a call center/BPO environment, handling inquiries and customer service tasks.
Receptionist at Hotel Rhea Dilva
July 1, 2012 - December 31, 2014Front desk receptionist in a hotel setting; guest services and administrative support.
Secretary at Time Out Network
April 1, 2008 - July 1, 2009Secretarial and administrative tasks, coordination and communications support in a media/online context.
Administrator / Seller at Rorom S.A.
February 1, 2015 - November 1, 2016Administrative and sales responsibilities including customer service and order processing.
Education
Bachelor's Degree at Dimitrie Cantemir University
January 1, 1999 - January 1, 2003High School Diploma at Liceul Teoretic
January 1, 1993 - January 1, 1997Bachelor's degree in Finance, Banks at Dimitrie Cantemir University
January 1, 1999 - January 1, 2003High School - Theoretical (Mathematics and Physics) at Liceul Teoretic Matematica Fizica
January 1, 1993 - January 1, 1997Qualifications
MS-900 Microsoft 365 Fundamentals
September 1, 2025 - November 6, 2025Generative AI 101
March 1, 2024 - November 6, 2025ITIL 4 Foundation
February 1, 2023 - November 6, 2025Google IT Support Professional Certificate (Coursera)
April 1, 2021 - November 6, 2025Java (Beginner) Online Course
August 1, 2017 - November 6, 2025MS-900 Microsoft 365 Fundamentals
September 1, 2025 - December 10, 2025Generative AI 101 Certification
March 1, 2024 - December 10, 2025ITIL 4 Foundation
February 1, 2023 - December 10, 2025Google IT Support Specialist
April 1, 2021 - December 10, 2025Java Beginner Course Online
August 1, 2017 - December 10, 2025Industry Experience
Software & Internet, Telecommunications, Travel & Hospitality, Media & Entertainment, Professional Services, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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