Available to hire
I am an experienced cross-functional tester with a strong blend of process, product knowledge and system/technology skills. I have a track record of delivering scalable digital solutions, saving millions and improving digital visits and client experience. I have over 15 years in the Finance and Pensions industry, and have held leadership roles on projects and platform teams, organising and running agile ceremonies to drive testing objectives and stakeholder engagement.
I have led test projects across web, mobile and internal systems, developed test documentation and UAT strategies, and worked across multinational teams to align IT architecture with business objectives. I’m comfortable shaping testing approaches, improving scalability, and enabling faster, higher-quality software delivery.
Experience Level
Language
English
Fluent
Work Experience
Test Analyst at 2i Testing (Contract)
December 31, 2024 - October 9, 2025Functional testing and managing UAT execution of 3rd party administration software implementation for global life assurance company. Creating test documentation and strategy for UAT test team ensuring complete functional test coverage, suggesting agile techniques to increase completion time and improve stakeholder engagement. Analyzing IT system architecture and processes based on test systems and procedures, assessing future digital improvements to increase scalability and services aligned to long-term objectives.
Test Analyst at St Monica’s Trust (Contract)
May 31, 2024 - October 9, 2025Establishing test processes and procedures for Workday Scheduling, Time Tracking and Payroll Modules. Creating defect tracking dashboards on Microsoft Azure for central visibility, coordinating defect retesting, and collecting evidence of defect resolution. Recording improvements to the system and running feedback sessions with the team.
Systems Analyst at Hartley Pensions (Contract)
March 31, 2024 - October 9, 2025Merging two legacy systems onto a new platform, extracting key data and preparing them for import. Collecting and validating client drawdown information, cross-referencing with historical documentation to ensure data integrity. Reviewing drawdown procedures to improve audit trails, HMRC reporting, and data visibility.
Senior Quality Assurance Analyst (Functional Testing) at Hargreaves Lansdown
May 31, 2023 - October 9, 2025Leveraged knowledge of HL IT systems to design new digital solutions for the drawdown product, including a web-based channel for applications and ad hoc payments, contributing to multi-million savings and capturing over 75% of business. Led QA on multiple 3rd party projects and managed QA teams, onboarding new analysts and achieving QA targets.
Quality Assurance Analyst (Functional Testing) at Hargreaves Lansdown
November 1, 2021 - October 9, 2025QA analyst and lead for functional testing across web/mobile systems, contributing to improvements in end-to-end processes such as Bed & Sipp/ISA and JISA/ISA conversions, increasing efficiency and accuracy.
Drawdown Operations Team Member at Hargreaves Lansdown
June 1, 2015 - October 9, 2025Processed new drawdown applications, managed drawdown transfers, and supported pension legislation compliance. Automated administration processes to handle high client demand, improving team procedures and training members.
Test Analyst at 2i Testing (Contract)
December 1, 2024 - October 9, 2025Functional testing and managing UAT execution of 3rd party administration software implementation for global life assurance company. Creating test documentation and strategy for UAT test team ensuring complete functional test coverage, suggesting agile techniques to increase completion time and improve stakeholder engagement. Analyzing company IT system architecture and processes based on test systems and procedure documentation, assessing future digital improvements to increase scalability, product offering and digital services aligning with long-term objectives.
Test Analyst at St Monica’s Trust (Contract)
May 1, 2024 - October 9, 2025Establishing test processes and procedures for Workday Scheduling, Time Tracking and Payroll Modules for staff across all Bristol sites. Creating test and defect tracking dashboards on Microsoft Azure as central location for all project stakeholders, increasing visibility, enabling efficient completion and faster turnaround times. Identifying and organising defect re-testing on site and via video calls, recording and collecting evidence of defect resolution. Recording improvements to systems and running feedback sessions with the team.
Systems Analyst at Hartley Pensions (Contract)
March 1, 2024 - October 9, 2025Merging two legacy systems onto a new platform, extracting and preparing key data for import. Collecting and validating client drawdown information, cross-referencing against historical documentation to ensure accuracy for the new system. Reviewing drawdown procedures and data, suggesting improvements to audit trail, HMRC reporting, and case processing standardisation to improve visibility for the team.
Senior Quality Assurance Analyst (Functional Testing) at Hargreaves Lansdown
May 1, 2023 - October 9, 2025QA leadership across multiple 3rd party projects; designed new digital solutions for the drawdown product, including a web-based channel and ad hoc payments. Led QA initiatives in web/mobile platforms, improved back-end processes, and onboarded/mentored QA analysts. Delivered testing for various IT projects and squads, producing test scripts and managing defects. Contributed to process improvements and agile ceremonies.
Quality Assurance Analyst (Functional Testing) at Hargreaves Lansdown
November 1, 2021 - October 9, 2025QA Analyst delivering functional testing across multiple initiatives, including drawdown-related projects (Income Drawdown, UFPLS, Bed/SIPP/ISA, SIPP illustrations, online pension transfers, and related services), and leading QA activities within web and internal systems. Mentored and trained QA team members and contributed to QA targets.
Drawdown Operations Team Member at Hargreaves Lansdown
June 1, 2015 - October 9, 2025Processing new drawdown applications, creating accounts, and handling tax-free cash in line with pension legislation. Servicing existing drawdown clients, including transfers and income amendments. Automated various administration processes in response to demand and legislation, improving procedures and training team members.
Systems Analyst at Hartley Pensions (Contract)
November 1, 2023 - March 31, 2024Merging two legacy systems onto a new platform, extracting key data and preparing imports. Collecting and validating client drawdown information, cross-referencing against historical documentation, and evaluating procedures to improve audit trails, HMRC reporting and data visibility for the team.
Senior Quality Assurance Analyst (Functional Testing) at Hargreaves Lansdown
November 1, 2021 - May 31, 2023Designed new digital solutions for the drawdown product, including a web-based channel for applications and ad hoc payments, saving millions and contributing to a large share of business. Improved back-end processes (Bed & Sipp/ISA, JISA/ISA) for faster completion and accuracy. Managed QA teams across multiple third-party projects and led onboarding/training for new QA analysts; produced test scripts and raised defects. Notable projects include Income Drawdown, UFPLS, and online pension transfers.
Quality Assurance Analyst (Functional Testing) at Hargreaves Lansdown
June 1, 2015 - November 30, 2021QA lead for web platform initiatives, coordinating testing across squads, delivering functional testing for IT projects, and ensuring quality targets were met. Involved in multiple pension-related systems and digital channel enhancements.
Drawdown Operations Team Member at Hargreaves Lansdown
January 1, 2011 - June 30, 2015Processed new drawdown applications, opened accounts, and handled tax-free cash in line with pension legislation. Serviced existing drawdown clients, including transfers and lifetime allowance queries. Automated administration processes to cope with high client demand and evolving pension freedoms.
Education
BA Business Administration at University of the West of England
January 1, 2005 - December 31, 2008AVCE Business (Double Award) – AA, A 2 ICT at City of Bristol College
January 1, 2003 - January 1, 2005ISTQB Software Testing - Foundation Level at ISTQB
January 1, 2017 - October 9, 2025GCSEs at St Katherine’s School, Ham Green, Bristol
January 11, 2030 - October 9, 2025ISTQB Software Testing - Foundation Level at ISTQB
January 1, 2017 - October 9, 2025BA Business Administration at University of the West of England
January 1, 2005 - December 31, 2008AVCE Business (Double Award) – AA, A 2 ICT at City of Bristol College
January 1, 2003 - December 31, 2005GCSEs at St Katherine’s School, Ham Green, Bristol
January 1, 1998 - December 31, 2003BA Business Administration at University of the West of England
January 1, 2005 - January 1, 2008AVCE Business (Double Award) – AA, A 2 ICT – D at City of Bristol College
January 1, 2003 - January 1, 2005GCSEs at St Katherine’s School, Ham Green, Bristol
January 1, 1998 - January 1, 2003Qualifications
ISTQB Software Testing - Foundation Level
January 1, 2017 - October 9, 2025ISTQB Software Testing - Foundation Level
January 1, 2017 - October 9, 2025ISTQB Software Testing - Foundation Level
January 1, 2017 - December 8, 2025ISTQB Software Testing - Foundation Level
January 1, 2017 - December 8, 2025Industry Experience
Financial Services, Professional Services, Software & Internet, Healthcare, Other
Experience Level
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