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I'm an experienced recruiting and operations professional, specializing in providing on-demand support for the modern workforce. With a decade of experience in customer service, data entry, and recruitment, I offer flexible, project-based solutions for businesses. My legal background and fluency in English and Spanish help me handle complex tasks with precision, making me a reliable partner for dynamic, fast-paced projects.…I'm an experienced recruiting and operations professional, specializing in providing on-demand support for the modern workforce. With a decade of experience in customer service, data entry, and recruitment, I offer flexible, project-based solutions for businesses. My legal background and fluency in English and Spanish help me handle complex tasks with precision, making me a reliable partner for dynamic, fast-paced projects.

Mily Rodriguez

Project Manager, Production Coordinator, Media Coordinator, +7

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I'm an experienced recruiting and operations professional, specializing in providing on-demand support for the modern workforce. With a decade of experience in customer service, data entry, and recruitment, I offer flexible, project-based solutions for businesses. My legal background and fluency in English and Spanish help me handle complex tasks with precision, making me a reliable partner for dynamic, fast-paced projects.…I'm an experienced recruiting and operations professional, specializing in providing on-demand support for the modern workforce. With a decade of experience in customer service, data entry, and recruitment, I offer flexible, project-based solutions for businesses. My legal background and fluency in English and Spanish help me handle complex tasks with precision, making me a reliable partner for dynamic, fast-paced projects.

Available to hire

I’m an experienced recruiting and operations professional, specializing in providing on-demand support for the modern workforce.

With a decade of experience in customer service, data entry, and recruitment, I offer flexible, project-based solutions for businesses. My legal background and fluency in English and Spanish help me handle complex tasks with precision, making me a reliable partner for dynamic, fast-paced projects.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Regional Recruiter & Operations Coordinator at TRAX Retail

February 1, 2018 - Present

Remote, coordinated a flexible workforce of 250+ field users across multiple U.S. markets, ensuring schedules, shipments, and project requirements were met.

Insurance Medical Adviser at Concentrix Nicaragua

February 1, 2017 - January 1, 2018

Processed and advised on 20+ medical insurance cases daily, ensuring compliance with U.S. insurance standards.

Customer Service - Sales Agent at SITEL Nicaragua

November 1, 2015 - January 1, 2017

Handled 80–100 customer interactions daily via phone and email, maintaining 95%+ customer satisfaction rating.

Insurance Medical Adviser at Centrix Nicaragua

February 1, 2017 - January 31, 2018

Processed and advised on 20+ medical insurance cases daily; ensured compliance with U.S. insurance standards; achieved 97% accuracy in claim documentation; consistently ranked in the top 5 advisers; trained 3+ new hires.

Customer Service - Sales Agent at SITEL

November 1, 2015 - January 31, 2017

Handled 80–100 customer interactions daily by phone and email; maintained 95%+ customer satisfaction; created FAQs and internal guides; managed inquiries across phone, email, chat, and social media; supported upsells for Choice Hotels.

Insurance Medical Advisor at Centrix Nicaragua

February 1, 2017 - January 31, 2018

Processed and advised on 20+ medical insurance cases daily, ensuring compliance with U.S. insurance standards. Achieved 97% accuracy in claim documentation, reducing rework and delays. Ranked in the top 5 of team advisors for quality assurance and customer satisfaction. Trained and mentored 3+ new hires.

Insurance Medical Advisor at Concentrix Nicaragua

February 1, 2017 - January 31, 2018

Processed and advised on 20+ medical insurance cases daily, ensuring compliance with U.S. insurance standards. Achieved a 97% accuracy rate in claim documentation, reducing rework and delays. Consistently ranked in the top 5 of team advisers for quality assurance and customer satisfaction scores. Trained and mentored 3+ new hires.