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I am a results-driven Sales and Customer Operations professional with hands-on experience supporting high-volume sales environments, managing CRM pipelines, and driving lead conversion. I deliver exceptional customer experiences across digital and voice channels. I balance sales administration, customer support, email marketing, and social media management while meeting KPIs, improving workflows, and supporting revenue growth. I am highly adaptable, tech-savvy, and comfortable working remotely or onsite, with strong expertise in CRM systems, email communication, reporting, and retention strategies. My focus is on turning business goals into measurable outcomes through clear communication, proactive problem-solving, and a commitment to quality.…I am a results-driven Sales and Customer Operations professional with hands-on experience supporting high-volume sales environments, managing CRM pipelines, and driving lead conversion. I deliver exceptional customer experiences across digital and voice channels. I balance sales administration, customer support, email marketing, and social media management while meeting KPIs, improving workflows, and supporting revenue growth. I am highly adaptable, tech-savvy, and comfortable working remotely or onsite, with strong expertise in CRM systems, email communication, reporting, and retention strategies. My focus is on turning business goals into measurable outcomes through clear communication, proactive problem-solving, and a commitment to quality.

PALESA MIMI RAMAHLODI

Social Media Manager, Content Creator, Brand Strategist, +2

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I am a results-driven Sales and Customer Operations professional with hands-on experience supporting high-volume sales environments, managing CRM pipelines, and driving lead conversion. I deliver exceptional customer experiences across digital and voice channels. I balance sales administration, customer support, email marketing, and social media management while meeting KPIs, improving workflows, and supporting revenue growth. I am highly adaptable, tech-savvy, and comfortable working remotely or onsite, with strong expertise in CRM systems, email communication, reporting, and retention strategies. My focus is on turning business goals into measurable outcomes through clear communication, proactive problem-solving, and a commitment to quality.…I am a results-driven Sales and Customer Operations professional with hands-on experience supporting high-volume sales environments, managing CRM pipelines, and driving lead conversion. I deliver exceptional customer experiences across digital and voice channels. I balance sales administration, customer support, email marketing, and social media management while meeting KPIs, improving workflows, and supporting revenue growth. I am highly adaptable, tech-savvy, and comfortable working remotely or onsite, with strong expertise in CRM systems, email communication, reporting, and retention strategies. My focus is on turning business goals into measurable outcomes through clear communication, proactive problem-solving, and a commitment to quality.

Available to hire

I am a results-driven Sales and Customer Operations professional with hands-on experience supporting high-volume sales environments, managing CRM pipelines, and driving lead conversion. I deliver exceptional customer experiences across digital and voice channels. I balance sales administration, customer support, email marketing, and social media management while meeting KPIs, improving workflows, and supporting revenue growth. I am highly adaptable, tech-savvy, and comfortable working remotely or onsite, with strong expertise in CRM systems, email communication, reporting, and retention strategies. My focus is on turning business goals into measurable outcomes through clear communication, proactive problem-solving, and a commitment to quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Sales Administrator at OPTIMI HOME (PTY) LTD

August 1, 2022 - January 1, 2026

Provided end-to-end sales administration support in a high-volume environment; managed CRM records with accurate client data, lead status updates, and compliance tracking; conducted outbound communications to retain customers and secure mandate confirmations; converted qualified leads within set timelines contributing to monthly targets; monitored daily reports to identify discrepancies and improve workflow accuracy; liaised with internal teams to resolve system issues and escalated as required; supported sales consultants during peak periods ensuring SLA adherence; represented the brand at expos and offsite activations to support direct sales and customer engagement.

Social Media Manager at MEDIA SCALING

March 1, 2024 - August 1, 2024

Planned, created, and scheduled content across Facebook, Instagram, and LinkedIn; managed daily community engagement with professional responses; designed high-conversion visuals using Canva; supported lead generation through organic and paid social campaigns; launched and monitored paid ads to improve reach and inquiries; tracked engagement metrics, follower growth, and campaign performance; produced performance reports with insights to refine content strategies; maintained consistent brand voice and online reputation.

Sales Consultant / DebiCheck Consultant at OPTIMI HOME (PTY) LTD

January 1, 2022 - January 1, 2024

Handled high volumes of inbound and outbound calls, converting sales leads while maintaining customer satisfaction; educated clients on products, processes, and mandate authorisations; resolved queries efficiently to minimize escalations and delays; consistently met individual and team sales KPIs.