Available to hire
Hi, I’m Temiloluwa Elizabeth Farotimi. I’m a results-driven sales professional with over five years of experience in customer engagement, product promotion, and revenue growth across retail and service environments. I excel at prospecting, qualifying leads, and building lasting client relationships by explaining product offerings and identifying customer needs. I thrive on upselling and cross-selling strategies to boost revenue while ensuring a positive customer experience.
As the founder of The Mine Brand, I’ve developed customer-focused strategies, managed pricing and negotiations, and tracked sales performance with digital tools. I’m a strong communicator who values collaboration, continuous learning, and delivering exceptional service to drive retention and referrals.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Founder & Business Owner at TEMI’s Brand
January 1, 2020 - PresentLaunched and manages crochet wears, resin art, and fashion items. Delivers excellent customer service by handling inquiries, resolving complaints, and ensuring client satisfaction. Builds long-term customer relationships, resulting in repeat clients and referrals. Manages inventory, sales, and social media presence to boost engagement and revenue.
Sales Representative at His Grace Store
August 1, 2018 - March 1, 2024Delivered tailored customer experiences that increased repeat business and referrals. Consistently exceeded monthly sales targets through persuasive communication and relationship building. Managed inventory and analyzed sales data to support business decisions.
Office Assistant at JB-Spotless Drycleaning Services
April 1, 2024 - June 1, 2024Provided front-desk support and ensured smooth customer interactions. Maintained client records and schedules, improving service efficiency.
Call Closer / Customer Support Representative at 7o4 Stores
January 1, 2026 - PresentHandle a minimum of 20–30 inbound and outbound calls daily to confirm, process, and track customer orders; educate customers on product usage, delivery timelines, and troubleshooting; maintain live order tracking using shared Google Sheets/Excel; conduct follow-ups to ensure satisfaction and reduce cancellations or refunds; upsell and cross-sell products to increase revenue per customer; resolve complaints quickly while maintaining a positive customer experience.
Sales Representative at His Grace Store, Lagos
August 1, 2018 - March 1, 2024Delivered tailored customer experiences that increased repeat purchases and referrals; consistently exceeded monthly sales targets through relationship-based selling; managed inventory and updated daily sales records; provided after-sales support and resolved customer concerns effectively.
Founder & Business Owner at The Mine Brand
January 1, 2020 - PresentManaged end-to-end customer service, order fulfillment, and client communication independently. Handled inquiries, payments, deliveries, and after-sales support via WhatsApp and social platforms. Built a repeat customer base through personalized service and consistent follow-ups. Tracked sales, inventory, and performance metrics using spreadsheets and digital tools.
Office Assistant at JB -Spotless Dry Cleaning Services
April 1, 2024 - July 1, 2024Provided front-desk support and managed daily customer inquiries. Maintained client records, schedules, and operational spreadsheets. Coordinated service requests to ensure smooth daily workflow.
NYSC Experience at SunDream International School
September 1, 2024 - June 1, 2025Completed NYSC service term; supported school administration, classroom activities, and student supervision.
Office Assistant at JB-Spotless Dry Cleaning Services
April 1, 2024 - July 1, 2024Assisted in customer interactions, promoting services and handling inquiries. Maintained accurate customer and transaction records. Supported daily operations, ensuring smooth service delivery and client satisfaction.
Education
Bachelor of Arts in History and International Studies at Lagos State University
January 1, 2020 - January 1, 2024Customer Service Course at Oxford Home Study
January 11, 2030 - January 6, 2026Senior Secondary School Certificate at Ike-Oluwa Comprehensive College
January 1, 2015 - January 1, 2018B.A. History & International Studies at Lagos State University
January 1, 2019 - January 1, 2024B.A. History & International Studies at Lagos State University
January 1, 2019 - January 1, 2024Bachelor of Arts in History & International Studies at Lagos State University
January 1, 2019 - January 1, 2024B.A. History & International Studies at Lagos State University, Ojo
January 11, 2030 - January 1, 2023B.A. at Lagos State University, Ojo
January 11, 2030 - January 1, 2023Qualifications
Product Management – BeTechified Africa
January 11, 2030 - January 6, 2026Canva Design – Victory DM Marketing Hub
January 11, 2030 - January 6, 2026Leadership Training Course – Dunamis International Gospel Centre
January 11, 2030 - January 6, 2026Customer Service Virtual Assistant – Full Training Program Completion
January 11, 2030 - February 7, 2026Product Management Certification – BeTechified Africa
January 11, 2030 - February 7, 2026Canva Design Certification – Victory DM Marketing Hub
January 11, 2030 - February 7, 2026Customer Service Course – Oxford Home Study
January 11, 2030 - February 7, 2026Customer Service Virtual Assistant – Full Training Program Completion
January 11, 2030 - February 7, 2026Product Management Certification – BeTechified Africa
January 11, 2030 - February 7, 2026Canva Design Certification – Victory DM Marketing Hub
January 11, 2030 - February 7, 2026Customer Service Course – Oxford Home Study
January 11, 2030 - February 7, 2026Customer Service Virtual Assistant – Full Training Program Completion
January 11, 2030 - February 7, 2026Product Management Certification – BeTechified Africa
January 11, 2030 - February 7, 2026Canva Design Certification – Victory DM Marketing Hub
January 11, 2030 - February 7, 2026Customer Service Course – Oxford Home Study
January 11, 2030 - February 7, 2026Customer Service Virtual Assistant – Full Training Program Completion
January 11, 2030 - March 4, 2026Product Management Certification – BeTechified Africa
January 11, 2030 - March 4, 2026Canva Design Certification – Victory DM Marketing Hub
January 11, 2030 - March 4, 2026Copywriting Certification – El Ebbah Business School
January 11, 2030 - March 4, 2026Customer Service Virtual Assistant – Full Training Program Completion
January 11, 2030 - May 14, 2026Product Management Certification – BeTechified Africa
January 11, 2030 - May 14, 2026Canva Design Certification – Victory DM Marketing Hub
January 11, 2030 - May 14, 2026Copywriting Certification – El Ebbah Business School
January 11, 2030 - May 14, 2026Industry Experience
Retail, Media & Entertainment, Professional Services, Software & Internet, Education, Other, Consumer Goods
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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