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Remote professional supporting international e-commerce operations, customer communication, marketplace workflows, and influencer/collaborator outreach for a Turkish company. Hands-on experience monitoring customer emails, managing order/product information across multiple platforms, and coordinating across many digital channels. Currently managing support operations for 15 Etsy stores via remote desktop, working with tools like Re:amaze, WiserSell, Trello, Menu Maestro, and Etsy, and communicating with management, customers, and influencers using Slack, Notion, Google Workspace, WhatsApp, and social platforms. Fluent in Indonesian, English, and Turkish, with strong adaptability to new software and independent remote work habits.…Remote professional supporting international e-commerce operations, customer communication, marketplace workflows, and influencer/collaborator outreach for a Turkish company. Hands-on experience monitoring customer emails, managing order/product information across multiple platforms, and coordinating across many digital channels. Currently managing support operations for 15 Etsy stores via remote desktop, working with tools like Re:amaze, WiserSell, Trello, Menu Maestro, and Etsy, and communicating with management, customers, and influencers using Slack, Notion, Google Workspace, WhatsApp, and social platforms. Fluent in Indonesian, English, and Turkish, with strong adaptability to new software and independent remote work habits.

Muhammad Irfani Surya

Influencer Marketing Manager, Community Manager, Product Marketer, +1

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Remote professional supporting international e-commerce operations, customer communication, marketplace workflows, and influencer/collaborator outreach for a Turkish company. Hands-on experience monitoring customer emails, managing order/product information across multiple platforms, and coordinating across many digital channels. Currently managing support operations for 15 Etsy stores via remote desktop, working with tools like Re:amaze, WiserSell, Trello, Menu Maestro, and Etsy, and communicating with management, customers, and influencers using Slack, Notion, Google Workspace, WhatsApp, and social platforms. Fluent in Indonesian, English, and Turkish, with strong adaptability to new software and independent remote work habits.…Remote professional supporting international e-commerce operations, customer communication, marketplace workflows, and influencer/collaborator outreach for a Turkish company. Hands-on experience monitoring customer emails, managing order/product information across multiple platforms, and coordinating across many digital channels. Currently managing support operations for 15 Etsy stores via remote desktop, working with tools like Re:amaze, WiserSell, Trello, Menu Maestro, and Etsy, and communicating with management, customers, and influencers using Slack, Notion, Google Workspace, WhatsApp, and social platforms. Fluent in Indonesian, English, and Turkish, with strong adaptability to new software and independent remote work habits.

Available to hire

Remote professional supporting international e-commerce operations, customer communication, marketplace workflows, and influencer/collaborator outreach for a Turkish company. Hands-on experience monitoring customer emails, managing order/product information across multiple platforms, and coordinating across many digital channels.

Currently managing support operations for 15 Etsy stores via remote desktop, working with tools like Re:amaze, WiserSell, Trello, Menu Maestro, and Etsy, and communicating with management, customers, and influencers using Slack, Notion, Google Workspace, WhatsApp, and social platforms. Fluent in Indonesian, English, and Turkish, with strong adaptability to new software and independent remote work habits.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Advanced

Turkish

Advanced

Work Experience

Customer Support & Influencer Marketing Specialist at International Turkish E-commerce Company

January 1, 2026 - Present

Monitor and handle incoming customer requests and support emails through Re:amaze. Communicate with customers across Quo, Zoho Mail, Meta, Facebook, and Instagram, and follow up internally to resolve issues. Support e-commerce and marketplace operations by checking product and operational information across WiserSell, Trello, Menu Maestro, and Etsy. Manage 15 Etsy stores via RustDesk remote desktop, handling different catalogs and product/order-related information. Conduct influencer/creator research and outreach for collaborations using social channels and AI-assisted research with ChatGPT. Coordinate with management and stakeholders using Slack, Notion, Google Workspace, and WhatsApp in an international remote environment.

Site Manager and Commercial & Procurement at Construction industry roles (not specified)

January 1, 2016 - Present

Approximately 10 years of construction-industry experience from 2016, including Site Manager duties and Commercial & Procurement responsibilities. Developed strong skills in project coordination, documentation, negotiation, problem-solving, quality control, and stakeholder management.