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Hi, I'm Misael Genita. I'm a proactive, customer-centric professional based in Kuala Lumpur, Malaysia, with nearly four years of hands-on experience delivering exceptional support across diverse industries. I excel at listening to customer concerns, clarifying their needs, and turning insights into practical solutions that improve satisfaction and metrics. Whether collaborating with teammates or engaging clients, I maintain a positive, friendly, and professional demeanor. I’m comfortable with fast-paced environments, multi-channel communications, and continual learning to enhance product knowledge and service quality.…Hi, I'm Misael Genita. I'm a proactive, customer-centric professional based in Kuala Lumpur, Malaysia, with nearly four years of hands-on experience delivering exceptional support across diverse industries. I excel at listening to customer concerns, clarifying their needs, and turning insights into practical solutions that improve satisfaction and metrics. Whether collaborating with teammates or engaging clients, I maintain a positive, friendly, and professional demeanor. I’m comfortable with fast-paced environments, multi-channel communications, and continual learning to enhance product knowledge and service quality.

Misael Genita

Marketing Strategist, Content Creator, Social Media Manager, +5

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Hi, I'm Misael Genita. I'm a proactive, customer-centric professional based in Kuala Lumpur, Malaysia, with nearly four years of hands-on experience delivering exceptional support across diverse industries. I excel at listening to customer concerns, clarifying their needs, and turning insights into practical solutions that improve satisfaction and metrics. Whether collaborating with teammates or engaging clients, I maintain a positive, friendly, and professional demeanor. I’m comfortable with fast-paced environments, multi-channel communications, and continual learning to enhance product knowledge and service quality.…Hi, I'm Misael Genita. I'm a proactive, customer-centric professional based in Kuala Lumpur, Malaysia, with nearly four years of hands-on experience delivering exceptional support across diverse industries. I excel at listening to customer concerns, clarifying their needs, and turning insights into practical solutions that improve satisfaction and metrics. Whether collaborating with teammates or engaging clients, I maintain a positive, friendly, and professional demeanor. I’m comfortable with fast-paced environments, multi-channel communications, and continual learning to enhance product knowledge and service quality.

Available to hire

Hi, I’m Misael Genita. I’m a proactive, customer-centric professional based in Kuala Lumpur, Malaysia, with nearly four years of hands-on experience delivering exceptional support across diverse industries. I excel at listening to customer concerns, clarifying their needs, and turning insights into practical solutions that improve satisfaction and metrics.

Whether collaborating with teammates or engaging clients, I maintain a positive, friendly, and professional demeanor. I’m comfortable with fast-paced environments, multi-channel communications, and continual learning to enhance product knowledge and service quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Adviser I, Customer Service at Concentrix CVG SD NBHD

May 1, 2025 - Present

Act as a subject-matter expert in Meta's Ads and Business products; translate complex technical concepts into actionable advice for both technical and non-technical audiences. Resolve complex customer issues by triaging and escalating technical bugs to the appropriate engineering teams. Provide strategic guidance on optimizing marketing campaigns, focusing on improving ROI/ROAS through A/B testing of ad creatives, audiences, and bidding strategies. Leverage customer pain points identified during support interactions to drive product improvements with internal Meta product teams. Ensure all client ad campaigns strictly comply with Meta advertising policies and community standards.

Account Associate Tier 2 at VXI Global Holdings

February 2, 2022 - September 1, 2024

Addressing customer’s various concerns through various platforms from a Telecommunications Company based in the US. Completing tasks that have been assigned by the Team Leader. Assisting new hires for their growth and development. Monitoring new hires performance.

Account Review Specialist at Unify CX

September 1, 2024 - April 1, 2025

Review customer accounts to ensure compliance with Constant Contact's terms of service, anti-spam policies, and email marketing guidelines. Regularly conduct audits of customer accounts to ensure campaigns, email lists, and contacts are being managed properly and in accordance with Constant Contact's best practices. Flag and escalate cases that require higher-level review or involve major policy violations. Maintain accurate records of account reviews, issues resolved, and communication with customers.

Survey Aide, Land Surveying Project at Uriarte Surveying

January 1, 2020 - January 1, 2021

Assisting field surveys and land surveying tasks as part of project work.

Advisor I, Customer Service at Concentrix CVG SDN BHD

May 1, 2025 - Present

Provide customer support across multiple channels, address inquiries, resolve issues, document interactions, and escalate when needed to ensure high-quality service and adherence to policies.

Survey Aide, Land Surveying Project at Uriarte Surveying

January 1, 2021 - January 1, 2022

Assisted surveying team on land surveying projects; supported field operations and data collection as part of a multi-disciplinary team.

Marketing Associate at Tyvo Events Place and Resort

January 1, 2020 - January 1, 2021

Supported marketing activities for events and resort promotions, including coordinating campaigns, content creation, and promotional materials.