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Hi, I’m Misbah Yakashi. I’m a customer experience and operations leader with over 15 years of hands-on experience in the Emirates Group, guiding diverse teams to deliver exceptional service while maintaining safety and efficiency. I thrive in fast-paced environments, resolve complex escalations, and drive operational excellence through coaching, KPI analysis, and continuous improvement initiatives. I’m passionate about turning data into actionable insights and partnering across HR, Safety, Training and Operations to elevate capability and standards. I love building high-performing teams, fostering a collaborative culture, and representing our brand with integrity and energy. In my spare time I enjoy languages, travel, and exploring new ways to improve the guest experience.…Hi, I’m Misbah Yakashi. I’m a customer experience and operations leader with over 15 years of hands-on experience in the Emirates Group, guiding diverse teams to deliver exceptional service while maintaining safety and efficiency. I thrive in fast-paced environments, resolve complex escalations, and drive operational excellence through coaching, KPI analysis, and continuous improvement initiatives. I’m passionate about turning data into actionable insights and partnering across HR, Safety, Training and Operations to elevate capability and standards. I love building high-performing teams, fostering a collaborative culture, and representing our brand with integrity and energy. In my spare time I enjoy languages, travel, and exploring new ways to improve the guest experience.

Misbah Yakashi

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Hi, I’m Misbah Yakashi. I’m a customer experience and operations leader with over 15 years of hands-on experience in the Emirates Group, guiding diverse teams to deliver exceptional service while maintaining safety and efficiency. I thrive in fast-paced environments, resolve complex escalations, and drive operational excellence through coaching, KPI analysis, and continuous improvement initiatives. I’m passionate about turning data into actionable insights and partnering across HR, Safety, Training and Operations to elevate capability and standards. I love building high-performing teams, fostering a collaborative culture, and representing our brand with integrity and energy. In my spare time I enjoy languages, travel, and exploring new ways to improve the guest experience.…Hi, I’m Misbah Yakashi. I’m a customer experience and operations leader with over 15 years of hands-on experience in the Emirates Group, guiding diverse teams to deliver exceptional service while maintaining safety and efficiency. I thrive in fast-paced environments, resolve complex escalations, and drive operational excellence through coaching, KPI analysis, and continuous improvement initiatives. I’m passionate about turning data into actionable insights and partnering across HR, Safety, Training and Operations to elevate capability and standards. I love building high-performing teams, fostering a collaborative culture, and representing our brand with integrity and energy. In my spare time I enjoy languages, travel, and exploring new ways to improve the guest experience.

Available to hire

Hi, I’m Misbah Yakashi. I’m a customer experience and operations leader with over 15 years of hands-on experience in the Emirates Group, guiding diverse teams to deliver exceptional service while maintaining safety and efficiency. I thrive in fast-paced environments, resolve complex escalations, and drive operational excellence through coaching, KPI analysis, and continuous improvement initiatives. I’m passionate about turning data into actionable insights and partnering across HR, Safety, Training and Operations to elevate capability and standards.

I love building high-performing teams, fostering a collaborative culture, and representing our brand with integrity and energy. In my spare time I enjoy languages, travel, and exploring new ways to improve the guest experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Hindi

Fluent

Kannada

Fluent

Arabic

Beginner

Work Experience

Department Officer – Aircraft Appearance at dnata

December 1, 2022 - February 1, 2026

Oversee performance, discipline, and operational readiness across large multi-tiered teams; lead performance management for a workforce of multiple team leaders and operational staff; manage audits, investigations, corrective actions, and compliance reporting aligned with Emirates Group standards; develop KPI dashboards and analytical reports using Advanced Excel and Power BI to monitor trends and support decision-making; collaborate with HR, Safety, Training and Operations on capability management, attendance trends, and disciplinary processes; deputise for management during absences and represent the department in performance and operational reviews.

Cabin Supervisor – Inflight Services at Emirates Airline

April 1, 2010 - November 1, 2022

Provided frontline leadership for cabin crew ensuring service excellence, safety compliance, and crew engagement; conducted coaching, mentoring, and performance feedback to develop crew capability and reliability; managed service recovery, passenger complaints, and behavioural concerns in line with company policies and service standards; acted as a role model for Emirates Service Personality, safety standards, and brand representation; supported training and onboarding of new joiners and future leaders.