Misbah Yakashi

Oversee performance, discipline, and operational readiness across large multi-tiered teams; lead performance management for a workforce of multiple team leaders and operational staff; manage audits, investigations, corrective actions, and compliance reporting aligned with Emirates Group standards; develop KPI dashboards and analytical reports using Advanced Excel and Power BI to monitor trends and support decision-making; collaborate with HR, Safety, Training and Operations on capability management, attendance trends, and disciplinary processes; deputise for management during absences and represent the department in performance and operational reviews.

Provided frontline leadership for cabin crew ensuring service excellence, safety compliance, and crew engagement; conducted coaching, mentoring, and performance feedback to develop crew capability and reliability; managed service recovery, passenger complaints, and behavioural concerns in line with company policies and service standards; acted as a role model for Emirates Service Personality, safety standards, and brand representation; supported training and onboarding of new joiners and future leaders.