I am an independent and organised individual with extensive experience in customer service and IT-related roles. I am proactive, capable of working well in a team and using my initiative to meet customer and business needs. I have developed leadership and management skills through my education and consistently ensure deadlines are met and quality standards maintained. I am currently seeking new employment where I can utilise and build upon my Customer Service and IT skills. I have hands-on experience with media production tools (OBS, Adobe Photoshop, Premiere Pro, After Effects) and Microsoft Office, and am comfortable working under pressure while delivering professional results.

Kirsty Ellen Whelan

I am an independent and organised individual with extensive experience in customer service and IT-related roles. I am proactive, capable of working well in a team and using my initiative to meet customer and business needs. I have developed leadership and management skills through my education and consistently ensure deadlines are met and quality standards maintained. I am currently seeking new employment where I can utilise and build upon my Customer Service and IT skills. I have hands-on experience with media production tools (OBS, Adobe Photoshop, Premiere Pro, After Effects) and Microsoft Office, and am comfortable working under pressure while delivering professional results.

Available to hire

I am an independent and organised individual with extensive experience in customer service and IT-related roles. I am proactive, capable of working well in a team and using my initiative to meet customer and business needs. I have developed leadership and management skills through my education and consistently ensure deadlines are met and quality standards maintained.

I am currently seeking new employment where I can utilise and build upon my Customer Service and IT skills. I have hands-on experience with media production tools (OBS, Adobe Photoshop, Premiere Pro, After Effects) and Microsoft Office, and am comfortable working under pressure while delivering professional results.

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Language

English
Fluent

Work Experience

Train Guard at Echill's Wood Railway
November 1, 2021 - Present
Liaising with Drivers and Station Controller with regards to safety on the platform, ensuring that customer welfare and safety is paramount at all times. Provided safety talks to passengers, ensuring that all passengers were fully aware of their roles and responsibilities whilst on the railway. Health and Safety, in charge of managing the passengers whilst the train is in transit, utilising a calm and authoritative manner ensuring that all procedures were adhered to. Supporting the Driver in movement of trains and carriages, ensuring that turn tables are utilised effectively. Assisting passengers in boarding and disembarking the train, offer of advice and guidance to customers, ensuring a high level of health and safety at all times. Attaching of carriages, ensuring that all carriages are attached correctly and in line with procedures.

Education

GCSE Maths at Banbury and Bicester College
January 11, 2030 - May 23, 2026
Esports Level 2 - Double Pass at Banbury and Bicester College
January 11, 2030 - May 23, 2026
Creative Media Production & Technology Level 3 - Pass at Banbury and Bicester College
January 11, 2030 - May 23, 2026
IGSCE English Literature at Cambridge Online Education
January 11, 2030 - May 23, 2026
IGSCE English Language at Cambridge Online Education
January 11, 2030 - May 23, 2026
IGSCE Geography at Cambridge Online Education
January 11, 2030 - May 23, 2026
IGSCE History at Cambridge Online Education
January 11, 2030 - May 23, 2026
IGSCE Psychology at Cambridge Online Education
January 11, 2030 - May 23, 2026
IGSCE Business Studies at Cambridge Online Education
January 11, 2030 - May 23, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Computers & Electronics, Education