Restaurant Hostess at Norwegian Cruise Line

Provided exceptional service through friendly interactions with customers, answered questions and addressed concerns. Took reservations and to-go orders by phone, answered customer questions, and informed guests of accurate wait times. Demonstrated strong multitasking by handling telephone inquiries while attending to in-person guest needs. Checked in with servers to confirm preparedness before seating guests. Maintained an organized waitlist for busy times to ensure efficient seating. Enhanced customer satisfaction by greeting and seating guests promptly upon arrival. Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items. Managed reservations effectively, accommodating special requests and ensuring accurate guest counts. Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Assistant Waitress at Norwegian Cruise Line

Assisted in dining room service operations on board, supporting waitstaff with guest needs, keeping dining areas clean and organized, and ensuring adherence to hygiene and safety procedures. Communicated effectively with team members to deliver timely and accurate service, and contributed to a positive dining experience for passengers.

Food and Beverage Attendant at Costa Cruises

Delivered service to drive positive dining experiences on cruise ships, maintaining a clean and organized dining area and adhering to hygiene procedures. Improved table turnover by quickly clearing dishes and resetting tables. Managed allergy-sensitive orders by liaising with kitchen staff to ensure proper precautions. Ensured accurate billing by double-checking orders before processing payments. Provided exceptional service even under high-pressure situations and collaborated with colleagues to ensure smooth service.

Supervisor at Tops of Cebu Restaurant

Oversaw daily dining room operations, assigned work tasks, and coordinated activities of staff to provide prompt and high-quality service. Trained staff on POS system usage and ensured compliance with hygiene standards. Attended to guest needs, resolved issues, and maintained an organized dining area to support a positive guest experience.