Available to hire
I’m an AV & IT specialist with over a decade of experience managing audio-visual infrastructure, enterprise networks, and telecom systems. I design, install, and operate AV setups for live events, classrooms, and collaborative spaces, and I ensure secure, reliable connectivity for daily operations.
I excel at problem solving, customer service, and technical documentation, and I take pride in delivering high-quality AV solutions that meet client needs and budgets.
Work Experience
IT & Network Specialist at MuTech Solutions
January 1, 2020 - November 20, 2025Provided A/V and media system support, including setup and troubleshooting for projectors, smart classrooms, conferencing equipment, and audio systems. Provided network implementation, monitoring, and troubleshooting for enterprise and retail clients. Resolved 300+ network and telecom service tickets, improving uptime and user satisfaction. Led full-scale Wi-Fi, CCTV, and sound system deployments, ensuring secure and efficient connectivity. Managed configuration of routers, switches, and firewalls, ensuring compliance with security standards. Performed root-cause analysis through packet capture/log review; documented issues and preventive actions. Automated key monitoring tasks using scripting to streamline network operations. Provided on-call technical support for urgent outages and system failures. Mentored and trained junior technicians to enhance troubleshooting capabilities and client support quality.
IT Engineer & Control Room Team Leader at Wasel Libya
January 1, 2019 - November 20, 2025Led a team of four service associates and resolved 800+ customer network issues via phone and email. Played a key role in upgrading company network systems and supporting regional operations. Developed technical training programs that improved issue resolution efficiency by 40%. Recognized with Best Employee Award for leading customer service and technical excellence.
IT & Office Administrator at University of Benghazi
January 1, 2018 - January 1, 2018Provided A/V and media system support, including setup and troubleshooting for projectors, smart classrooms, conferencing equipment, and audio systems. Supported five academic departments with daily IT operations, computer labs, and network security maintenance. Installed, configured, and secured networked PCs; removed malware and optimized system performance. Collaborated with faculty to maintain multimedia classrooms and ensured reliable network connectivity for teaching and presentations. Assisted in vendor contract negotiations that reduced costs by 50%. Developed contingency backup procedures that improved service continuity and user satisfaction.
Education
High Diploma at The High Institute of Computer Technologies, Libya
January 11, 2030 - November 20, 2025Diploma in Electrical Engineering at Naji Funas Institute, Libya
January 11, 2030 - November 20, 2025Continuing Education IT Course at University of Benghazi, Libya
January 11, 2030 - November 20, 2025Qualifications
Industry Experience
Education, Software & Internet, Telecommunications, Professional Services, Media & Entertainment
Hire a Sound Technician
We have the best sound technician experts on Twine. Hire a sound technician in Surrey today.