MJ Aldarat

Provided A/V and media system support, including setup and troubleshooting for projectors, smart classrooms, conferencing equipment, and audio systems. Provided network implementation, monitoring, and troubleshooting for enterprise and retail clients. Resolved 300+ network and telecom service tickets, improving uptime and user satisfaction. Led full-scale Wi-Fi, CCTV, and sound system deployments, ensuring secure and efficient connectivity. Managed configuration of routers, switches, and firewalls, ensuring compliance with security standards. Performed root-cause analysis through packet capture/log review; documented issues and preventive actions. Automated key monitoring tasks using scripting to streamline network operations. Provided on-call technical support for urgent outages and system failures. Mentored and trained junior technicians to enhance troubleshooting capabilities and client support quality.

Led a team of four service associates and resolved 800+ customer network issues via phone and email. Played a key role in upgrading company network systems and supporting regional operations. Developed technical training programs that improved issue resolution efficiency by 40%. Recognized with Best Employee Award for leading customer service and technical excellence.

Provided A/V and media system support, including setup and troubleshooting for projectors, smart classrooms, conferencing equipment, and audio systems. Supported five academic departments with daily IT operations, computer labs, and network security maintenance. Installed, configured, and secured networked PCs; removed malware and optimized system performance. Collaborated with faculty to maintain multimedia classrooms and ensured reliable network connectivity for teaching and presentations. Assisted in vendor contract negotiations that reduced costs by 50%. Developed contingency backup procedures that improved service continuity and user satisfaction.