I am Milica Lukic, a Senior Client Implementation Specialist with a proven track record of leading end-to-end onboarding and implementation projects for enterprise customers. I excel at coordinating cross-functional teams, translating technical concepts for both technical and non-technical stakeholders, and driving on-time delivery and successful go-lives while aligning with key performance metrics. I’m adept at data migration, system integration, and process optimization, always focused on delivering a seamless client experience and improving retention. I’m passionate about leveraging data, SQL, and CRM/ERP integrations to optimize onboarding workflows and deliver exceptional customer outcomes. I enjoy mentoring teammates, collaborating with product and IT teams, and continuously refining processes to increase customer satisfaction and long-term value for clients and employers alike. Photography is one of my core creative interests, ranging from styled product photography to natural portrait work.

Milica Lukic

I am Milica Lukic, a Senior Client Implementation Specialist with a proven track record of leading end-to-end onboarding and implementation projects for enterprise customers. I excel at coordinating cross-functional teams, translating technical concepts for both technical and non-technical stakeholders, and driving on-time delivery and successful go-lives while aligning with key performance metrics. I’m adept at data migration, system integration, and process optimization, always focused on delivering a seamless client experience and improving retention. I’m passionate about leveraging data, SQL, and CRM/ERP integrations to optimize onboarding workflows and deliver exceptional customer outcomes. I enjoy mentoring teammates, collaborating with product and IT teams, and continuously refining processes to increase customer satisfaction and long-term value for clients and employers alike. Photography is one of my core creative interests, ranging from styled product photography to natural portrait work.

Available to hire

I am Milica Lukic, a Senior Client Implementation Specialist with a proven track record of leading end-to-end onboarding and implementation projects for enterprise customers. I excel at coordinating cross-functional teams, translating technical concepts for both technical and non-technical stakeholders, and driving on-time delivery and successful go-lives while aligning with key performance metrics. I’m adept at data migration, system integration, and process optimization, always focused on delivering a seamless client experience and improving retention.

I’m passionate about leveraging data, SQL, and CRM/ERP integrations to optimize onboarding workflows and deliver exceptional customer outcomes. I enjoy mentoring teammates, collaborating with product and IT teams, and continuously refining processes to increase customer satisfaction and long-term value for clients and employers alike.

Photography is one of my core creative interests, ranging from styled product photography to natural portrait work.

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Language

English
Fluent
Serbian
Advanced
Croatian
Advanced

Work Experience

Senior Client Implementation Specialist at Intellivo
February 1, 2022 - November 1, 2023
End-to-end client onboarding and implementation projects, ensuring timely delivery, successful go-lives, and alignment with key performance metrics. Collaborate cross-functionally with IT, developers, and business stakeholders to manage data migration, system integration, and implementation timelines. Execute SQL queries and perform data mapping to support client data needs and maintain data accuracy across systems. Facilitate client and internal meetings, clearly communicating technical concepts and project updates to both technical and non-technical audiences. Identify process improvements and implement solutions to optimize onboarding workflows and enhance overall client experience and retention.
Technical Support Specialist at Inventory Locator Service
August 1, 2020 - February 1, 2022
Identify, investigate, and resolve user problems with computers, software and hardware remotely. Create and document technical procedures as part of process documentation. Run SQL queries to research, analyze, and troubleshoot data via Oracle. Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.
Customer Success Specialist at Microsoft
November 1, 2023 - October 1, 2024
Remote role supporting enterprise customers; identify recurring issues, provide proactive solutions, and mentor new and existing customer success staff on CS management and advanced technical support knowledge, contributing to improved customer satisfaction.
Account Manager II at Paylocity
October 1, 2024 - Present
Managed and oversaw 20-100 Enterprise client accounts with employee counts ranging from 50-1000, acting as the main point of contact. Built deep relationships to understand customer needs and improve satisfaction by 40%. Utilized Salesforce to submit support tickets to Tax, Payroll, Time and Labor, etc. Remote.

Education

Bachelor of Science in Computer Science at University of Central Florida
January 11, 2030 - May 6, 2026

Qualifications

Adobe Certified Multilingual
January 11, 2030 - May 6, 2026

Industry Experience

Software & Internet, Professional Services, Media & Entertainment