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Hospitality professional with about 5 years of experience in luxury hotel operations across Atlantis Dubai, The Ritz-Carlton, and Le Méridien Maldives. I handle guest communication, reservation sales, revenue-focused coordination, and high-volume email/phone inquiries while ensuring service standards are consistently met. Alongside my reservations and hospitality background, I’m building expertise in digital marketing and creative content production. I manage social media across multiple platforms, create promotional video/photo content, and support campaigns using Meta tools and Adobe/Canva workflows to grow brand presence and guest engagement.…Hospitality professional with about 5 years of experience in luxury hotel operations across Atlantis Dubai, The Ritz-Carlton, and Le Méridien Maldives. I handle guest communication, reservation sales, revenue-focused coordination, and high-volume email/phone inquiries while ensuring service standards are consistently met. Alongside my reservations and hospitality background, I’m building expertise in digital marketing and creative content production. I manage social media across multiple platforms, create promotional video/photo content, and support campaigns using Meta tools and Adobe/Canva workflows to grow brand presence and guest engagement.

Mohamed Saeed Omar Mohamed Aly

Digital Marketer, Content Creator, Photographer, +2

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Hospitality professional with about 5 years of experience in luxury hotel operations across Atlantis Dubai, The Ritz-Carlton, and Le Méridien Maldives. I handle guest communication, reservation sales, revenue-focused coordination, and high-volume email/phone inquiries while ensuring service standards are consistently met. Alongside my reservations and hospitality background, I’m building expertise in digital marketing and creative content production. I manage social media across multiple platforms, create promotional video/photo content, and support campaigns using Meta tools and Adobe/Canva workflows to grow brand presence and guest engagement.…Hospitality professional with about 5 years of experience in luxury hotel operations across Atlantis Dubai, The Ritz-Carlton, and Le Méridien Maldives. I handle guest communication, reservation sales, revenue-focused coordination, and high-volume email/phone inquiries while ensuring service standards are consistently met. Alongside my reservations and hospitality background, I’m building expertise in digital marketing and creative content production. I manage social media across multiple platforms, create promotional video/photo content, and support campaigns using Meta tools and Adobe/Canva workflows to grow brand presence and guest engagement.

Available to hire

Hospitality professional with about 5 years of experience in luxury hotel operations across Atlantis Dubai, The Ritz-Carlton, and Le Méridien Maldives. I handle guest communication, reservation sales, revenue-focused coordination, and high-volume email/phone inquiries while ensuring service standards are consistently met.

Alongside my reservations and hospitality background, I’m building expertise in digital marketing and creative content production. I manage social media across multiple platforms, create promotional video/photo content, and support campaigns using Meta tools and Adobe/Canva workflows to grow brand presence and guest engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Arabic

Fluent

English

Fluent

German

Intermediate

Work Experience

Senior Reservation Sales Agent at Atlantis Dubai

April 1, 2024 - Present

Coordinated with Sales and Marketing promotions to support upselling and guest engagement. Promoted special offers and packages through guest communication channels. Maintained professional written communication standards via email and guest interactions. Prepared and maintained accurate operational reports and sales-related records, supported onboarding/training of new team members, and coordinated with Revenue and Front Office to maximize booking opportunities. Managed high-volume email correspondence and generated daily operational reports including no-show tracking, direct online bookings, and wholesaler reservations.

Reservation Sales Agent at Le Méridien Maldives Resort & Spa

August 1, 2023 - March 31, 2024

Handled guest inquiries, special requests, and escalated concerns. Prepared pro forma invoices and coordinated direct guest payments using secure payment links. Managed high-volume email and telephone correspondence, maintained organized digital reservation records, and ensured compliance with company policies and service standards. Provided availability updates using real-time inventory and restrictions and supported workflow/operational procedures. Built strong relationships with Expedia, Agoda, TUI, Luxury Escapes, and Booking.com.

Reservation Sales Agent at The Nile Ritz-Carlton, Cairo

June 1, 2022 - July 31, 2023

Ensured compliance with Marriott/Ritz-Carlton brand standards while managing complimentary, owner, and casino reservations with accuracy and discretion. Coordinated with Front Office, Sales, and Revenue teams to enhance operations and supported efficient handling of cancellations and amendments with timely departmental communication. Maintained knowledge of room inventory, rate structures, packages, and credit policies, and prepared/delivered daily pickup and no-show reports to support operational and revenue decisions.

Reservation Trainee at Semiramis InterContinental Cairo (IHG Academy)

June 1, 2021 - June 30, 2022

Oversaw reservations for travel agencies, corporate accounts, and direct guests while optimizing rate accuracy and revenue. Managed Booking.com extranet operations including guest review responses, charge processing, and performance tracking. Coordinated with major online travel agencies (WebBeds, American Express) to manage allocations, resolve discrepancies, and optimize distribution channels. Produced daily pickup/history/forecast reports, supervised reservation inbox workflow, and prioritized high-value requests. Handled high-volume calls, met monthly upselling targets through upgrades and tailored packages to maximize ADR, and used OPERA PMS for inventory/availability control and accurate reservation input aligned to revenue strategy.