I am an experienced customer service representative with a strong background in handling customer inquiries, resolving issues, and providing excellent service. My ability to build sustainable relationships and analyze customer feedback has helped in improving overall satisfaction. I am motivated and team-oriented, always looking to contribute positively to my workplace.

Mohammed Yasser

I am an experienced customer service representative with a strong background in handling customer inquiries, resolving issues, and providing excellent service. My ability to build sustainable relationships and analyze customer feedback has helped in improving overall satisfaction. I am motivated and team-oriented, always looking to contribute positively to my workplace.

Available to hire

I am an experienced customer service representative with a strong background in handling customer inquiries, resolving issues, and providing excellent service. My ability to build sustainable relationships and analyze customer feedback has helped in improving overall satisfaction. I am motivated and team-oriented, always looking to contribute positively to my workplace.

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Experience Level

Language

Arabic
Fluent
English
Fluent

Work Experience

Customer Service Representative at Sutherland
November 26, 2024 - Present
Maintained financial accounts by processing customer adjustments, compiled detailed reports that influenced product offerings, and managed large amounts of incoming calls.
Customer Service Representative at Majorel
March 20, 2023 - September 20, 2023
Attracted potential customers through effective communication, resolved complaints efficiently, and maintained customer records.
Customer Service Representative at GoChat24/7
March 20, 2022 - October 1, 2022
Compiled reports on customer feedback trends and initiated monthly review sessions which led to improved communication techniques.
Lifeguard at Three Dolphins
June 6, 2016 - September 1, 2019
Monitored safety in aquatic facilities and responded to emergencies, ensuring the well-being of all participants.

Education

Bachelor Degree of Tourism and Hotel Management at Sadat City University
September 17, 2019 - July 1, 2023

Qualifications

Add your qualifications or awards here.

Experience Level

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