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Hi there! I'm Monica Tan, a resourceful Virtual Assistant based in Surabaya, Indonesia with a background in investment consulting, e-commerce, and small business operations. I help entrepreneurs and small business owners with practical, warm, and professional support across admin tasks, social media, market research, and content planning. I’m reliable, organized, and detail-oriented, and I love turning ideas into actionable plans and polished outputs. I excel at client communication, online store operations, lead generation, and cross-functional coordination, ensuring projects run smoothly and stakeholders stay informed. I’m excited to contribute to your business growth with hands-on, friendly assistance.…Hi there! I'm Monica Tan, a resourceful Virtual Assistant based in Surabaya, Indonesia with a background in investment consulting, e-commerce, and small business operations. I help entrepreneurs and small business owners with practical, warm, and professional support across admin tasks, social media, market research, and content planning. I’m reliable, organized, and detail-oriented, and I love turning ideas into actionable plans and polished outputs. I excel at client communication, online store operations, lead generation, and cross-functional coordination, ensuring projects run smoothly and stakeholders stay informed. I’m excited to contribute to your business growth with hands-on, friendly assistance.

Monica Tan

Social Media Manager, Content Creator, Content Strategist, +6

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Hi there! I'm Monica Tan, a resourceful Virtual Assistant based in Surabaya, Indonesia with a background in investment consulting, e-commerce, and small business operations. I help entrepreneurs and small business owners with practical, warm, and professional support across admin tasks, social media, market research, and content planning. I’m reliable, organized, and detail-oriented, and I love turning ideas into actionable plans and polished outputs. I excel at client communication, online store operations, lead generation, and cross-functional coordination, ensuring projects run smoothly and stakeholders stay informed. I’m excited to contribute to your business growth with hands-on, friendly assistance.…Hi there! I'm Monica Tan, a resourceful Virtual Assistant based in Surabaya, Indonesia with a background in investment consulting, e-commerce, and small business operations. I help entrepreneurs and small business owners with practical, warm, and professional support across admin tasks, social media, market research, and content planning. I’m reliable, organized, and detail-oriented, and I love turning ideas into actionable plans and polished outputs. I excel at client communication, online store operations, lead generation, and cross-functional coordination, ensuring projects run smoothly and stakeholders stay informed. I’m excited to contribute to your business growth with hands-on, friendly assistance.

Available to hire

Hi there! I’m Monica Tan, a resourceful Virtual Assistant based in Surabaya, Indonesia with a background in investment consulting, e-commerce, and small business operations. I help entrepreneurs and small business owners with practical, warm, and professional support across admin tasks, social media, market research, and content planning. I’m reliable, organized, and detail-oriented, and I love turning ideas into actionable plans and polished outputs.

I excel at client communication, online store operations, lead generation, and cross-functional coordination, ensuring projects run smoothly and stakeholders stay informed. I’m excited to contribute to your business growth with hands-on, friendly assistance.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Indonesian

Fluent

Work Experience

Investment Consultant & US Stocks Consultant at Maybank Sekuritas & Valbury Indonesia

October 1, 2016 - Present

Manage client communication with professionalism, clarity, and confidentiality in a regulated financial environment. Explain market information and products in simple terms for clients. Maintain client follow-ups and coordinate information with accuracy, discipline, and responsiveness.

Operations & Social Media Support at Paw & Fluff Petshop

October 1, 2021 - Present

Manage product positioning, customer service wording, order policies, and simple online business operations. Create content ideas, captions, carousel copy, and visual direction for pet-shop marketing. Research competitors, customer needs, engagement patterns, and improvement opportunities for online presence.

Creative Business & Cake Artist at Sugar Art & Custom Cake Business

January 1, 2005 - January 1, 2016

Handle custom client orders, creative briefs, time lines, production planning, and customer communication. Build strong visual taste, detail orientation, and client-centered service through handmade creative work. Manage inquiry handling, pricing discussion, scheduling, and delivery coordination.