I'm Manuela Dinkova, an IT professional specializing in LMS administration and data-driven support for online learning platforms. Since 2019 I've been helping out at OutCons LLC, providing technical support for the LMS, processing tickets, and handling email communication with customers to keep learners on track. My background spans data analysis, customer service in IT and hospitality, and administrative roles. I enjoy turning complex problems into practical solutions and collaborating with diverse teams. I speak Bulgarian as my native language and have working knowledge of English and German; I’m eager to grow in data visualization, research, observation LMS administration.

DINKOVA MANUELA

I'm Manuela Dinkova, an IT professional specializing in LMS administration and data-driven support for online learning platforms. Since 2019 I've been helping out at OutCons LLC, providing technical support for the LMS, processing tickets, and handling email communication with customers to keep learners on track. My background spans data analysis, customer service in IT and hospitality, and administrative roles. I enjoy turning complex problems into practical solutions and collaborating with diverse teams. I speak Bulgarian as my native language and have working knowledge of English and German; I’m eager to grow in data visualization, research, observation LMS administration.

Available to hire

I’m Manuela Dinkova, an IT professional specializing in LMS administration and data-driven support for online learning platforms. Since 2019 I’ve been helping out at OutCons LLC, providing technical support for the LMS, processing tickets, and handling email communication with customers to keep learners on track.

My background spans data analysis, customer service in IT and hospitality, and administrative roles. I enjoy turning complex problems into practical solutions and collaborating with diverse teams. I speak Bulgarian as my native language and have working knowledge of English and German; I’m eager to grow in data visualization, research, observation LMS administration.

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Experience Level

Intermediate
Intermediate

Language

Bulgarian
Fluent
English
Advanced

Work Experience

IT LMS Administrator at OutCons LLC
January 1, 2019 - Present
Technical support of online education/learning platform. Processing tickets and email communication with customers.
Data Analyst and Researcher at 60K EAD
February 1, 2016 - August 1, 2018
Analyzing and entering data in different types of tasks.
Technical Operator at 60K EAD
May 1, 2015 - January 31, 2016
Technical Support for end customers. Service and advising on home networking issues.
Seller - consultant at SSIF 2013 EOOD
January 1, 2014 - November 1, 2014
Trade Service of clients, ability of persuasion.
Hotel Receptionist at Royal 222 EOOD
August 1, 2012 - March 1, 2013
Administration; Service of clients at reception, receiving phone calls.
Credit Consultant at Profi Credit
September 1, 2010 - September 30, 2011
Client consulting, sales and bookkeeping work.

Education

Secondary Education (IT and English language) at Tzar Simeon Veliki
September 1, 2006 - May 1, 2010

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Education, Financial Services, Travel & Hospitality, Professional Services

Experience Level

Intermediate
Intermediate

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