I'm a detail-oriented administrative and operations professional with extensive experience in case management, conflict resolution, documentation review, staff supervision, and compliance-based decision-making. I have strong analytical skills, accuracy in documentation, and the ability to identify issues, assess facts, and support effective resolutions. I'm currently pursuing a Bachelor's degree in Business Management at Excelsior University with a strong interest in law, civil rights, advocacy, and equitable treatment. I am passionate about protecting the rights of others, promoting fairness, and supporting ethical and compliant decision-making in professional environments.

Cierra Wayman-Moore

I'm a detail-oriented administrative and operations professional with extensive experience in case management, conflict resolution, documentation review, staff supervision, and compliance-based decision-making. I have strong analytical skills, accuracy in documentation, and the ability to identify issues, assess facts, and support effective resolutions. I'm currently pursuing a Bachelor's degree in Business Management at Excelsior University with a strong interest in law, civil rights, advocacy, and equitable treatment. I am passionate about protecting the rights of others, promoting fairness, and supporting ethical and compliant decision-making in professional environments.

Available to hire

I’m a detail-oriented administrative and operations professional with extensive experience in case management, conflict resolution, documentation review, staff supervision, and compliance-based decision-making. I have strong analytical skills, accuracy in documentation, and the ability to identify issues, assess facts, and support effective resolutions.

I’m currently pursuing a Bachelor’s degree in Business Management at Excelsior University with a strong interest in law, civil rights, advocacy, and equitable treatment. I am passionate about protecting the rights of others, promoting fairness, and supporting ethical and compliant decision-making in professional environments.

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Language

English
Fluent

Work Experience

Administrative Support / Operations Specialist at Transworld Systems
January 1, 2025 - Present
Manage complex customer account investigations and resolution processes. Analyze account histories and documentation to determine next-step actions. Conduct detailed reviews of account records for accuracy and compliance. Resolve escalated issues requiring analytical decision-making.
Customer Service Representative at National Grid
January 1, 2023 - January 1, 2025
Investigated billing disputes, service issues, and account discrepancies. Conducted account reviews and gathered supporting information for issue resolution. Maintained accurate records and ensured procedural compliance.
Owner / Operations Manager at L & C Home Solutions LLC
January 1, 2020 - Present
Supervise staff, oversee operations, and manage workflow performance. Review contracts, billing records, and project documentation for completeness. Train and mentor staff on procedures and performance standards.
Remote Team Lead / Project Coach at L & C Home Solutions LLC
January 1, 2021 - Present
Supervise a remote team of 15+ employees and monitor performance standards. Conduct coaching sessions and implement corrective action strategies.
CNA / CMA / Activities Assistant at United Methodist Homes
April 1, 2015 - May 1, 2021
Maintained accurate documentation and compliance with healthcare regulations. Managed sensitive situations requiring confidentiality and advocacy.

Education

Bachelor’s Degree at Excelsior University
January 11, 2030 - June 7, 2026
Bachelor’s Degree at Excelsior University
January 11, 2030 - June 7, 2026
Bachelor's Degree in Business Management at Excelsior University
January 11, 2030 - June 7, 2026

Qualifications

Certified Nursing Assistant (CNA)
January 11, 2030 - June 7, 2026
Certified Medication Aide (CMA)
January 11, 2030 - June 7, 2026
Certified Nursing Assistant (CNA)
January 11, 2030 - June 7, 2026
Certified Medication Aide (CMA)
January 11, 2030 - June 7, 2026

Industry Experience

Healthcare, Professional Services, Education