I'm a detail-oriented administrative and operations professional with extensive experience in case management, conflict resolution, documentation review, staff supervision, and compliance-based decision-making. I have strong analytical skills, accuracy in documentation, and the ability to identify issues, assess facts, and support effective resolutions. I'm currently pursuing a Bachelor's degree in Business Management at Excelsior University with a strong interest in law, civil rights, advocacy, and equitable treatment. I am passionate about protecting the rights of others, promoting fairness, and supporting ethical and compliant decision-making in professional environments.

Cierra Wayman-Moore

I'm a detail-oriented administrative and operations professional with extensive experience in case management, conflict resolution, documentation review, staff supervision, and compliance-based decision-making. I have strong analytical skills, accuracy in documentation, and the ability to identify issues, assess facts, and support effective resolutions. I'm currently pursuing a Bachelor's degree in Business Management at Excelsior University with a strong interest in law, civil rights, advocacy, and equitable treatment. I am passionate about protecting the rights of others, promoting fairness, and supporting ethical and compliant decision-making in professional environments.

Available to hire

I’m a detail-oriented administrative and operations professional with extensive experience in case management, conflict resolution, documentation review, staff supervision, and compliance-based decision-making. I have strong analytical skills, accuracy in documentation, and the ability to identify issues, assess facts, and support effective resolutions.

I’m currently pursuing a Bachelor’s degree in Business Management at Excelsior University with a strong interest in law, civil rights, advocacy, and equitable treatment. I am passionate about protecting the rights of others, promoting fairness, and supporting ethical and compliant decision-making in professional environments.

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Language

English
Fluent

Work Experience

Administrative Support / Operations Specialist at Transworld Systems
January 1, 2025 - Present
Manage complex customer account investigations and resolution processes. Analyze account histories and documentation to determine next-step actions. Conduct detailed reviews of account records for accuracy and compliance. Resolve escalated issues requiring analytical decision-making.
Customer Service Representative at National Grid
January 1, 2023 - January 1, 2025
Investigated billing disputes, service issues, and account discrepancies. Conducted account reviews and gathered supporting information for issue resolution. Maintained accurate records and ensured procedural compliance.
Remote Team Lead / Project Coach at L & C Home Solutions LLC
January 1, 2021 - Present
Supervise a remote team of 15+ employees and monitor performance standards. Conduct coaching sessions and implement corrective action strategies.
Owner / Operations Manager at L & C Home Solutions LLC
January 1, 2020 - Present
Supervise staff, oversee operations, and manage workflow performance. Review contracts, billing records, and project documentation for completeness. Train and mentor staff on procedures and performance standards.
CNA / CMA / Activities Assistant at United Methodist Homes
April 1, 2015 - May 1, 2021
Maintained accurate documentation and compliance with healthcare regulations. Managed sensitive situations requiring confidentiality and advocacy.

Education

Bachelor’s Degree at Excelsior University
January 11, 2030 - June 7, 2026
Bachelor’s Degree at Excelsior University
January 11, 2030 - June 7, 2026
Bachelor's Degree in Business Management at Excelsior University
January 11, 2030 - June 7, 2026

Qualifications

Certified Nursing Assistant (CNA)
January 11, 2030 - June 7, 2026
Certified Medication Aide (CMA)
January 11, 2030 - June 7, 2026
Certified Nursing Assistant (CNA)
January 11, 2030 - June 7, 2026
Certified Medication Aide (CMA)
January 11, 2030 - June 7, 2026

Industry Experience

Healthcare, Professional Services, Education