Moria McQueen

Sales and Digital Marketing Executive at James Erskine Interiors

Managing and growing brand presence across Facebook and Instagram; developing engaging content calendars; scheduling posts to increase reach and interaction; updating the company blog with SEO-friendly content; maintaining and updating the Squarespace website; liaising with advertising magazines and media outlets; designing digital and print marketing materials using Canva; contributing ideas to boost local awareness and footfall to the store.

Entrepreneur at Luxury Bag Heaven

Founder of bespoke luxury bags and accessories; developed and maintained a Wix e-commerce site; drove sales growth via creative social media campaigns across multiple platforms; managed two Facebook groups totaling 8k members; designed and produced handmade accessories; built and nurtured customer relationships and provided aftercare support.

Media Sales Executive at The Scotsman

Managed sales via phone and email for family announcements across newspapers and online; achieved weekly and monthly targets; collaborated with bereaved families and their representatives to craft announcements; liaised with funeral directors nationwide to ensure timely publication and high levels of customer care.

Sales Executive at Harvey’s and Reid’s Ltd.

Sales of high-quality domestic furniture; negotiated and closed sales; handled customer complaints; arranged deliveries and followed up with suppliers; organized store layout for promotions; managed cash and finance transactions including credit applications; consistently exceeded sales targets.

Interpreter at Global Language Services

Contract role providing face-to-face interpretation in French and Russian for Police, Courts and Health Services across the Highlands.

Public Health Administrator at NHS, Inverness

Administration for NHS Public Health; coordinated home visits; directed incoming calls; ordered health literature; prepared age-appropriate information packs; filing and updating staff records; updating birth book database; managing mail.

Microsoft Forum Moderator at Concentrix Ltd.

Interacted with customers via online community forums; provided technical support; followed defined processes; owned and resolved technical issues; consistently achieved productivity and quality targets.

Media Sales Executive at The Scotsman, Edinburgh

Managed sales for family announcements across The Scotsman and Edinburgh Evening News; collaborated with bereaved families and funeral directors to craft sensitive announcements; ensured timely publication and high levels of customer care.

Sales Executive at Harvey’s and Reid’s Ltd., Inverness

Negotiating and closing sales of high-quality domestic furniture; handling complaints; arranging deliveries; optimizing store layout for promotions; processing cash and finance transactions; consistently exceeding sales targets.

Interpreter at Global Language Services, Highlands

Face-to-face interpretation in French and Russian for Police, Courts and Health Services across the Highlands.

Microsoft Forum Moderator at Concentrix Ltd. Belfast

Moderated online forums; provided technical support; followed processes to resolve issues and improve customer experience; achieved productivity targets.