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I am a customer support and operations leader with 18 years of experience managing international support teams, sales operations, client relationships, and startup environments. I have led teams of more than 50 people, improved response times and service levels, strengthened customer satisfaction, and contributed to significant revenue growth through practical processes and performance-focused coaching. I enjoy building efficient teams and creating customer experiences that support long-term business growth. My background includes remote and onsite operations, high-volume omnichannel support, telecom sales, digital lead generation, CRM management, investor relations, and cross-functional leadership. I am now focused on senior remote opportunities in customer support leadership, customer success, CX operations, and sales-support management.…I am a customer support and operations leader with 18 years of experience managing international support teams, sales operations, client relationships, and startup environments. I have led teams of more than 50 people, improved response times and service levels, strengthened customer satisfaction, and contributed to significant revenue growth through practical processes and performance-focused coaching. I enjoy building efficient teams and creating customer experiences that support long-term business growth. My background includes remote and onsite operations, high-volume omnichannel support, telecom sales, digital lead generation, CRM management, investor relations, and cross-functional leadership. I am now focused on senior remote opportunities in customer support leadership, customer success, CX operations, and sales-support management.

Muhammad Mubashir Azad

Digital Marketer, Marketing Strategist, Social Media Manager, +3

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I am a customer support and operations leader with 18 years of experience managing international support teams, sales operations, client relationships, and startup environments. I have led teams of more than 50 people, improved response times and service levels, strengthened customer satisfaction, and contributed to significant revenue growth through practical processes and performance-focused coaching. I enjoy building efficient teams and creating customer experiences that support long-term business growth. My background includes remote and onsite operations, high-volume omnichannel support, telecom sales, digital lead generation, CRM management, investor relations, and cross-functional leadership. I am now focused on senior remote opportunities in customer support leadership, customer success, CX operations, and sales-support management.…I am a customer support and operations leader with 18 years of experience managing international support teams, sales operations, client relationships, and startup environments. I have led teams of more than 50 people, improved response times and service levels, strengthened customer satisfaction, and contributed to significant revenue growth through practical processes and performance-focused coaching. I enjoy building efficient teams and creating customer experiences that support long-term business growth. My background includes remote and onsite operations, high-volume omnichannel support, telecom sales, digital lead generation, CRM management, investor relations, and cross-functional leadership. I am now focused on senior remote opportunities in customer support leadership, customer success, CX operations, and sales-support management.

Next availability:

September 7, 2026

Islamabad, Pakistan

I am a customer support and operations leader with 18 years of experience managing international support teams, sales operations, client relationships, and startup environments. I have led teams of more than 50 people, improved response times and service levels, strengthened customer satisfaction, and contributed to significant revenue growth through practical processes and performance-focused coaching.

I enjoy building efficient teams and creating customer experiences that support long-term business growth. My background includes remote and onsite operations, high-volume omnichannel support, telecom sales, digital lead generation, CRM management, investor relations, and cross-functional leadership. I am now focused on senior remote opportunities in customer support leadership, customer success, CX operations, and sales-support management.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Urdu

Fluent

Work Experience

General Manager at Sadiqeen Group

April 1, 2025 - Present

Lead sales operations, investor relations, client acquisition, and customer engagement for high-rise real estate projects, residential and commercial plots, and investment advisory services. Manage and mentor a 10-member sales team with an average portfolio target value of PKR 5 million. Oversee Meta advertising, organic social media engagement, cold outreach, and lead pipeline management exceeding 3,000 monthly inquiries. Personally handle 200–300 high-intent digital marketing leads, manage corporate investors and high-value clients, and use Exterly CRM for lead tracking, communication, reporting, and operational coordination.

Operations & Sales Manager at Devinity Solutions

November 1, 2024 - April 1, 2025

Launched a startup operation from the ground up, establishing sales, support, and digital operations infrastructure within the first 90 days. Recruited, trained, and managed a cross-functional team of sales executives, support representatives, an SEO specialist, a designer, and social media managers. Increased company revenue from zero to USD 5,700 in the second month and USD 7,800 in the third month through outbound sales, team leadership, workflow development, and process optimization.

Customer Support Team Leader at Milk & More

February 1, 2024 - August 1, 2024

Directed 32 onsite support agents across voice and non-voice customer service teams handling more than 1,000 daily interactions through phone, email, and social media. Reduced average response time from 48 minutes to 3 minutes by restructuring escalation flows, team allocation, and live queue management. Increased service level performance to 99.7% through KPI tracking, coaching, workflow optimization, and real-time monitoring. Led complaint handling, order management, social media support, and team training.

Customer Support Manager at JK86

May 1, 2020 - December 1, 2023

Managed and scaled a remote, U.S.-focused customer support operation from 8 to 20 agents handling 100–250 daily inquiries through calls and email. Reduced first response time from two hours to under 15 minutes within the first month and maintained under-15-minute SLA standards. Achieved same-day resolution for 85% of tickets and improved customer satisfaction to 96%. Strengthened troubleshooting and training processes so that 90% of customer issues were resolved without Tier-2 escalation. Used Zendesk, RingCentral, and Microsoft Teams to manage support operations.

Retail & Mini Mart Operations Manager at Independent Business Operations

December 1, 2016 - March 1, 2020

Managed retail operations, customer service, inventory management, supplier coordination, stock handling, customer transactions, and operational planning for a community-focused retail business. Maintained customer satisfaction and operational efficiency through consistent service delivery and hands-on business management.

Dental Supply Business Owner at Independent Business Operations

January 1, 2011 - November 1, 2016

Managed day-to-day dental supply business operations, including customer management, vendor coordination, inventory control, procurement, pricing, sales, and administration. Built long-term relationships with clinics, suppliers, and customers while maintaining operational continuity and reliable service delivery.

Sales Executive → Team Leader → Floor Manager at Info Span Inc.

August 1, 2007 - December 1, 2010

Managed a telecom sales floor of 45–50 agents, three team leaders, and two QA executives. Generated approximately USD 10 million in annual telecom sales revenue through high-volume outbound campaigns and performance-focused team management. Achieved 120–130% of monthly targets in 11 of 12 months, increased conversion rates by 30% through objection-handling training and analytics, and secured a USD 4,000 corporate telecom client through direct negotiation and solution-based selling. Mentored representatives and team leaders while collaborating on quality, compliance, and retention improvements.

Sales Executive at Logic BPO

March 1, 2007 - July 1, 2007

Started a professional career in outbound telecom sales focused on customer acquisition and account conversions. Consistently achieved sales targets through relationship-driven communication and solution-based selling. Developed foundational expertise in sales communication, customer handling, objection management, and lead conversion.