Available to hire
I’m a bilingual French-English customer service professional based in Douala, Cameroon, with over six years of experience delivering seamless, high-impact customer experiences in fast-paced support environments. I excel at resolving complex issues across email, live chat, and phone channels, while maintaining professionalism and poise under pressure.
I’ve supported subscribers and customers across streaming platforms, technology products, and energy services, helping users navigate billing, account management, and technical troubleshooting. I’m eager to bring a proactive mindset, sharp communication, and a passion for customer success to a forward-thinking team focused on service innovation.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Fluent
Work Experience
Technical Client Support Specialist at Sutherland (Disney+ Canada)
June 1, 2025 - September 22, 2025Assisted Disney+ Canada subscribers with account setup, billing, streaming, and technical issues via phone, email, and chat. Resolved internet, app, and device compatibility issues using remote support tools and clear step-by-step guidance. Maintained high customer satisfaction and strong first-contact resolution rates while meeting strict KPIs. Documented all interactions accurately in CRM platforms (Zendesk, Salesforce) for tracking and follow-up. Escalated advanced technical cases to Tier 2/3 teams when required. Educated customers on platform features, troubleshooting steps, and subscription management best practices. Delivered professional and empathetic support while adhering to Disney+ brand standards, compliance, and data privacy policies.
Senior Customer Service Representative at Pro-TechAlliance
August 1, 2023 - September 22, 2025Assisted customers with technical issues, account access, and product inquiries. Resolved troubleshooting requests and processed service tickets efficiently. Delivered clear, patient support while maintaining data security and privacy standards. Documented all customer interactions using CRM tools and support systems. Escalated complex technical cases to higher-level support teams when necessary. Met daily performance targets for response time, resolution, and customer satisfaction. Provided guidance on software usage, product features, and system navigation. Maintained professionalism while handling sensitive or urgent customer concerns.
Bilingual Customer Service Associate at Eneo Cameroon
January 1, 2021 - September 22, 2025Monitored real-time operations across multiple control systems to ensure uninterrupted power distribution. Coordinated responses to technical alerts, outages, and customer impact events. Logged operational data and incidents with precision for reporting and compliance. Assisted teams with troubleshooting, dispatch coordination, and incident escalation. Ensured adherence to safety, reliability, and regulatory standards in all operations. Supported communication between field technicians, supervisors, and customer service teams. Consistently met performance goals for accuracy, response time, and operational efficiency.
Technical Client Support Specialist at Sutherland (Disney+ Canada)
June 1, 2025 - September 22, 2025Bilingual English–French Technical Client Support Specialist who assisted Disney+ Canada subscribers with account setup, billing, streaming, and technical issues via phone, email, and chat. Resolved internet, app, and device compatibility issues using remote support tools and step-by-step guidance. Maintained high customer satisfaction and first-contact resolution rates while meeting KPIs. Documented interactions in CRM platforms (Zendesk, Salesforce) for tracking and follow-up. Escalated advanced technical cases to Tier 2/3 teams when required. Educated customers on platform features, troubleshooting steps, and subscription management best practices. Delivered professional and empathetic support while adhering to Disney+ brand standards, compliance, and data privacy policies.
Senior Customer Service Representative at Pro-TechAlliance
August 1, 2023 - September 22, 2025Assisted customers with technical issues, account access, and product inquiries. Resolved troubleshooting requests and processed service tickets efficiently. Delivered clear, patient support while maintaining data security and privacy standards. Documented all customer interactions using CRM tools and support systems. Escalated complex technical cases to higher-level support teams when necessary. Met daily performance targets for response time, resolution, and customer satisfaction. Provided guidance on software usage, product features, and system navigation. Maintained professionalism while handling sensitive or urgent customer concerns.
Bilingual Customer Service Associate at Eneo Cameroon
January 1, 2021 - September 22, 2025Monitored real-time operations across multiple control systems to ensure uninterrupted power distribution. Coordinated responses to technical alerts, outages, and customer impact events. Logged operational data and incidents with precision for reporting and compliance. Assisted teams with troubleshooting, dispatch coordination, and incident escalation. Ensured adherence to safety, reliability, and regulatory standards in all operations. Supported communication between field technicians, supervisors, and customer service teams. Consistently met performance goals for accuracy, response time, and operational efficiency.
Technical Client Support Specialist at Sutherland
June 1, 2025 - September 22, 2025Assisted Disney+ Canada subscribers with account setup, billing, streaming, and technical issues across phone, email, and chat. Resolved internet, app, and device compatibility issues using remote support tools and step-by-step guidance. Documented all interactions in CRM platforms (Zendesk, Salesforce); escalated advanced technical cases to Tier 2/3. Educated customers on platform features and subscription management. Maintained high customer satisfaction and first-contact resolution while meeting KPIs.
English – French Bilingual Senior Customer Service Representative at Pro-TechAlliance
August 1, 2023 - September 22, 2025Assisted customers with technical issues, account access, and product inquiries. Resolved troubleshooting requests, processed service tickets, and maintained data security and privacy. Documented interactions in CRM tools; escalated complex cases to higher-level support. Met daily performance targets for response time, resolution, and customer satisfaction; provided guidance on software usage and system navigation.
Bilingual Customer Service Associate at Eneo Cameroon
January 1, 2021 - September 22, 2025Monitored real-time operations across multiple control systems to ensure uninterrupted power distribution. Coordinated responses to technical alerts, outages, and customer impact events. Logged operational data and incidents for reporting and compliance. Supported troubleshooting, dispatch coordination, and incident escalation; ensured adherence to safety, reliability, and regulatory standards; facilitated communication between field technicians, supervisors, and customer service teams.
Technical Client Support Specialist at Sutherland (Disney+ Canada)
June 1, 2025 - September 22, 2025Assisted Disney+ Canada subscribers with account setup, billing, streaming, and technical issues via phone, email, and chat. Resolved internet, app, and device compatibility issues using remote support tools and clear step-by-step guidance. Maintained high customer satisfaction and strong first-contact resolution rates while meeting strict KPIs. Documented all interactions accurately in CRM platforms (Zendesk, Salesforce) for tracking and follow-up. Escalated advanced technical cases to Tier 2/3 teams when required. Educated customers on platform features, troubleshooting steps, and subscription management best practices. Delivered professional and empathetic support while adhering to Disney+ brand standards, compliance, and data privacy policies.
Senior Customer Service Representative at Pro-TechAlliance
August 1, 2023 - September 22, 2025Assisted customers with technical issues, account access, and product inquiries. Resolved troubleshooting requests and processed service tickets efficiently. Delivered clear, patient support while maintaining data security and privacy standards. Documented all customer interactions using CRM tools and support systems. Escalated complex technical cases to higher-level support teams when necessary. Met daily performance targets for response time, resolution, and customer satisfaction. Provided guidance on software usage, product features, and system navigation. Maintained professionalism while handling sensitive or urgent customer concerns.
Bilingual Customer Service Associate at Eneo Cameroon
January 1, 2021 - September 22, 2025Monitored real-time operations across multiple control systems to ensure uninterrupted power distribution. Coordinated responses to technical alerts, outages, and customer impact events. Logged operational data and incidents with precision for reporting and compliance. Assisted teams with troubleshooting, dispatch coordination, and incident escalation. Ensured adherence to safety, reliability, and regulatory standards in all operations. Supported communication between field technicians, supervisors, and customer service teams. Consistently met performance goals for accuracy, response time, and operational efficiency.
Education
Common Entrance First - School Leaving Certificate at Royal Bilingual College Ndogbon
January 1, 2009 - January 1, 2010Ordinary Level Certificate at Royal Bilingual College
June 1, 2016 - August 1, 2016Advanced Level Certificate at Royal Bilingual College
June 1, 2018 - August 1, 2018Common Entrance First - School Leaving Certificate at Royal Bilingual College Ndogbon
January 1, 2009 - January 1, 2010Ordinary Level Certificate at Royal Bilingual College
June 1, 2016 - August 1, 2016Advanced Level Certificate at Royal Bilingual College
June 1, 2018 - August 1, 2018Common Entrance First - School Leaving Certificate at Royal Bilingual College Ndogbon
January 1, 2009 - January 1, 2010Ordinary Level Certificate at Royal Bilingual College
June 1, 2016 - August 1, 2016Advanced Level Certificate at Royal Bilingual College
June 1, 2018 - August 1, 2018Common Entrance / First School Leaving Certificate at Royal Bilingual College Ndogbon
January 1, 2009 - January 1, 2010Ordinary Level Certificate at Royal Bilingual College
June 1, 2016 - August 1, 2016Advanced Level Certificate at Royal Bilingual College
June 1, 2018 - August 1, 2018Qualifications
Certificate in Digital Marketing and Web Design
February 1, 2022 - August 1, 2022Certificate In Professional Training For Control Room Operator
January 1, 2023 - February 1, 2024Certificate in Digital Marketing and Web Design
February 1, 2022 - August 1, 2022Certificate In Professional Training For Control Room Operator
January 1, 2023 - February 1, 2024Certificate in Digital Marketing and Web Design
February 1, 2022 - August 1, 2022Certificate In Professional Training For Control Room Operator
January 1, 2023 - February 1, 2024Certificate in Digital Marketing and Web Design
February 1, 2022 - August 1, 2022Certificate In Professional Training For Control Room Operator
January 1, 2023 - February 1, 2024Certificate in Digital Marketing and Web Design
February 1, 2022 - August 1, 2022Certificate In Professional Training For Control Room Operator
January 1, 2023 - February 1, 2024Certificate in Digital Marketing and Web Design
February 1, 2022 - August 1, 2022Certificate In Professional Training For Control Room Operator
January 1, 2023 - February 1, 2024Certificate in Digital Marketing and Web Design
February 1, 2022 - August 1, 2022Certificate In Professional Training For Control Room Operator
January 1, 2023 - February 1, 2024Industry Experience
Telecommunications, Energy & Utilities, Professional Services, Media & Entertainment, Software & Internet, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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