Available to hire
I am a results-driven Business Development Manager and Operations Leader with over a decade of UAE experience across FMCG, HoReCa, vending, immigration consultancy, airport operations, and automotive. I excel at building pipelines, closing high-value deals, and leading cross-functional teams to meet ambitious KPIs under pressure.
My work spans expanding B2B client bases, establishing cross-border partnerships, and implementing CRM-driven processes that scale. I enjoy mentoring colleagues, engaging with C-suite stakeholders, and turning complex challenges into sustainable growth.
Experience Level
Language
English
Fluent
Hindi
Fluent
Arabic
Advanced
Work Experience
Operations Manager at Tareq Al Darari Auto Maintenance
May 1, 2025 - PresentSet up a brand-new automotive maintenance workshop from scratch, including layout, equipment, service offerings, staff hiring, and SOPs. Managed day-to-day operations: staffing, inventory, procurement, and safety compliance. Recruited and supervised technicians, service advisors, and quality control personnel. Negotiated vendor contracts and controlled costs to maintain margins. Maintained financial records (cash tracking, payroll, expenses, banking reconciliations) and supported tax preparation. Collaborated with the General Manager on client meetings and inventory planning to ensure smooth operations and consistent standards across departments.
Business Development Manager at Superstore Vending Machines
March 1, 2024 - May 1, 2025Grew B2B client base by 40% in six months. Achieved quarterly revenue of AED 800,000 through focused activity across FMCG, HoReCa, and vending machine sectors. Opened new export markets in Saudi Arabia, Bahrain, Kuwait, and Africa via a cross-border sourcing initiative. Secured partnerships with Network International and Magnati for integrated payment solutions. Managed team and KPIs using CRM tools; onboarded and trained new sales hires to shorten ramp-up time. Developed and executed sales plans targeting wholesale distributors, retail chains, and corporate clients across the UAE and GCC. Led licensing and clearance processes to ensure compliant market entry.
Deputy General Manager – Business Development & Management at KFA Consultants
March 1, 2022 - February 29, 2024Achieved 100% of sales targets every quarter with client intake up 56% through direct acquisition, referral programs, and tight pipeline management. Led market expansion into Canadian and Australian immigration verticals, building a sustainable pipeline quarter by quarter. Managed client relationships throughout the immigration process with regular updates and transparent timelines. Trained immigration consultants on policy changes and sales processes, improving close rates and cross-selling. Reviewed application quality internally to reduce errors and strengthen client trust. Engaged directly with business owners for sign-off on new projects to maintain momentum.
Customer Service Team Leader at DNATA Airport Operations – The Emirates Group
May 1, 2016 - April 30, 2022Led a customer service team across multiple airport terminals. Handled 100+ inquiries daily in a high-volume call center, including service complaints and financial escalations. Monitored KPIs (call answer rates, speed-to-lead, inquiry-to-appointment conversion) and partnered with operations to drive performance improvements. Produced weekly and monthly performance reports for senior management. Used Excel to manage CRM data and financial records in support of operational planning. Supported check-in, boarding, and customer service operations across terminals as needed.
HR & Business Development Supervisor at Al Huraiz Transport
December 1, 2013 - January 31, 2016Hit quarterly sales targets while leading social media campaigns and promotional activities to drive new business. Managed full HR function: job advertising, interviewing, onboarding, shift scheduling, and annual performance evaluations. Handled day-to-day financials including payroll, cash reconciliations, budgeting, and banking. Coached and trained team members to maintain performance standards. Reported to ownership on operational performance and financial position.
Education
Master of Business Administration (MBA) at UBIS – Switzerland & USA, Dubai Campus, UAE
June 1, 2019 - February 1, 2022Bachelor of Business Administration (BBA) at London American City College, Dubai, UAE
February 1, 2010 - May 1, 2013Master of Business Administration (MBA) – Human Resources Development at UBIS – Switzerland & USA, Dubai Campus, UAE
June 1, 2019 - February 1, 2022Bachelor of Business Administration (BBA) – International Business at London American City College, Dubai, UAE
February 1, 2010 - May 1, 2013Qualifications
Online Sales & Marketing – E-Marketing
June 1, 2011 - June 14, 2026Load Control Operations – Airport-based Course
November 1, 2011 - June 14, 2026Industry Experience
Professional Services, Retail, Travel & Hospitality, Transportation & Logistics, Other, Manufacturing
Experience Level
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