QA Technician & Client Contact at Testronic Labs

Performed third-party QA testing for major game studios across PC, Xbox, and mobile platforms, validating live-service updates for a global player base of over 1 million daily active users. Wrote detailed bug reports, steps to reproduce, and test cases in Jira; collaborated with developers and participated in sprint planning. Created internal QA documentation to improve testing consistency for future team members. Performed localization QA for Chinese releases, ensuring regional compliance. Supported QA across 20+ concurrent client accounts and mentored interns through training sessions and workflow guidance. Awarded 'Most Genuine' at internal year-end party.