I am a Creative and driven Industrial Design graduate with diverse hands-on experience across customer service, sales, and military environments. I excel at visual communication and problem-solving, and I thrive in both independent and collaborative work settings. I combine a strong design philosophy with technical proficiency, discipline, and a reliable work ethic. I am passionate about creating designs that are both aesthetically pleasing and functional, while continuously focusing on personal and professional growth.

Said Mrkaljevic

I am a Creative and driven Industrial Design graduate with diverse hands-on experience across customer service, sales, and military environments. I excel at visual communication and problem-solving, and I thrive in both independent and collaborative work settings. I combine a strong design philosophy with technical proficiency, discipline, and a reliable work ethic. I am passionate about creating designs that are both aesthetically pleasing and functional, while continuously focusing on personal and professional growth.

Available to hire

I am a Creative and driven Industrial Design graduate with diverse hands-on experience across customer service, sales, and military environments. I excel at visual communication and problem-solving, and I thrive in both independent and collaborative work settings.

I combine a strong design philosophy with technical proficiency, discipline, and a reliable work ethic. I am passionate about creating designs that are both aesthetically pleasing and functional, while continuously focusing on personal and professional growth.

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Language

English
Fluent
Bosnian
Fluent
Arabic
Beginner
German
Beginner

Work Experience

Lead Generation Division Director at Remarke Digital (Powered by Ascension Consulting Project), Remote
October 1, 2022 - Present
Led ongoing digital marketing prospecting and lead generation, contributing to revenue growth and promotion to Division Director. Managed a team of 3-5 applicants to enhance the department's capacity for upward vertical production. Implemented effective outreach strategies (cold calling, cold emailing) with partial use of AI to service existing clientele.
Regular Force Infanteer at Canadian Armed Forces, Edmonton, AB
March 1, 2025 - September 22, 2025
Maintained combat readiness through rigorous physical training, battle maneuver drills, weapons handling, and advanced field-craft survival exercises. Qualified for two specialty courses and ten weapon platforms. Demonstrated leadership and accountability across variably sized groups and levels of the chain of command. Performed under pressure with fatigue, maintaining teamwork and adaptability.
Business Partner and Sales Associate at Optimal Exterior Maintenance, London, ON
September 1, 2018 - September 22, 2025
Executed residential exterior cleaning projects with a strong focus on efficiency, safety compliance, and customer satisfaction. Designed and developed new customer sales applications, while recommending enhancements for existing applications. Consistently met or exceeded sales quotas and initiated creative outreach strategies. Managed a highly variable day-to-day schedule, sharpening time management and organizational skills.
Part-time Sales Associate at Champs Sports, Masonville, London, ON
December 1, 2019 - September 22, 2025
Provided personalized customer service by identifying needs and driving sales through tailored product recommendations and upselling strategies. Maintained professional store visuals and hygiene. Reduced loss by identifying fraudulent behavior and supporting store operational procedures for theft/fraud.
Lead Generation Division Director at Remarke Digital (Powered by Ascension Consulting Project)
July 1, 2025 - July 1, 2025
Led ongoing digital marketing prospecting and lead generation, resulting in increased revenues and promotion to division director. Managed 3-5 applicants to expand team capacity and improve upward vertical production. Executed outreach strategies (cold calling, cold emailing) with partial use of AI to service existing clientele.
Regular Force Infanteer at Canadian Armed Forces
March 1, 2025 - March 1, 2025
Maintained combat readiness daily through physical fitness, battle maneuver drills, weapons handling, and advanced field-craft survival exercises. Qualified for two specialty courses and ten weapon platforms. Demonstrated leadership and accountability across variably sized groups and levels of the chain of command; operated effectively under pressure and fatigue.
Design Intern at Note Taking Express
April 1, 2021 - April 1, 2021
Handled sensitive information in accordance with confidentiality guidelines (FERPA, PIPEDA). Managed time across multiple assignments and deadlines; used Microsoft Office and Google Docs to prepare and format deliverables; gained experience in remote work with self-management and communication.
Part-time Sales Associate at Champs Sports, CF Masonville Place
December 1, 2019 - December 1, 2019
Provided personalized customer service by identifying needs and driving sales through tailored product recommendations and upselling. Maintained store visuals, organization, cleanliness, and hygiene. Reduced loss by identifying fraudulent behavior and supporting store procedures for theft/fraud prevention.

Education

Bachelor of Design, Industrial Design at Ontario College of Art & Design University (OCAD U)
January 11, 2030 - June 1, 2022
Ontario Secondary School Diploma at A.B. Lucas Secondary School
January 11, 2030 - June 1, 2017
Bachelor of Design, Industrial Design at Ontario College of Art & Design University (OCAD U)
January 11, 2030 - November 17, 2025
Ontario Secondary School Diploma at A.B. Lucas Secondary School, London, ON
January 11, 2030 - November 17, 2025
Bachelor of Design, Industrial Design at Ontario College of Art & Design University (OCAD U)
January 11, 2030 - November 17, 2025
Ontario Secondary School Diploma at A.B. Lucas Secondary School
January 11, 2030 - November 17, 2025

Qualifications

Tactical First Aid & CPR /TCCC
January 11, 2030 - November 17, 2025
WHMIS
January 11, 2030 - November 17, 2025
PPE Compliance
January 11, 2030 - November 17, 2025
Firearms Safety & Handling
January 11, 2030 - November 17, 2025
Demolitions
January 11, 2030 - November 17, 2025
Radio Comms
January 11, 2030 - November 17, 2025
Land Navigation
January 11, 2030 - November 17, 2025
Tactical First Aid & CPR /TCCC
January 11, 2030 - November 17, 2025
WHMIS
January 11, 2030 - November 17, 2025
PPE Compliance
January 11, 2030 - November 17, 2025
Firearms Safety & Handling
January 11, 2030 - November 17, 2025
Demolitions
January 11, 2030 - November 17, 2025
Radio Communications
January 11, 2030 - November 17, 2025
Land Navigation
January 11, 2030 - November 17, 2025

Industry Experience

Professional Services, Retail, Education, Media & Entertainment, Software & Internet, Manufacturing, Government