Meeting & Events Platform Manager at NextLink on behalf of Boehringer Ingelheim

Coordinated technical operations and optimization of event platforms, including Salesforce, Adobe Campaign, SpotMe, Cvent, and Veeva. Automated workflows to reduce manual tasks by 40%, improving platform efficiency and reporting accuracy. Conducted system audits and resolved integration issues to ensure seamless platform functionality. Collaborated with IT and business units to deliver actionable insights through enhanced reporting.

Event Specialist at NextLink on behalf of Boehringer Ingelheim

Managed end-to-end virtual event services, enhancing attendee engagement and satisfaction. Operated platforms such as SpotMe, Zoom, Webex, MS Teams, and OBS Studio, resolving technical issues in real-time. Standardized workflows for complex events, improving efficiency and boosting attendee satisfaction scores. Created training materials to simplify platform setup and troubleshooting for internal teams.

Senior Web Conference Producer at Freelance

Delivered virtual events and webinars for diverse industries, consistently exceeding client expectations. Trained presenters and moderators to enhance performance and engagement during live events. Resolved technical issues under pressure, ensuring seamless event execution.

GPS Customer Success Manager, Virtual Events at Opsgility on behalf of Microsoft GPS

Organized and delivered large-scale virtual training events for Microsoft GPS’s global educational programs. Partnered with stakeholders to execute weekly training sessions, creating immersive learning experiences for thousands of students. Motivated and managed freelancers to ensure high-quality event delivery.

Senior Producer, Web Conference Studios at Within3

Delivered virtual events for pharmaceutical clients, including advisory boards, lectures, and conferences. Boosted NPS to 85 by advising clients on best practices and resolving technical issues proactively. Enhanced event quality through innovative technical solutions and meticulous planning.

Senior Project Manager at Liberty Global

Modernized an NPVR system by introducing VoD, Start Over, Re-Start, and Replay features. Improved system uptime and reliability by resolving complex technical issues and optimizing streaming protocols.

Web Conference Operations Director at LisbonWorks

Built and led streaming services, delivering live and VoD projects. Developed proprietary platforms to enhance streaming delivery and improve integration with third-party systems. Introduced an in-house player and optimized streaming protocols.

Head of Webcast and Streaming Solutions, EMEA at Orient Capital

Established and led the webcast and streaming solutions department, driving rapid growth and enhancing the company’s reputation. Delivered tailored solutions for FTSE 350 clients, fostering long-term relationships and improving client satisfaction. Collaborated with DevOps teams to enhance the webcast platform and streamline operations.

Senior Director and Streaming Specialist at Barclays

Developed and implemented Barclays’ internal communication infrastructure, producing 30+ video webcasts weekly. Designed and launched integrated IPTV communications for over 9,000 employees, optimizing internal communication systems. Led a team of seven video production technicians and streaming engineers across EMEA.

Senior Multimedia & Webcast Producer at Investis Digital

Grew webcast services to the UK’s second-largest provider within a year, managing 500+ investor relations events for FTSE 350 companies. Delivered financial results, AGMs, roadshows, and capital market events while ensuring projects stayed within scope, budget, and deadlines. Drove business growth by adapting to industry trends and strengthening supplier and venue partnerships.

Digital Media Producer at Jalipo Limited (Rok TV)

Developed streaming features and video player functionality, ensuring high-quality output through troubleshooting and optimization. Captured, encoded, and transcoded media into multiple formats, resolving issues with multi-tiered applications and streaming protocols.

Meeting & Events Platform Manager at Boehringer Ingelheim (via NextLink)

Coordinated technical operations and optimization of event platforms, including Salesforce, Adobe Campaign, SpotMe, Cvent, and Veeva. Automated workflows to reduce manual tasks by 40%, improving platform efficiency and reporting accuracy. Conducted system audits and resolved integration issues to ensure seamless platform functionality. Collected and delivered actionable insights through enhanced reporting in collaboration with IT and business units.

Event Specialist at Boehringer Ingelheim (via NextLink)

Managed end-to-end virtual event services, enhancing attendee engagement and satisfaction. Operated platforms such as SpotMe, Zoom, Webex, MS Teams, and OBS Studio, resolving technical issues in real-time. Standardized workflows for complex events, improving efficiency and boosting attendee satisfaction scores. Created training materials to simplify platform setup and troubleshooting for internal teams.

Senior Producer, Virtual Events Platform Specialist (Freelance) at Freelance

Delivered virtual events and webinars for diverse industries, consistently exceeding client expectations. Trained presenters and moderators to enhance performance and engagement during live events. Resolved technical issues under pressure, ensuring seamless event execution.

GPS Customer Success Manager, Virtual Events at Opsgility (on behalf of Microsoft GPS)

Organized and delivered large-scale virtual training events for Microsoft GPS’s global educational programs. Partnered with stakeholders to execute weekly training sessions, creating immersive learning experiences for thousands of students. Motivated and managed freelancers to ensure high-quality event delivery.

Senior Producer, Web Conference Studios at Within3

Delivered virtual events for pharmaceutical clients, including advisory boards, lectures, and conferences. Boosted NPS to 85 by advising clients on best practices and resolving technical issues proactively. Enhanced event quality through innovative technical solutions and meticulous planning.

Senior Project Manager at Liberty Global

Modernized an NPVR system by introducing VoD, Start Over, Re-Start, and Replay features. Improved system uptime and reliability by resolving complex technical issues and optimizing streaming protocols.

Web Conference Operations Director at LisbonWorks

Built and led streaming services, delivering live and VoD projects. Developed proprietary platforms to enhance streaming delivery and improve integration with third-party systems. Introduced an in-house player and optimized streaming protocols.

Head of Webcast and Streaming Solutions, EMEA at Orient Capital

Established and led the webcast and streaming solutions department, driving rapid growth and enhancing the company’s reputation. Delivered tailored solutions for FTSE 350 clients, fostering long-term relationships and improving client satisfaction. Collaborated with DevOps teams to enhance the webcast platform and streamline operations.

Senior Director and Streaming Specialist at Barclays

Developed and implemented Barclays’ internal communication infrastructure, producing 30+ video webcasts weekly. Designed and launched integrated IPTV communications for over 9,000 employees, optimizing internal communication systems. Led a team of seven video production technicians and streaming engineers across EMEA. Partnered with senior executives and cross-functional teams to turn complex requirements into strategic events with measurable impact.

Senior Multimedia & Webcast Producer at Investis Digital

Grew webcast services to the UK’s second-largest provider within a year, managing 500+ investor relations events for FTSE 350 companies. Delivered financial results, AGMs, roadshows, and capital market events while ensuring projects stayed within scope, budget, and deadlines. Drove business growth by adapting to industry trends and strengthening supplier and venue partnerships. Managed teams and vendors across time zones, ensuring seamless execution and strong engagement results.

Digital Media Producer at Jalipo Limited (Rok TV)

Developed streaming features and video player functionality, ensuring high-quality output through troubleshooting and optimization. Captured, encoded, and transcoded media into multiple formats, resolving issues with multi-tiered applications and streaming protocols.

Global Events Technology & Platforms Lead at Boehringer Ingelheim International GmbH

Designation as Global Lead and Product Owner for the enterprise event technology infrastructure. Drove strategic deployment and optimization of Cvent, SpotMe and Zoom to enable scalable delivery across global markets, establishing governance and standards for regulatory compliance. Implemented integrated workflows across platforms, reducing manual effort by 40% and shortening delivery timelines by 30%, while maintaining 99.9% reliability. Guided IT, Data Excellence and Commercial stakeholders to ensure alignment with internal processes and external service providers.

Senior Specialist, Global Event Production & Technology at Boehringer Ingelheim International GmbH

Directed production and technical infrastructure for global enterprise events. Served as Lead Producer and Technical Authority, mentoring a high-performing team and delivering Life Sciences programs. Managed end-to-end lifecycle including technical production, vendor negotiations, sponsorship strategy and multi-regional logistics. On-site operations in the US with Cvent (registration) and SpotMe (live attendee management), and virtual production (SpotMe-Zoom) with training for HCPs, speakers and agencies. Established SLAs and best practices to standardize quality and drive consistent excellence.

Global Technical Operations Lead & Program Manager at GPS (Opsgility) – Microsoft Corporation

Led an enterprise-scale certification and educational delivery hub, directing 30+ specialists to execute 200+ weekly technical sessions. Owned US-based operations, curricula management, tutor ecosystems and global certification workflows across time zones. Achieved 95% learner satisfaction, ensured regulatory and regional alignment, and established ‘Gold Standard’ SLAs with rigorous governance to resolve complex roadblocks.

Director, EMEA Web Conference & Virtual Event Production at Within3, Inc.

Directed EMEA operations for rapid virtual and hybrid events for Top 20 pharmaceutical clients. Built and led a production team delivering mission-critical global Advisory Boards and congresses during digital transition. Architected complex virtual environments across Zoom, MS Teams, Cisco Webex and Google Meet, including interpretation booths, breakout rooms, Q&A and real-time polling. Fostered a 'zero-failure' culture, delivering Advisory Boards with world-class +85 NPS and ensuring 100% uptime with robust home-office redundancy.

Head of Events and Streaming Solutions, EMEA at Orient Capital

Founded and led the EMEA Events & Streaming Solutions department, building the core team from inception and scaling capacity to support high-volume financial reporting cycles for FTSE 350 and European clients. Managed on-site logistics, venue coordination, vendor selection, travel and executive hospitality for high-stakes investor audiences, and delivered high-fidelity live streaming and post-event assets within tight deadlines.

Senior Director, Internal Communications and Streaming Specialist at Barclays Bank PLC

Founded the internal digital communications and multimedia function, partnering with Corporate Comms, AV and Events to standardize enterprise video delivery. Implemented global video standards and enterprise infrastructure, delivering 20+ weekly cross-region meetings and CEO updates. Managed multi-region VC links, codecs and on-site A/V; oversaw procurement of video production equipment and robust post-event asset delivery.

Independent Consulting & Strategic Delivery (Contract/Freelance) at Independent Consulting

Directed global technical delivery for multimedia and streaming solutions, including a $1M internal AWS event ensuring scalable streaming architecture and flawless execution. Led modernization projects and streaming/product engineering initiatives, delivering end-to-end modules and third-party integrations for diverse clients.

Head of Product Engineering & Streaming at LisbonWorks

Led product engineering and streaming initiatives, designing and delivering proprietary video modules and player enhancements. Engineered end-to-end encoding/transcoding workflows for multi-tier applications, enabling high-fidelity streaming and seamless integration with third parties.

Global Technical Operations Lead & Program Manager at Microsoft Corporation (GPS/Opsgility, Inc.)

Managed an enterprise-scale certification and educational delivery hub, leading 30+ specialists to execute 200+ weekly technical sessions. Spearheaded the global certification program, maintaining a 95% satisfaction rate across thousands of learners. Managed executive-level alignment with US stakeholders to ensure 100% operational synchronicity across North American timezones. Established 'Gold Standard' SLAs and optimized playbooks, acting as the senior escalation point for complex technical roadblocks.

Director, EMEA Web Conference & Virtual Event Production at Within3

Directed EMEA operations for the world’s leading life sciences insights platform, delivering rapid virtual and hybrid events for Top 20 pharmaceutical clients. Built and directed a high-performing production team to deliver mission-critical global advisory boards and congresses. Architected complex virtual environments across Zoom, MS Teams, Cisco Webex and Google Meet, utilizing simultaneous interpretation and breakout logic. Maintained 100% uptime for high-stakes live-stream operations for international KOLs via a specialized redundant infrastructure.