I am passionate about building customer relationships and defusing customer situations. My experience spans various roles in customer service and branch coordination, providing me with a breadth of knowledge in management and customer interaction.

Shadrack Kaunda

I am passionate about building customer relationships and defusing customer situations. My experience spans various roles in customer service and branch coordination, providing me with a breadth of knowledge in management and customer interaction.

Available to hire

I am passionate about building customer relationships and defusing customer situations. My experience spans various roles in customer service and branch coordination, providing me with a breadth of knowledge in management and customer interaction.

See more

Work Experience

Branch Coordinator at Momentum Credit Limited
June 1, 2020 - Present
Responsible for conducting customer analysis, managing credit history, and recommending changes to minimize risks. Employed different analytical methods to support business decisions.
Sales Representative at Momentum Credit Limited
August 1, 2018 - Present
Provided clear understanding of billing and price changes, while handling inquiries and complaints efficiently to increase sales.
Customer Service Representative at Telia Communications Limited
August 1, 2014 - June 1, 2018
Resolved customer inquiries and offered assistance, ensuring customer satisfaction and smooth transaction processes.

Education

Diploma at The Kisumu National Polytechnic
January 1, 2013 - December 1, 2013
Certificate at Liberty Secondary School
January 1, 2009 - December 1, 2009

Qualifications

Add your qualifications or awards here.