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Motivated and adaptable digital marketing professional with experience in social media management, customer service, and administrative support. I create engaging branded content, manage social platforms, and support clients through clear communication and fast response times. I enjoy planning and implementing digital campaigns to improve visibility and engagement, tracking performance metrics to guide decisions, and ensuring smooth day-to-day front desk operations including scheduling, record keeping, and client follow-ups.…Motivated and adaptable digital marketing professional with experience in social media management, customer service, and administrative support. I create engaging branded content, manage social platforms, and support clients through clear communication and fast response times. I enjoy planning and implementing digital campaigns to improve visibility and engagement, tracking performance metrics to guide decisions, and ensuring smooth day-to-day front desk operations including scheduling, record keeping, and client follow-ups.

Shannon Stacy Mudi

Digital Marketer, Social Media Manager, Content Producer, +2

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Motivated and adaptable digital marketing professional with experience in social media management, customer service, and administrative support. I create engaging branded content, manage social platforms, and support clients through clear communication and fast response times. I enjoy planning and implementing digital campaigns to improve visibility and engagement, tracking performance metrics to guide decisions, and ensuring smooth day-to-day front desk operations including scheduling, record keeping, and client follow-ups.…Motivated and adaptable digital marketing professional with experience in social media management, customer service, and administrative support. I create engaging branded content, manage social platforms, and support clients through clear communication and fast response times. I enjoy planning and implementing digital campaigns to improve visibility and engagement, tracking performance metrics to guide decisions, and ensuring smooth day-to-day front desk operations including scheduling, record keeping, and client follow-ups.

Available to hire

Motivated and adaptable digital marketing professional with experience in social media management, customer service, and administrative support. I create engaging branded content, manage social platforms, and support clients through clear communication and fast response times.

I enjoy planning and implementing digital campaigns to improve visibility and engagement, tracking performance metrics to guide decisions, and ensuring smooth day-to-day front desk operations including scheduling, record keeping, and client follow-ups.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Digital Marketer & Admin Support at Calgary Healthcare

January 1, 2025 - July 31, 2025

Planned and implemented digital campaigns to increase online visibility. Grew social media following from 33 to over 300 through consistent posting, visually appealing content, and audience interaction. Managed Instagram, Facebook, and TikTok using Meta Business Suite. Created branded graphics and reels using Canva and CapCut. Responded to client inquiries via WhatsApp, calls, and social platforms. Scheduled appointments, managed client records, assisted walk-in clients at the front desk, and supported internal communications and document filing.

Social Media Manager / Communication Admin at Lorenzo Group

February 1, 2024 - December 31, 2024

Developed and executed the company’s social media strategy across Facebook, Instagram, LinkedIn, and Twitter to increase brand visibility and engagement. Scheduled engaging graphics, videos, and captions tailored to target audiences. Monitored social media trends and competitor activity to optimize content strategy and improve reach. Managed social media advertising campaigns using performance metrics to maximize ROI. Responded to customer inquiries and comments to foster community engagement and satisfaction. Collaborated with marketing and design teams for brand consistency and tracked/report social media performance using analytics tools.

Customer Service Agent at Calltronix Ltd (Multichoice DStv & GOtv)

January 1, 2023 - January 31, 2024

Handled high-volume inbound calls resolving account and service queries. Guided clients on using self-service tools and mobile apps. Logged customer concerns and ensured timely follow-up. Provided product and service information professionally and clearly.