Apio Victoria Mugeni

Created and managed cases using CRM systems; communicated with clients to coordinate solutions; maintained confidentiality and accuracy when handling sensitive client and worker information; resolved conflicts to improve overall satisfaction and trust; identified and escalated worker mistreatment to support safety.

Assisted in generating Tax Identification Numbers and executed mail merging operations. Engaged with taxpayers via phone to remind them to pay VAT, PAYE, presumptive and rental taxes. Compiled weekly reports and generated payment reference numbers for permits and TINs.

Managed email communications, responded to inquiries, and organized inboxes to ensure timely responses. Scheduled appointments, managed calendars, and coordinated meetings using digital tools. Handled data entry, document preparation, online research, and produced information for reporting and decision-making. Maintained organized records and high accuracy across admin tasks; supported multiple client tasks in a fully remote environment.