Hi, I'm Mujo Beckovic. I have a strong background in project management, IT support, and sales, with a passion for technology and customer satisfaction. Currently, I work as an Application Support Specialist where I collaborate with cross-functional teams and help train AI chatbots to improve user experience. I am agile, disciplined, and always eager to learn and adapt to new challenges. I enjoy building relationships and sharing knowledge, and I have experience leading teams and managing projects in both technical and hands-on production environments. With my commitment to quality and communication skills, I strive to deliver outstanding results for customers and teams alike.

Mujo Beckovic

Hi, I'm Mujo Beckovic. I have a strong background in project management, IT support, and sales, with a passion for technology and customer satisfaction. Currently, I work as an Application Support Specialist where I collaborate with cross-functional teams and help train AI chatbots to improve user experience. I am agile, disciplined, and always eager to learn and adapt to new challenges. I enjoy building relationships and sharing knowledge, and I have experience leading teams and managing projects in both technical and hands-on production environments. With my commitment to quality and communication skills, I strive to deliver outstanding results for customers and teams alike.

Available to hire

Hi, I’m Mujo Beckovic. I have a strong background in project management, IT support, and sales, with a passion for technology and customer satisfaction. Currently, I work as an Application Support Specialist where I collaborate with cross-functional teams and help train AI chatbots to improve user experience. I am agile, disciplined, and always eager to learn and adapt to new challenges.

I enjoy building relationships and sharing knowledge, and I have experience leading teams and managing projects in both technical and hands-on production environments. With my commitment to quality and communication skills, I strive to deliver outstanding results for customers and teams alike.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

Danish
Fluent
English
Fluent
Bosnian
Fluent
Serbian
Fluent
German
Beginner
French
Beginner
Russian
Beginner

Work Experience

Application Support Specialist at Visma - FirstAgenda
January 1, 2023 - June 18, 2024
Provided IT helpdesk support including handling phone inquiries and collaborating across departments. Worked on developing and training chatbot AI to optimize user interactions and solutions for FirstAgenda.
IT Sales Advisor at Duka
January 1, 2022 - January 1, 2023
Focused on customer service and IT support to ensure high satisfaction. Responsible for customer retention achieving a 54% save rate. Conducted needs assessment and upselling to new and existing customers.
Team Leader / Industrial Carpenter at UnikFunkis
January 1, 2020 - January 1, 2022
Oversaw quality assurance including product inspection and repairs and shared knowledge. Managed production scheduling and training of employees. Led and motivated teams ensuring their wellbeing.
Project Manager / Installer at LeeSign Creative Partner
January 1, 2019 - January 1, 2020
Managed project planning including material lists, packing, and coordination with design office. Responsible for installation scheduling, prioritization, and customer communication on projects.
Receptionist at Fitness World
January 1, 2017 - January 1, 2018
Handled customer service duties including registrations, accounting, and front desk responsibilities. Sold protein products and maintained fitness machines and center cleanliness.

Education

Bachelor's Degree at Aalborg University
January 1, 2015 - December 31, 2018
Higher Commercial Examination at Viborg Business College
January 1, 2009 - December 31, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Retail, Manufacturing, Professional Services