Available to hire
Hi, I’m Mugabeni Mulenga, a logistics and quality assurance professional specializing in end-to-end supply chain operations, inventory control, and process improvement. I’ve built a track record of delivering reliable product quality, optimizing warehouse efficiency, and driving sales through customer-centric solutions. I excel at collaborating across teams, negotiating favorable contracts, and turning data into actionable improvements.
My career highlights include leading quality improvement tests, implementing real-time quality tracking, and mentoring junior staff. I’m passionate about using data—SQL, Excel, and visualization tools—to drive measurable results and sustainable growth for organizations.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Quality Assurance Specialist at Engie Energy Access Africa
December 1, 2019 - PresentExecute comprehensive quality improvement tests and activities to identify and address deficiencies. Establish and enforce quality assurance standards and company processes to ensure consistent product quality. Adhere to industry-specific quality and safety standards to meet regulatory requirements and ensure customer safety. Create detailed reports to resolve bottlenecks, improving efficiency by 20%. Maintain rigorous standards for reliability and performance throughout the production process. Conduct thorough investigations into software failures to identify root technical causes. Isolate and appropriately label items with quality issues to prevent their distribution. Monitor, verify, and validate production and Tech department practices to ensure adherence to quality standards. Determine appropriate sample sizes for inspections and conduct inspections within 20 days of item delivery from China. Perform root cause analysis and implement corrective/preventive actions (CAPA) that reduc
Warehouse Assistant (Intern) at Sandvik Mine and Construction
December 1, 2018 - October 3, 2025Adeptly fulfilled orders with precision, ensuring timely packaging, labeling, and shipping as per schedule. Efficiently processed and stored warehouse stock products, employing accurate picking, unloading, labeling, and storage methods. Upheld high-quality standards, conducting inventory controls to maintain audit readiness. Maintained meticulous diary logs, ensuring accurate and up-to-date inventory records. Proactively reported and addressed discrepancies, maintaining integrity in inventory management.
Quality Assurance Specialist at Engie Energy Access Africa
December 1, 2019 - PresentExecute comprehensive quality improvement tests and activities; establish and enforce quality assurance standards and company processes; adhere to industry quality and safety standards; create detailed reports to resolve bottlenecks (improving efficiency by 20%); maintain rigorous reliability and performance standards; conduct investigations into software failures; isolate and label items with quality issues; monitor, verify, and validate production and Tech department practices; determine sample sizes for inspections and conduct inspections within 20 days of item delivery from China; perform root cause analysis and implement CAPA reducing product returns by 15% over 18 months; improved product reliability by 25%; implemented real-time quality tracking system reducing inspection errors by 30%; mentored 3 junior QA staff; led customer feedback loop increasing satisfaction by 18% and reducing resolution time by 40%.
Warehouse Assistant (Intern) at Sandvik Mine and Construction
December 1, 2018 - October 3, 2025Fulfilled orders with precision, ensured timely packaging, labeling, and shipping; efficiently processed and stored warehouse stock products; upheld high-quality standards and conducted inventory controls; maintained meticulous diary logs; proactively reported and addressed discrepancies to preserve inventory integrity.
Quality Assurance Specialist at Engie Energy Access Africa
December 1, 2019 - PresentExecute comprehensive quality improvement tests and activities to identify and address deficiencies. Establish and enforce quality assurance standards and company processes to ensure consistent product quality. Adhere to industry-specific quality and safety standards to meet regulatory requirements and ensure customer safety. Create detailed reports to resolve bottlenecks, improving efficiency by 20%. Maintain rigorous standards for reliability and performance throughout the production process. Conduct thorough investigations into software failures to identify root technical causes. Isolate and appropriately label items with quality issues to prevent their distribution. Monitor, verify, and validate production and Tech department practices to ensure adherence to quality standards. Determine appropriate sample sizes for inspections and conduct inspections within 20 days of item delivery from China. Perform root cause analysis and implement corrective/preventive actions (CAPA) that reduc
Warehouse Assistant (Intern) at Sandvik Mine and Construction
December 1, 2018 - October 3, 2025Adeptly fulfilled orders with precision, ensuring timely packaging, labelling, and shipping as per schedule. Efficiently processed and stored warehouse stock products, employing accurate picking, unloading, labelling, and storage methods. Upheld high-quality standards, conducting inventory controls to maintain audit readiness. Maintained meticulous diary logs, ensuring accurate and up-to-date inventory records. Proactively reported and addressed discrepancies, maintaining integrity in inventory management.
Education
Bachelor’s degree in business administration management at Unicaf University
January 1, 2022 - October 3, 2025Executive Diploma in Procurement /Acquisition and Contract Management at Athena Global Education
January 1, 2023 - October 3, 2025Diploma in Supply Chain Management at Zambia industrial and business studies college -ZIBSIP
January 1, 2018 - October 3, 2025Advanced Certificate in Chartered Institute of Purchasing and Supply (CIPS) at Zambia industrial and business studies college -ZIBSIP
January 1, 2017 - October 3, 2025O level G12 Certificate at Mukuba Boys High School
January 1, 2008 - October 3, 2025Certificate in Computer Networking Administration (CCNA -CISCO) at Copperbelt University
January 1, 2012 - October 3, 2025Bachelor’s degree in Business Administration Management at Unicaf University
January 1, 2022 - October 3, 2025Executive Diploma in Procurement / Acquisition and Contract Management at Athena Global Education
January 1, 2023 - October 3, 2025Diploma in Supply Chain Management at Zambia Industrial and Business Studies College - ZIBSIP
January 1, 2018 - October 3, 2025Advanced Certificate in Chartered Institute of Purchasing and Supply (CIPS) at Zambia Industrial and Business Studies College - ZIBSIP
January 1, 2017 - October 3, 2025O level Certificate (G12) at Mukuba Boys High School
January 1, 2008 - October 3, 2025Bachelor’s degree in Business Administration Management at Unicaf University
January 1, 2022 - October 3, 2025Executive Diploma in Procurement / Acquisition and Contract Management at Athena Global Education
January 1, 2023 - October 3, 2025Diploma in Supply Chain Management at Zambia industrial and business studies college-ZIBSIP
January 1, 2018 - October 3, 2025Advanced Certificate in Chartered Institute of Purchasing and Supply (CIPS) at Zambia industrial and business studies college-ZIBSIP
January 1, 2017 - October 3, 2025O level G12 Certificate at Mukuba Boys High School
January 1, 2008 - October 3, 2025Excel Basics in Data Analytics - Certificate at IBM offered by Coursera
January 1, 2023 - October 3, 2025Data Analytics First level - Certificate at IBM offered by Coursera
January 1, 2023 - October 3, 2025Cyber security IT trainings at Engie Energy Access Africa Lusaka
January 1, 2022 - October 3, 2025Certificate in Warehouse health and safety at Radisson blue hotel
January 1, 2021 - October 3, 2025Certificate in Computer Networking Administration (CCNA-CISCO) at Copperbelt University
January 1, 2012 - October 3, 2025Qualifications
Inventory and Stock Management - Certificate
January 1, 2024 - October 3, 2025Excel Basics in Data Analytics - Certificate
January 1, 2023 - October 3, 2025Data Analytics First level
January 1, 2023 - October 3, 2025Cyber security IT trainings
January 1, 2022 - October 3, 2025Certificate in Warehouse health and safety
January 1, 2021 - October 3, 2025Certificate in Computer Networking Administration (CCNA -CISCO)
January 1, 2012 - October 3, 2025Chartered Institute of Purchasing and Supply (CIPS) - Membership
January 11, 2030 - October 3, 2025Inventory and Stock Management - Certificate
January 1, 2024 - October 3, 2025Excel Basics in Data Analytics - Certificate
January 1, 2023 - October 3, 2025Data Analytics First level - Certificate
January 1, 2023 - October 3, 2025Cyber Security IT trainings
January 1, 2022 - October 3, 2025Certificate in Warehouse Health and Safety
January 1, 2021 - October 3, 2025Certificate in Computer Networking Administration (CCNA - CISCO)
January 1, 2012 - October 3, 2025Inventory and Stock Management - Certificate
January 1, 2024 - October 3, 2025Inventory and Stock Management - Certificate
January 1, 2024 - October 3, 2025Excel Basics in Data Analytics - Certificate
January 1, 2023 - October 3, 2025Data Analytics First level - Certificate
January 1, 2023 - October 3, 2025Cyber security IT trainings
January 1, 2022 - October 3, 2025Certificate in Warehouse health and safety
January 1, 2021 - October 3, 2025Certificate in Computer Networking Administration (CCNA-CISCO)
January 1, 2012 - October 3, 2025Advanced Certificate in Chartered Institute of Purchasing and Supply (CIPS)
January 1, 2017 - October 3, 2025Diploma in Supply Chain Management
January 1, 2018 - October 3, 2025Executive Diploma in Procurement / Acquisition and Contract Management
January 1, 2023 - October 3, 2025Bachelor’s degree in Business Administration Management
January 1, 2022 - October 3, 2025Industry Experience
Transportation & Logistics, Manufacturing, Professional Services, Energy & Utilities, Retail, Other
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