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Hands-on e-commerce operations specialist with 10+ years of experience building and running two product-based online businesses. Skilled in Shopify administration, product/order management, DTC launches, and day-to-day operational execution across the full customer journey. Experienced coordinating suppliers, manufacturers, 3PL fulfilment, inventory/returns, and cross-border shipping while resolving customer issues quickly. Known for spotting operational gaps and putting practical processes in place to keep launches and trading running smoothly—independently and remotely.…Hands-on e-commerce operations specialist with 10+ years of experience building and running two product-based online businesses. Skilled in Shopify administration, product/order management, DTC launches, and day-to-day operational execution across the full customer journey. Experienced coordinating suppliers, manufacturers, 3PL fulfilment, inventory/returns, and cross-border shipping while resolving customer issues quickly. Known for spotting operational gaps and putting practical processes in place to keep launches and trading running smoothly—independently and remotely.

Munise Akhtar

eCommerce Developer, Web Developer, Product Marketer, +2

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Hands-on e-commerce operations specialist with 10+ years of experience building and running two product-based online businesses. Skilled in Shopify administration, product/order management, DTC launches, and day-to-day operational execution across the full customer journey. Experienced coordinating suppliers, manufacturers, 3PL fulfilment, inventory/returns, and cross-border shipping while resolving customer issues quickly. Known for spotting operational gaps and putting practical processes in place to keep launches and trading running smoothly—independently and remotely.…Hands-on e-commerce operations specialist with 10+ years of experience building and running two product-based online businesses. Skilled in Shopify administration, product/order management, DTC launches, and day-to-day operational execution across the full customer journey. Experienced coordinating suppliers, manufacturers, 3PL fulfilment, inventory/returns, and cross-border shipping while resolving customer issues quickly. Known for spotting operational gaps and putting practical processes in place to keep launches and trading running smoothly—independently and remotely.

Available to hire

Hands-on e-commerce operations specialist with 10+ years of experience building and running two product-based online businesses. Skilled in Shopify administration, product/order management, DTC launches, and day-to-day operational execution across the full customer journey.

Experienced coordinating suppliers, manufacturers, 3PL fulfilment, inventory/returns, and cross-border shipping while resolving customer issues quickly. Known for spotting operational gaps and putting practical processes in place to keep launches and trading running smoothly—independently and remotely.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Beginner

Work Experience

Art Workshop Educator & Project Coordinator at Freelance / Cultural Institutions

January 1, 2023 - Present

Plans and delivers workshops for galleries and cultural organisations, coordinating materials, venue requirements, participant communication, and live delivery. Works independently with different stakeholders and keeps projects organised from initial planning through completion.

Co-Founder & E-commerce Operations Lead at KUMA Stationery Crafts Ltd

January 1, 2020 - January 1, 2025

Built and ran day-to-day operations of a global Shopify DTC brand selling both dropshipped and own-brand stationery products internationally. Managed Shopify store administration including products, orders, customer enquiries, stock visibility, website updates, and launch activity. Coordinated suppliers and manufacturers in China and implemented third-party logistics (3PL) fulfilment, handling production updates, stock movement, order processing, and international delivery. Owned product development to launch: supplier briefs, prototype/sample feedback, testing, packaging, web preparation, customer communications, fulfilment, and post-launch issue resolution. Monitored delivery/order issues and coordinated quickly with suppliers and fulfilment partners. Planned launches around interdependent readiness: stock, website, content, email communications, and fulfilment dependencies. Created process notes, product information, supplier records, checklists, and operational handover documentati

Co-Founder & Business Operations Lead at Personalized Tasbihs 4u

January 1, 2013 - January 1, 2023

Managed the full order journey for personalised handmade products, from customer enquiry/specification through inventory, production, packaging, dispatch, and after-sales support. Kept custom-order details accurate and managed deadlines, resolving changes, delivery questions, and customer issues with a calm, practical approach. Improved repeatable workflows for order handling, packaging, and customer communication as the business grew, supporting a strong returning-customer base. Balanced daily operational work with website and product information, stock needs, customer messaging, and fulfilment.