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Hi, I’m Muna Mohamed, a customer service professional based in Kitchener, Ontario. Since January 2024 I’ve been supporting customers at Teleperformance in Waterloo, helping with inquiries, concerns, and troubleshooting via phone, chat, and email, always aiming for quick, friendly resolutions and high customer satisfaction. Before that, I worked with Greenwich Associates in Toronto from January 2020 to July 2021, conducting outbound calls, collecting and analyzing data for business insights, and maintaining accurate records to meet performance targets. I enjoy collaborating with teammates, learning new systems, and turning feedback into improved customer experiences.…Hi, I’m Muna Mohamed, a customer service professional based in Kitchener, Ontario. Since January 2024 I’ve been supporting customers at Teleperformance in Waterloo, helping with inquiries, concerns, and troubleshooting via phone, chat, and email, always aiming for quick, friendly resolutions and high customer satisfaction. Before that, I worked with Greenwich Associates in Toronto from January 2020 to July 2021, conducting outbound calls, collecting and analyzing data for business insights, and maintaining accurate records to meet performance targets. I enjoy collaborating with teammates, learning new systems, and turning feedback into improved customer experiences.

Muna Mohamed

Presenter, Voiceover Artist, PR Freelancer, +2

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Hi, I’m Muna Mohamed, a customer service professional based in Kitchener, Ontario. Since January 2024 I’ve been supporting customers at Teleperformance in Waterloo, helping with inquiries, concerns, and troubleshooting via phone, chat, and email, always aiming for quick, friendly resolutions and high customer satisfaction. Before that, I worked with Greenwich Associates in Toronto from January 2020 to July 2021, conducting outbound calls, collecting and analyzing data for business insights, and maintaining accurate records to meet performance targets. I enjoy collaborating with teammates, learning new systems, and turning feedback into improved customer experiences.…Hi, I’m Muna Mohamed, a customer service professional based in Kitchener, Ontario. Since January 2024 I’ve been supporting customers at Teleperformance in Waterloo, helping with inquiries, concerns, and troubleshooting via phone, chat, and email, always aiming for quick, friendly resolutions and high customer satisfaction. Before that, I worked with Greenwich Associates in Toronto from January 2020 to July 2021, conducting outbound calls, collecting and analyzing data for business insights, and maintaining accurate records to meet performance targets. I enjoy collaborating with teammates, learning new systems, and turning feedback into improved customer experiences.

Available to hire

Hi, I’m Muna Mohamed, a customer service professional based in Kitchener, Ontario. Since January 2024 I’ve been supporting customers at Teleperformance in Waterloo, helping with inquiries, concerns, and troubleshooting via phone, chat, and email, always aiming for quick, friendly resolutions and high customer satisfaction.

Before that, I worked with Greenwich Associates in Toronto from January 2020 to July 2021, conducting outbound calls, collecting and analyzing data for business insights, and maintaining accurate records to meet performance targets. I enjoy collaborating with teammates, learning new systems, and turning feedback into improved customer experiences.

Skills

Data Visualization

Email Marketing

Experience Level

Data Visualization

Expert

Email Marketing

Intermediate

Language

English

Fluent

Somali

Fluent

Work Experience

Customer Service Representative at Teleperformance

January 1, 2024 - October 27, 2025

Assisted customers with inquiries, concerns, and troubleshooting via phone, chat, and email. Resolved issues efficiently and professionally to ensure customer satisfaction. Navigated multiple systems to document interactions and update customer records. Handled escalations with effective communication. Met and exceeded performance metrics including response time and resolution rate.

Customer Service Representative at Greenwich Associates

July 1, 2021 - July 1, 2021

Conducted outbound calls to prospects and customers. Collected and analyzed data for business insights. Maintained accurate records and achieved call performance targets.