Mushota Makungu
I am a dedicated and detail-oriented professional with experience in online English tutoring, customer support, product marketing, front-office operations, and salon management.
About
I am a dedicated and detail-oriented professional with experience in online English tutoring, customer support, product marketing, front-office operations, and salon management. I enjoy helping people, solving problems, creating positive customer experiences, and communicating clearly with clients and colleagues. As an online English tutor, I teach conversational and business English, prepare learners for examinations, and create personalised lessons for students around the world.
I am self-motivated, adaptable, and comfortable working independently or as part of multidisciplinary teams. My background has strengthened my skills in customer relationship management, appointment coordination, sales support, reporting, administration, and team organisation. I bring a friendly attitude, strong attention to detail, leadership qualities, and a willingness to learn new tools and approaches.
- 10 years' experience
- Joined November 2026
Skills· 10
Languages
- EnglishFluent
Industry experience
- Education
- Professional Services
- Retail
- Telecommunications
- Consumer Goods
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Work experience· 5 roles
Provided outsourced customer and photographer support for OCUS, a global photography platform. Escalated issues, reactivated accounts, processed cancellation requests, arranged and rescheduled bookings, delivered post-production images, upgraded packages, applied fees and discounts, supported registration, and advised photographers on taxes and invoicing.
Teach conversational and business English to international students. Create personalised lessons based on student goals, prepare learners for IELTS and PTE examinations, provide progress feedback, and use digital tools to deliver engaging remote classes.
Oversaw daily salon operations, managed customer accounts and appointment bookings, organised employee shifts, ordered stock, arranged equipment maintenance, maintained hygiene and quality standards, tracked payments and revenues, promoted services and discounts on social media, and supported online competitions and customer acquisition.
Education
Certifications and awards
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