Available to hire
I am Muskaan Singh, a results-driven Research Associate and Subject Matter Expert with a talent for turning complex subject knowledge into clear, engaging e-learning content and training materials. I excel at meeting tight deadlines, collaborating with subject matter experts, and shaping content to be accurate, readable, and brand-consistent.
With an MBA and BMS background, I have developed and edited instructional content for K12 and publishing houses, prepared training materials, and partnered with universities and clients to deliver impactful learning experiences. I thrive in cross-functional teams, align content with standards and contractual requirements, and continually seek opportunities to improve processes and learning outcomes.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Panjabi, Punjabi
Advanced
Work Experience
Research Associate / Subject Matter Expert at Acadecraft Inc.
December 31, 2021 - September 4, 2025Managed multiple responsibilities including adapting expert knowledge into diverse content formats such as articles, summaries, and tutorials, while meeting tight deadlines. Performed quality control checks on over 25 detailed subject matter decks daily and edited content to ensure accuracy and brand-consistent tonality. Developed e-learning content for clients like Study.com and K12 institutions, collaborated with Manipal University on business course content, and coordinated with the Graphic Design Team to meet military standards and contractual requirements. Provided training and client-facing materials, resolved operational and customer communication issues, and assisted colleagues with coaching via subject matter expert support channels.
Research Associate at Acadecraft Inc.
December 1, 2021 - September 11, 2025As a Research Associate, edited content contributions for accuracy, readability, and brand-consistent tonality; developed tutorial scripts, FAQs, emails and communication briefs; analyzed and presented CMS data to senior management; conducted quality control checks on 25+ subject-matter decks daily; created plagiarism-free e-learning content for a US-based client, Study.com; standardized reconciliations to minimize new training; prepared client-facing materials and delivered training to field and service teams; collaborated with the Graphic Design Team to ensure technical content accuracy, instructional soundness, and compliance with military standards and contractual requirements; addressed questions, escalated issues, and reported operational insights; supported coaching through expert queues; designed and edited e-learning content for K12 institutions and publishers; partnered with Manipal University to develop detailed Business-course decks.
Research Associate at Acadecraft Inc.
December 1, 2021 - September 11, 2025Research Associate at Acadecraft Inc.: Met tight deadlines while collaborating with subject matter experts to transform knowledge into stories, articles, summaries, and other engaging formats. Edited contributor content for accuracy, readability, and brand tone; developed tutorial scripts, FAQs, emails, and briefs; conducted quality control on 25+ detailed subject matter decks daily; produced plagiarism-free e-learning content for US-based client Study.com.
Subject Matter Expert at Acadecraft Inc.
December 1, 2021 - September 11, 2025Subject Matter Expert at Acadecraft Inc.: Standardized reconciliations to minimize new training needs; developed client-facing materials and delivered training to field/service associates; coordinated with Graphic Design Team to ensure technical accuracy and instructional soundness, meeting military standards and contractual requirements. Resolved questions, escalated issues, and supported coaching; identified agent strengths and opportunities for reporting to supervisors. Created and edited optimized e-learning content for K12 institutions and publishing houses; collaborated with Manipal University to develop detailed business course decks.
Research Associate at Acadecraft Inc.
December 1, 2021 - September 11, 2025Able to meet tight deadlines and work with subject matter experts, adapting their knowledge into stories, articles, summaries and more. Edited content contributions from staff to ensure accuracy, readability and brand-consistent tonality. Developed tutorial scripts, FAQs, emails and communication briefs. Prepared and presented analysis of existing CMS to senior management. Conducted Quality Control Checks on over 25+ detailed subject matter decks daily. Developed plagiarism-free e-learning content for US-based client, Study.com.
Subject Matter Expert at Acadecraft Inc.
December 1, 2021 - September 11, 2025Standardize reconciliations that have resulted in minimizing the amount of new training required. Developed client-facing materials and delivered training to company field and service associates. Strategically coordinated with Graphic Design Team to ensure all technical content was accurate, lessons were instructionally sound, and the final product met military standards and contractual requirements. Resolved questions and escalated issues. Handled non-clinical matters with customers and resolve communication issues. Identified and resolved operational problems using expertise and judgment. Identify agent strengths and opportunities and report findings up to supervisors. Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email. Developed, designed and edited optimized e-learning content for K12 educational institutions and publishing houses. Collaborated with Manipal University to develop detailed decks on Business course
Research Associate at Acadecraft Inc.
December 1, 2021 - September 11, 2025Turned SME knowledge into engaging content under tight deadlines. Collaborated with subject matter experts to develop stories, articles, summaries, tutorials, scripts, FAQs, emails, and communication briefs. Edited contributions from staff to ensure accuracy, readability, and brand-consistent tonality. Prepared and presented analysis of existing CMS to senior management. Conducted quality control checks on over 25 detailed subject-matter decks daily, ensuring technical accuracy and instructional soundness. Developed plagiarism-free e-learning content for US-based client Study.com, aligning with client requirements and industry standards.
Subject Matter Expert at Acadecraft Inc.
December 1, 2021 - September 11, 2025Standardized reconciliations to minimize the amount of new training required. Developed client-facing materials and delivered training to field and service associates. Strategically coordinated with Graphic Design Team to ensure all technical content was accurate, lessons were instructionally sound, and the final product met military standards and contractual requirements. Resolved questions and escalated issues. Handled non-clinical matters with customers and resolved communication issues. Identified and resolved operational problems using expertise and judgment. Reported agent strengths and opportunities to supervisors. Responded to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email. Developed, designed and edited optimized e-learning content for K12 educational institutions and publishing houses. Collaborated with Manipal University to develop detailed decks on Business courses.
Education
Master of Business Administration at Narsee Monjee Institute of Management Studies Centre for Distance and Online Education
January 1, 2022 - December 31, 2024Bachelor of Management Studies at Thakur College of Science & Commerce
January 1, 2017 - December 31, 2020Class XII at Gundecha Education Academy
January 1, 2015 - December 31, 2017Class X at Cambridge School
January 1, 2014 - December 31, 2015Master of Business Administration at Narsee Monjee Institute of Management Studies Centre for Distance and Online Education
January 1, 2022 - January 1, 2024Bachelor of Management Studies at Thakur College of Science & Commerce
January 1, 2017 - January 1, 2020Class XII at Gundecha Education Academy
January 1, 2015 - January 1, 2017Class X at Cambridge School
January 1, 2014 - January 1, 2015Master of Business Administration at Narsee Monjee Institute of Management Studies Centre for Distance and Online Education
January 1, 2022 - January 1, 2024Bachelor of Management Studies at Thakur College of Science & Commerce
January 1, 2017 - January 1, 2020Class XII at Gundecha Education Academy
January 1, 2015 - January 1, 2017Class X at Cambridge School
January 1, 2014 - January 1, 2015Master of Business Administration at Narsee Monjee Institute of Management Studies Centre for Distance and Online Education
January 1, 2022 - January 1, 2024Bachelor of Management Studies at Thakur College of Science & Commerce
January 1, 2017 - January 1, 2020Class XII at Gundecha Education Academy
January 1, 2015 - January 1, 2017Class X at Cambridge School
January 1, 2014 - January 1, 2015Master of Business Administration at Narsee Monjee Institute of Management Studies Centre for Distance and Online Education
January 1, 2022 - January 1, 2024Bachelor of Management Studies at Thakur College of Science & Commerce
January 1, 2017 - January 1, 2020Class XII at Gundecha Education Academy
January 1, 2015 - January 1, 2017Class X at Cambridge School
January 1, 2014 - January 1, 2015Qualifications
UGC NET (Management)
January 11, 2030 - September 4, 2025UGC NET (Management)
January 11, 2030 - September 11, 2025UGC NET (Management) – Qualified for Assistant Professor and Admission to PhD
January 11, 2030 - September 11, 2025UGC NET (Management)
January 11, 2030 - September 11, 2025UGC NET (Management)
January 11, 2030 - September 11, 2025Industry Experience
Education, Professional Services, Non-Profit Organization, Media & Entertainment, Software & Internet
I have added some personal art pieces specifically focusing on children’s book illustrations. My work ranges from character design to elaborate scenes.
Below is the drive link to my artwork. I would love for you to check it out. 😊
Hire a Artist
We have the best artist experts on Twine. Hire a artist in Mumbai today.