I am a QA Analyst and Project Coordination professional with extensive experience in testing, requirements gathering and application support, supporting enterprise IT systems across banking, government, and regulatory environments. I excel at translating business needs into actionable requirements, coordinating testing activities (SIT/UAT), and delivering reliable production support in high-availability environments. I thrive on collaborating with business users, vendors and project teams to drive system enhancements, improve processes, and ensure operational readiness across complex IT landscapes. In my roles, I’ve balanced hands-on testing, data validation, root-cause analysis, and stakeholder communication to support successful system releases and ongoing production stability. I’m detail-oriented, adaptable, and passionate about continuous improvement, with strong analytical, communication, and presentation skills that help teams stay aligned and responsive to changing requirements.

Muhammad Mustaffa

I am a QA Analyst and Project Coordination professional with extensive experience in testing, requirements gathering and application support, supporting enterprise IT systems across banking, government, and regulatory environments. I excel at translating business needs into actionable requirements, coordinating testing activities (SIT/UAT), and delivering reliable production support in high-availability environments. I thrive on collaborating with business users, vendors and project teams to drive system enhancements, improve processes, and ensure operational readiness across complex IT landscapes. In my roles, I’ve balanced hands-on testing, data validation, root-cause analysis, and stakeholder communication to support successful system releases and ongoing production stability. I’m detail-oriented, adaptable, and passionate about continuous improvement, with strong analytical, communication, and presentation skills that help teams stay aligned and responsive to changing requirements.

Available to hire

I am a QA Analyst and Project Coordination professional with extensive experience in testing, requirements gathering and application support, supporting enterprise IT systems across banking, government, and regulatory environments. I excel at translating business needs into actionable requirements, coordinating testing activities (SIT/UAT), and delivering reliable production support in high-availability environments. I thrive on collaborating with business users, vendors and project teams to drive system enhancements, improve processes, and ensure operational readiness across complex IT landscapes.

In my roles, I’ve balanced hands-on testing, data validation, root-cause analysis, and stakeholder communication to support successful system releases and ongoing production stability. I’m detail-oriented, adaptable, and passionate about continuous improvement, with strong analytical, communication, and presentation skills that help teams stay aligned and responsive to changing requirements.

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Language

English
Fluent
Malay
Intermediate
Chinese
Beginner
Japanese
Beginner

Work Experience

Senior Test Engineer / QA Analyst & Application Support at Tech Mahindra Pte Ltd
October 1, 2019 - August 1, 2025
Provided end-to-end application support for government systems (ACRA Bizfile), including non-production and production issue investigation, resolution, and post-deployment verification. Conducted data validation and issue investigation using SQL queries, log analysis, incident trends, and user feedback to identify root causes and improvement opportunities. Supported system integration testing (SIT) and user acceptance testing (UAT), including defect triage and solution validation prior to production release. Prepared documentation and status updates for internal teams and management, and assisted with deployments and production monitoring. Provided on-call production support in collaboration with support and infrastructure teams.
PMO / Design & Consultancy / Testing at SOFGEN Pte Ltd
October 1, 2017 - October 1, 2019
Supported banking IT projects within regulated financial environments, providing PMO and Business Analyst support throughout the project lifecycle. Conducted business requirements gathering, system impact analysis, and documentation for enhancements involving T24 core banking, PeopleSoft HCM, and automation solutions. Coordinated system integration testing and UAT, including test case preparation, execution tracking, defect triage and defect management. Liaised with vendors and internal teams on testing, patches, upgrades and automation initiatives.

Education

Diploma in Games Design & Development at Singapore Polytechnic, Singapore
January 11, 2030 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Government, Financial Services, Professional Services, Software & Internet, Other