Hi, I’m Tugusurwa Stanley, a customer-focused support professional with 3+ years of experience in client engagement and technical troubleshooting. I’ve handled 50+ daily inquiries via live chat and phone, and I’m proud to have helped resolve issues quickly while maintaining high satisfaction. I’m fluent in English (C2) and proficient with Intercom, CRM systems, and e-commerce platforms. My experience spans remote banking support, virtual assistance for a busy cafe, and data entry roles that sharpened my attention to detail and problem-solving. I thrive in fast-paced environments, adapt to night and weekend shifts, and enjoy training teammates to provide excellent service and clear, helpful communication.

Tugusurwa Stanley

Hi, I’m Tugusurwa Stanley, a customer-focused support professional with 3+ years of experience in client engagement and technical troubleshooting. I’ve handled 50+ daily inquiries via live chat and phone, and I’m proud to have helped resolve issues quickly while maintaining high satisfaction. I’m fluent in English (C2) and proficient with Intercom, CRM systems, and e-commerce platforms. My experience spans remote banking support, virtual assistance for a busy cafe, and data entry roles that sharpened my attention to detail and problem-solving. I thrive in fast-paced environments, adapt to night and weekend shifts, and enjoy training teammates to provide excellent service and clear, helpful communication.

Available to hire

Hi, I’m Tugusurwa Stanley, a customer-focused support professional with 3+ years of experience in client engagement and technical troubleshooting. I’ve handled 50+ daily inquiries via live chat and phone, and I’m proud to have helped resolve issues quickly while maintaining high satisfaction. I’m fluent in English (C2) and proficient with Intercom, CRM systems, and e-commerce platforms.

My experience spans remote banking support, virtual assistance for a busy cafe, and data entry roles that sharpened my attention to detail and problem-solving. I thrive in fast-paced environments, adapt to night and weekend shifts, and enjoy training teammates to provide excellent service and clear, helpful communication.

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Experience Level

Expert
Expert
Intermediate

Language

English
Fluent

Work Experience

Customer Care Officer at Finance Trust Bank Uganda
September 1, 2024 - December 1, 2024
Handled 50+ daily customer interactions via phone and written channels; Achieved 95% customer satisfaction rating for issue resolution; Maintained detailed records in CRM system; Collaborated with team to escalate and resolve complex cases.
Virtual Assistant at Blue Cube Inc
April 1, 2022 - June 1, 2024
Managed all customer-facing operations for a busy coffee business; Implemented new support protocols that reduced response time by 30%; Trained 5+ staff members in customer service best practices.
Data Entrant at Cameo Technologies
March 1, 2024 - October 1, 2024
Learned secure handling of customer PII data; Developed troubleshooting skills for technical issues.

Education

Add your educational history here.

Qualifications

EF SET English Certificate (C2 Proficient)
January 11, 2030 - April 12, 2026
Introduction to Cybersecurity - Cisco Networking Academy
January 11, 2030 - April 12, 2026
Networking Basics - Cisco Networking Academy
January 11, 2030 - April 12, 2026

Industry Experience

Financial Services, Software & Internet, Professional Services, Retail, Education