Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Head of Sales and Commercial Leadership with 9+ years of progressive responsibility across logistics, hospitality, and technology-driven platforms. Proven record of optimizing business operations, improving service delivery, coordinating cross-functional teams, and supporting revenue growth through efficient processes. Strong background in logistics operations, supplier management, performance tracking, and operational systems across African and European markets. Skilled in SOP development and implementation, KPI reporting, CRM/operations systems, vendor and partner management, customer experience optimization, and risk/issue resolution with fluent communication in English and Swahili.…Head of Sales and Commercial Leadership with 9+ years of progressive responsibility across logistics, hospitality, and technology-driven platforms. Proven record of optimizing business operations, improving service delivery, coordinating cross-functional teams, and supporting revenue growth through efficient processes. Strong background in logistics operations, supplier management, performance tracking, and operational systems across African and European markets. Skilled in SOP development and implementation, KPI reporting, CRM/operations systems, vendor and partner management, customer experience optimization, and risk/issue resolution with fluent communication in English and Swahili.

SAMUEL MUTUO TA





Head of Sales and Commercial Leadership with 9+ years of progressive responsibility across logistics, hospitality, and technology-driven platforms. Proven record of optimizing business operations, improving service delivery, coordinating cross-functional teams, and supporting revenue growth through efficient processes. Strong background in logistics operations, supplier management, performance tracking, and operational systems across African and European markets. Skilled in SOP development and implementation, KPI reporting, CRM/operations systems, vendor and partner management, customer experience optimization, and risk/issue resolution with fluent communication in English and Swahili.…Head of Sales and Commercial Leadership with 9+ years of progressive responsibility across logistics, hospitality, and technology-driven platforms. Proven record of optimizing business operations, improving service delivery, coordinating cross-functional teams, and supporting revenue growth through efficient processes. Strong background in logistics operations, supplier management, performance tracking, and operational systems across African and European markets. Skilled in SOP development and implementation, KPI reporting, CRM/operations systems, vendor and partner management, customer experience optimization, and risk/issue resolution with fluent communication in English and Swahili.

Available to hire

Head of Sales and Commercial Leadership with 9+ years of progressive responsibility across logistics, hospitality, and technology-driven platforms. Proven record of optimizing business operations, improving service delivery, coordinating cross-functional teams, and supporting revenue growth through efficient processes.

Strong background in logistics operations, supplier management, performance tracking, and operational systems across African and European markets. Skilled in SOP development and implementation, KPI reporting, CRM/operations systems, vendor and partner management, customer experience optimization, and risk/issue resolution with fluent communication in English and Swahili.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Swahili

Advanced

Work Experience

Head of Sales at Tuma Mizigo Logistics Ltd

January 1, 2021 - December 31, 2025

Led day-to-day commercial operations, aligning sales, warehousing, and customer service teams. Implemented operational systems to track customer orders, shipments, billing, and follow-ups, improving operational visibility and accountability. Coordinated with warehousing and international partners to resolve shipment delays, customer issues, and service exceptions. Improved service delivery and customer satisfaction by 20% through faster issue resolution and clearer internal processes. Supported revenue growth initiatives by aligning operational capacity with sales demand and client expectations. Developed internal reporting and KPIs to monitor order volumes, turnaround times, and client performance.

Head of Hotel Acquisition at Wisali (Online Travel Agency)

January 1, 2017 - December 31, 2020

Managed supplier onboarding operations, integrating 300+ hotels and resorts into the Wisali platform. Standardized onboarding processes, documentation, and partner communication workflows for hotel partners. Coordinated with product, marketing, and customer support teams to ensure smooth partner activation and performance. Monitored supplier compliance, availability, and quality standards to support consistent customer experience. Conducted operational analysis across markets to identify inefficiencies and recommend process improvements.

Sales Executive

January 1, 2015 - January 1, 2019

Supported daily sales and operational activities including order processing and customer follow-ups. Maintained accurate customer records and assisted in resolving service-related issues. Collaborated with internal teams to ensure timely delivery and customer satisfaction.