Customer Relationship Management (CRM) & Project Management Coordinator (Slots Judge) at Slots Judge

Prepared and maintained comprehensive project documentation, reports, and specifications, ensuring data accuracy and adherence to defined standards. Monitored task statuses and deadlines within the project management system to support efficient workflow and timely completion. Assisted in planning and coordinating project activities, acting as the primary client contact for key customers and improving client satisfaction and long-term engagement in a financial services context. Collaborated with Compliance, AML, and BizDev teams to address complex client needs and gained exposure to regulatory adherence and financial crime prevention strategies. Handled customer concerns and inquiries using problem-solving skills and maintained detailed records including service performance reports for data-driven service improvements and compliance oversight.

MM Manager at Tunzer

Prepared and updated detailed documentation, reports, and specifications ensuring accuracy and compliance with standards. Monitored task progress and deadlines in the project management system to ensure efficient workflow and on-time completion. Coordinated project activities and communicated progress to clients as primary contact for key customers. Collaborated with Compliance, AML, and BizDev teams to address complex client requirements while strengthening understanding of regulatory adherence and financial crime prevention. Managed customer inquiries and maintained performance records and reports supporting data-driven service enhancements.