Available to hire
Workforce management professional with 5+ years designing and implementing strategic labor solutions across diverse industries. Adept at interpreting complex data, improving employee experiences, and delivering client-focused innovations through cross-functional collaboration and regulatory compliance.
Passionate about driving workforce efficiency through technology and strong client engagement—strengthened by hands-on leadership, budgeting/accountability, and stakeholder communication.
Experience Level
Expert
Expert
Work Experience
GED Grant Coordinator at East Valley Institute of Technology (EVIT)
March 1, 2019 - January 1, 2021Managed GED grant compliance and strategic program execution; led initiatives to improve employee experience through predictive scheduling tools; developed policies for grant-funded programs and ensured regulatory compliance; designed and delivered course content aligned with syllabi and objectives; maintained attendance and grading records; provided one-on-one student support outside of class.
GED Grant Coordinator at East Valley Institute of Technology (EVIT) – Mesa, AZ
January 1, 2019 - January 1, 2021Managed GED grant compliance and strategic program execution. Led initiatives focused on improving employee/student experience through predictive scheduling tools. Developed policies for grant-funded programs and ensured regulatory compliance. Designed and delivered course content aligned to institutional syllabi and learning objectives. Maintained accurate student attendance and grading records. Provided one-on-one student support outside of class to promote academic success.
Central Financial Services Officer at Ancora Education – Phoenix, AZ
March 1, 2018 - March 1, 2019Provided guidance on admissions, financial aid, and academic planning for diverse student populations. Assisted students in navigating institutional policies and resources to support retention and success. Gathered and processed financial aid documents through Central Processing System (CPS) and Common Origination and Disbursement (COD). Processed Return to Title IV (R2T4) funds and calculated Subsidized Usage Limit Applies (SULA).
Central Financial Services Officer at Ancora Education
March 1, 2018 - March 1, 2019Provided guidance on admissions, financial aid, and academic planning to diverse student populations; helped students navigate policies and resources to support retention and success; gathered and processed financial aid documents (CPS/COD); processed Return to Title IV funds and calculated SULA.
Project Manager / Owner at Charlie’s Favorite Angels, Inc. – Nationwide
January 1, 2015 - PresentReviewed and negotiated contracts to ensure federal regulatory compliance. Managed financial reporting, invoicing, budgeting, and bookkeeping. Designed and implemented tailored workforce management strategies that improved client efficiency by 25%. Partnered with businesses and organizations to create revenue streams using an Impact-Effort Matrix. Executed sprints with a team and led production teams of 8–10, mentoring 1–3. Provided operational oversight with a client-focused, data-informed approach to workforce planning and delivery.
Grant Manager at Charlie's Favorite Angels, Inc.
January 1, 2015 - PresentGrant research and identification; proposal writing; maintain a master calendar for deadlines and reporting; partner with program managers and finance teams to collect data and prepare budgets; submit donor reports ensuring funds are used per grant agreement; build relationships with foundation, corporate, and government program officers; proposed 500+ grants and secured awards up to $3M.
Project Manager/Owner at Charlie's Favorite Angels, Inc.
January 1, 2015 - PresentLead project initiatives and contract reviews; review and negotiate grants/contracts for federal compliance; manage financial reporting, invoicing, budgeting, and bookkeeping; design strategies that improve client efficiency by 25%; partner with product and engineering teams to launch high-impact features; oversee activations and merchandising teams.
Enrollment Representative at University of Phoenix – Phoenix, AZ
April 1, 2014 - July 1, 2015Assisted students with applying for Title IV financial aid packaging and FAFSA application processing. Provided financial consulting to optimize funding use. Utilized Blackboard, PowerPoint, and other instructional technologies to enhance student engagement. Delivered weekly performance updates to stakeholders and supported resolution of service delivery gaps.
Enrollment Representative at University of Phoenix
April 1, 2014 - July 1, 2015Assisted students in applying for Title IV financial aid packaging and FAFSA processing; provided financial consulting to optimize funding; used Blackboard and PowerPoint to enhance student engagement; delivered weekly performance updates to stakeholders and helped resolve service delivery gaps.
Hybrid Student Services Specialist at State of Arizona Department of Education
June 1, 2009 - October 1, 2023Served as first point of contact for 10 Maricopa County community colleges. Facilitated student access to tutoring, financial aid, and counseling services. Built partnerships with community organizations to support student success. Used PeopleSoft and SIS for student record management. Coordinated the transition of a one-stop enrollment center where ADM, ADV, and Financial Aid departments merged, ensuring continuity of services during system and operational changes.
Independent Marketing Manager
June 1, 2009 - October 1, 2023Managed project/event budgets and coordinated site selections. Oversaw event delivery strategies aligned with business objectives and core values. Served as liaison to event stakeholders, maintaining relationships and ensuring timelines. Created and presented event budgets focused on cost-effectiveness. Developed communication plans and coordinated events to specifications. Generated social media content and drove online engagement, leading weekly meetings to share feedback and key metrics.
Student Services Specialist at State of Arizona Department of Education – Hybrid
June 1, 2009 - October 1, 2023First point of contact for 10 Maricopa County community colleges; facilitated student access to tutoring, financial aid, and counseling services; built partnerships with community organizations to support student success; utilized PeopleSoft and SIS for student records; coordinated the 2012 merger of ADM, ADV, and FINAID in the one-stop enrollment center.
Education
ICP-APO Certification at ICAgile
January 11, 2030 - February 1, 2023Master of Public Administration (MPA), Public Administration at University of Phoenix
January 11, 2030 - August 1, 2016Bachelor of Science, Interdisciplinary Studies at Northern Arizona University
January 11, 2030 - May 1, 2013Master of Public Administration (MPA) at University of Phoenix
January 1, 2016 - August 1, 2016Bachelor of Science (Interdisciplinary Studies) at Northern Arizona University
January 1, 2010 - May 1, 2013ICAGILE Certified Agile Professional Product Ownership (ICP-APO) at ICAGILE
February 1, 2023 - July 23, 2026Qualifications
ICP-APO (ICAgile Certified Professional, Agile Product Ownership)
January 11, 2030 - February 1, 2023Master of Public Administration (MPA) - Public Administration
January 11, 2030 - August 1, 2016ICAGILE Certified Agile Professional Product Ownership (ICP-APO)
February 1, 2023 - July 23, 2026Industry Experience
Education, Government, Non-Profit Organization, Professional Services, Financial Services
Experience Level
Expert
Expert
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